# Compare LiveAgent vs Five9 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveAgent and Five9 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102188-132405/LiveAgent-vs-Five9

---

# LiveAgent vs Five9 Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveAgentFive92/4 selected

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,781 reviews](#user-reviews)

Positive

1,726

Neutral

48

Negative

7

[## Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

Starting Price

$159.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [481 reviews](#user-reviews)

Positive

397

Neutral

57

Negative

27

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,828 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Call Center Management

4.6

Dashboard

4.5

Call Logging

4.6

Call Recording

4.5

Call Tracking

4.0

83%Fit

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

5.0

Call Logging

4.3

Call Recording

4.4

Call Tracking

5.0

User satisfaction

User satisfaction

4.7

User reviews[1,781](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.2

User reviews[481](https://www.capterra.com/p/132405/Five9/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.0

Customer support

4.3

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$159Other, Per Month

-   Free version
-   Free trial

Best for

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

Best for

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

## User reviews

Pros & cons

Jacopo R.

CEO

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864)

RM

Robert M.

Support Engineer

> "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

SD

Seema D.

CRM

> "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

SD

Seema D.

CRM

> "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

PD

Praveen D.

Customer Support Manager

> "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

MA

Marykate A.

Management Assoicate

> "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284)

LD

Lukáš D.

CEO

> "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JC

Joanne C.

customer service supervisor

> "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360)

LD

Lukáš D.

CEO

> "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

RM

Robert M.

Support Engineer

> "The lack of native table editing functionality within the ticket response interface."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

JPM

Jean-Paul M.

Unit Manager

> "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

FM

Francesco M.

CEO

> "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

PD

Praveen D.

Customer Support Manager

> "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

VR

Verified Reviewer

Article assistant

> "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

LD

Lukáš D.

CEO

> "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

SG

Shivbhadrasinh G.

Co-Founder

> "During big sale events when ticket volume spikes, we've noticed some slight delays in loading."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

VR

Vishal R.

Customer Support Executive

> "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944)

FM

Francesco M.

CEO

> "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

VR

Verified Reviewer

Article assistant

> "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

TT

Titus T.

Administrative Manager

> "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

Cole W.

Director, Digital Marketing

> "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

FM

Francesco M.

CEO

> "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

VR

Verified Reviewer

Senior Voice Implementation

> "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050)

VR

Verified Reviewer

Account Executive

> "One thing I did not like much is that in the beginning it was a little difficult to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

SG

Shivbhadrasinh G.

Co-Founder

> "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

VR

Verified Reviewer

Article assistant

> "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

VP

Viviana P.

TRAVEL AGENT

> "I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373)

VP

Viviana P.

TRAVEL AGENT

> "I did not like when I use to get alot of Spam Calls through the system."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373)

Dionne Joy M.

Service Hub Representative

> "Five9 provide great service for inbound and outbound communication between customer and client."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648)

MG

Monika G.

Manager

> "You lose a lot of business and end up paying employees to wait for them to fix it"

[See full review](https://www.capterra.com/p/132405/Five9/#SoftwareAdvice___7002128)

AR

Amin R.

Data Analytics Manager

> "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6882568)

KW

Kellie W.

Manager

> "Frequent software crashes and login issues"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

KW

Kellie W.

Manager

> "Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

AP

Amitabh P.

Technical Support Engineer

> "Automatic logout from the machines if you are not there for even 5 minutes."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403)

Dionne Joy M.

Service Hub Representative

> "Phone and mobile feature, great security, value for money and sales team."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648)

KW

Kellie W.

Manager

> "Inaccurate reporting (sometimes)"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

KW

Kellie W.

Manager

> "Supervisors can monitor and coach each agent in real time, which helps teams' performances."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

MA

Marilyn A.

Virtual Assistant

> "Also, even after months of use, when you try to access it, it says it needs to be downloaded again."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653)

VR

Verified Reviewer

DATA ANALYST

> "Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6661295)

JC

Jeyson C.

