LiveAgent vs SupportBee: Which is a better fit?

The ease of use is hands down the best part about the software. It also provided everything we needed it to provide plus the price is great.

Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.

Daniel D

Principal, Commercial Growth Operations Leader

The ability to associate outside information makes it very easy to quickly calculate the quality of each customer and how to better serve them with greater efficiency.

Perhaps one of the worst features of LiveAgent is their entire support and technical team is overseas.

Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.

Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.

The software and the company have been great to work with. Their support and the documentation has been good.

Nothing so far, still looking for something to complain about.

Alex A

Analista de aplicaciones

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.

Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text.

Awesome customization and ways to stay in contact with customers, great customer support too.

Alex A

Analista de aplicaciones

We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee.

William W

Conference Manager

This made it extremely easy to manage upwards of 200 requests in one day, routing them all to the appropriate department. Once in your queue, it is also a great way to track to-do's.

Alex A

Analista de aplicaciones

We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases.

We were most impressed with the ability to easily set up multiple, seperate knowledge bases and ticketing systems.

I think it is confusing when you respond to a ticket, and it shows up in an answered section. Sometimes I would still like to see a ticket but forget about it because it isn't clearly in my inbox.