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LiveAgent vs Subiz: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 3,830 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.6
Chat/Messaging
4.8
Call Tracking
NA
Call Logging
4.6
Call Recording
4.5
% Fit
Missing features
Feature ratings
Call Center Management
NA
Chat/Messaging
--
Call Tracking
NA
Call Logging
NA
Call Recording
NA
User satisfaction
4.7
User reviews1,653
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
5.0
User reviews10
Ease of use
5.0
Functionality
5.0
Value for money
5.0
Customer support
5.0
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Our target audience are online business user, website owner, marketer, who're seeking to enhance their online sales and customer service performance and promote their websites.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

How Capterra sources reviews
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User interface
102188 video thumbnail}
1 Video
132284 video thumbnail}
1 Video
102188
5 screenshots
132284
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

LiveAgent

Top Features
33/41
  • Auto-Dialer
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Whispering
  • Predictive Dialer
  • Progressive Dialer
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Subiz

2/41
Show Call Center Software Features +

LiveAgent

  • Best Value Call Center
    Software (2022)

Subiz

--

LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Subiz
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
Subiz
  • By VietnamBiz
  • Located in Vietnam
  • Founded in 2013
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