Dispatcher

> "The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4974791)

FM

Freyxa M.

Prequalification analyst

> "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6815938)

SB

Shahriar B.

Call center manager

> "Not friendly and too many defects with unusual operations."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6758139)

VR

Verified Reviewer

WFM Manager

> "All in one place shop, and its constant AI innovation product offering, apart from their amazing support team"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876707)

JR

Jennifer R.

Billing Dept

> "Not good - five 9 is hard to install and once closed for day it was a whole process to open ."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6347271)

Andrey S.

Software Engineering Director

> "I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6144000)

BM

Bharath M.

Clouds Ops engineer

> "Laggy in performance."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6604344)

KW

Kellie W.

Manager

> "Team Collaboration: Five9 integrates well with Microsoft teams. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

MP

Micha P.

Technical Support Specialist

> "It's annoying as the agent has to inquiry again to the customer over the phone."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009)

JP

Jenelyn P.

Customer service representative

> "It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273)

Donny H.

IT Manager

> "It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4704965)

AP

Amaury P.

IT MAnager

> "I like is not as other software that you don't know where to find the buttons, seems really user-friendly."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6813766)

HG

Helen G.

Customer Solutions Manager

> "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

KW

Kellie W.

Manager

> "Many of the users praise the support team's efficiency!"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

CC

Charmaine C.

Customer service representative

> "This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761)

KW

Kellie W.

Manager

> "Customer Support: Customer support is generally responsive and knowledgeable. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

HG

Helen G.

Customer Solutions Manager

> "Dropped calls and missing call recordings are common issues."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

JP

Jenelyn P.

Customer service representative

> "Its very convenient to taking contacts and manage the all contacts"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273)

Ilan T.

Graphic Designer

> "If your internet is going in and out the program does take a while to boot up."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763)

VR

Verified Reviewer

Operations Trainer

> "I love how you can monitor calls, listen to call recordings & download them."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116)

Aditya B.

Tech support associate

> "If there was a little bit of network trouble, the call dropped or there was no voice from the other end."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4450489)

AP

Amitabh P.

Technical Support Engineer

> "It is added as a plugin and is easy to use and manage."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403)

MC

Matthew C.

Senior Sales Executive

> "Sometimes I can’t tell which number the call is coming from"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822741)

Sigmund D.

Senior Workforce Analyst

> "It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3732063)

VR

Verified Reviewer

Manager

> "Report building is overwhelming for those who lack knowledge."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3859689)

HG

Helen G.

Customer Solutions Manager

> "The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

Taylor B.

Customer Service Associate

> "When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3254927)

Sanchita J.

Technical support engineer

> "Very reliable software to use."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6464790)

HS

Hollie S.

employee (information specialist for share holders)

> "At times it would run slow, and we would run into tech issues with dial up system some times."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2881944)

MA

Marilyn A.

Virtual Assistant

> "So I like how simple the platform is overall."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653)

KA

Kimberly A.

Independent contractor

> "even if I was receiving calls regularly the page would keep timing out and expiring."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3037589)

VR

Verified Reviewer

Operations Trainer

> "The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116)

JC

Jon C.

CEO

> "The tech even had issues trying to set the filters for a report to run. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2886887)

VR

Verified Reviewer

Data analyst

> "The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4207234)

KMD

Krystel Mae D.

CSR

> "I was kicked out multiple times and had to reset and make a new password many times before."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123)

MP

Micha P.

Technical Support Specialist

> "Reliable software for remote technical support work. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009)

IO

Idrissa O.

Manager

> "The reports are often not very easy and easy to understand"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055)

HG

Helen G.

Customer Solutions Manager

> "With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

NT

Nikki T.

Customer service rep

> "It does not always pull up information or give correct customer information."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171)

IJ

Ikiera J.

CEO

> "Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3551245)

VR

Verified Reviewer

Owner

> "currently now they wont even answer us to try and resolve the integration issue."

[See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243)

CdK

Cédric K.

Marketing and communication

> "It has excellent creative features for your business and is customizable to meet your specific business needs."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4391348)

Michael L.

Senior Recruiter

> "There have also been random occurrences of my mic/audio cutting out, requiring a browser cache/cookies clear and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520)

TR

Thea R.

Customer Service Representative

> "There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4175475)

LW

Lynn W.

Technical Support Specialist

> "Five9's network being shoddy at best, they take forever to put you on the redundant network to get you back up and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

OF

Osman F.

Manager

> "How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3708264)

Michael L.

Senior Recruiter

> "There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520)

TB

Tarell B.

Customer Service Rep

> "What I like most is that integration to speak to customer and third party seller on a given interaction."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3589156)

LW

Lynn W.

Technical Support Specialist

> "Our company is losing their mind with this software and already on the hunt for new call center software to replace. ..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

CC

Charmaine C.

Customer service representative

> "The seamless connection between clients and the representatives off site (both in office and from home)"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761)

Max S.

Contact Center Enigeer

> "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104)

AD

Alioune D.

CEO

> "You can make international incoming and outgoing calls without any problem."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4415402)

JL

Johnny L.

Customer Service Representative

> "setting is to complicated to understand."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3410910)

VR

Verified Reviewer

Owner

> "how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your..."

[See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243)

SG

Selena G.

Call Center Agent

> "Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668551)

MC

Makayla C.

Veterinary Assistant

> "It is very easy to use in comparison to other similar products."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6041522)

LW

Lynn W.

Technical Support Specialist

> "Voice quality has gone down. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

Ilan T.

Graphic Designer

> "Actual program updates were also rare, it was fairly statuc and generally reliable."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763)

LW

Lynn W.

Technical Support Specialist

> "Seems like every issue has to be escalated to the engineers. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

VR

Verified Reviewer

Report Analyst

> "Pretty good with ups and downs, it's just a good product to start your small contact center."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822337)

LW

Lynn W.

Technical Support Specialist

> "The tech support from them is meh at best, tough to work with and not very knowledgeable. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

IO

Idrissa O.

Manager

> "the web interface is much better than the java version."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055)

LW

Lynn W.

Technical Support Specialist

> "Customer service is a bit of a joke."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

VR

Verified Reviewer

Business Advisor

> "I liked having all the information avaliable to you right there for each client"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3735094)

LW

Lynn W.

Technical Support Specialist

> "Now for the last four months we have been plagued with issues. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

[View Reviews](https://www.capterra.com/p/132405/Five9/reviews/)

## User interface

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

4.68 (1,781)

[Five9](https://www.capterra.com/p/132405/Five9/)

4.22 (481)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

LiveAgent

36/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

Five9

Top features

38/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/132405/Five9/#features)

### Recognition

LiveAgent is recognized as a top-rated tool in 4 Capterra Shortlist reports

Five9 is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Five9

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

Five9

-   By Five9
-   Located in United States
-   Founded in 2001

## Popular Comparisons

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

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$15/month

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$25/month

4.6

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4.4

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

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4.1

Features

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4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/132405-169627/Five9-vs-RingOver)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

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$15/month

Price

$39/month

4.6

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4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$159/month

Price

$90/month

4.1

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-132405/Cloud-Predictive-Dialer-vs-Five9)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$15/month

Price

$25/month

4.6

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$159/month

Price

$25/month

4.1

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-132405/CallCenterNOW-vs-Five9)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$15/month

Price

$19/month

4.6

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$159/month

Price

$39/month

4.1

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132405-164283/Five9-vs-Zendesk)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$15/month

Price

$0/month

4.6

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$159/month

Price

$199/month

4.1

Features

4.6

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/132405-136728/Five9-vs-Readymode)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$15/month

Price

$20/month

4.6

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$159/month

Price

$25/month

4.1

Features

4.6

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132405-175788/Five9-vs-Nextiva)