# Compare LiveAgent vs Front 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Front based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front --- # LiveAgent vs Front Features and Cost Comparison Last updated May 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentFront2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,780 reviews](#user-reviews) Positive 1,725 Neutral 48 Negative 7 [## Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $25.00/month Value-for-Money 4.1 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [286 reviews](#user-reviews) Positive 259 Neutral 13 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,997 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings CRM 4.4 Support Ticket Management 4.7 Inbox Management 4.6 Live Chat 4.8 Chatbot 4.0 \--%Fit Not enough reviews Feature ratings CRM 5.0 Support Ticket Management 3.3 Inbox Management 4.5 Live Chat \-- Chatbot \-- User satisfaction User satisfaction 4.7 User reviews[1,780](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[286](https://www.capterra.com/p/132901/Front/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.1 Customer support 4.4 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Technology, financial services, logistics, manufacturing, professional services, and travel industries. ## User reviews Pros & cons Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) KC Kathy C. Associate Director IT > "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) AS Ankit S. Software Engineer > "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690) MS Marina S. Customer Support Agent > "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) RP Ram P. Senior Customer Support Engineer > "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) NW Nancy W. Customer Care Representative > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065) Grey H. Director > "There’s also zero flexibility when product changes break existing workflows." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) EH Emily H. Marketing and Techology > "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) Mai M. Managing Director > "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) JR Julie R. Supervisor > "The unified inbox is an amazing tool that makes getting communications out super efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637) BM Bryce M. Chief Marketing Officer > "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793) TH Tamir H. GC > "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919) JE Jaime E. Jefe > "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time..." [See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754) MH Mohamed H. engineer > "feels like having a powerful, centralized hub that effortlessly brings all customer communications together" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547) AB Adam B. Operations Admin and Quality Control > "Crashing issues when email threads get really long." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030) JM Jay M. Director > "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) BO Breno O. Broker > "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) FM Felipe M. Logistics Coordinator > "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745) Arjun K. Co-founder > "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) ZS Zoltan S. Developer > "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672) JW Jamie W. Director > "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) DC Dennis C. Medical Laboratory Technologist > "Customer support has been at optimal in my organization through Front." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709) GB Gloria B. Program Manager > "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833) JM Jay M. Director > "Front has completely transformed the way our team manages email communication!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) VR Verified Reviewer CPO > "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) TC Tim C. COO > "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer CPO > "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) CK Candice K. Operations Manager > "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842) MB Mac B. Sales Channel Coordinator > "The mobile app is a bit glitchy when searching for keywords in emails, but that is all." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) Desirae G. Owner > "As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) Shari G. Management Consultant Lead > "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) Arjun K. Co-founder > "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) VR Verified Reviewer CPO > "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) EW Elizabeth W. Executive Assistant > "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer Program Operations > "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SM Solomon M. Project manager > "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) AH Arthur H. Customer Care Manager > "This product caused me to uninstall outlook from my computer." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910) TC Tim C. COO > "The internal team chat enhances communication and collaboration. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) CM Chris M. Director > "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) SM Solomon M. Project manager > "It gives is realtime collaboration with our staffs." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) KK Kelly K. Business Support > "The initial launch can be intimidating without a little in-depth training." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) CAC Cheryl Ann C. Customer Service Representative > "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) IS Irfanudeen S. Senior Inside Sales Specialist > "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) VR Verified Reviewer Director of Customer Success > "It's a disorganized jumble of communication." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) KK Kelly K. Business Support > "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) SB Shelby B. Senior Operations Specialist > "We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2323610) AA Andres A. Logistics Coordinator > "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132) Desirae G. Owner > "It's quite a pricey software for a small business." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) BO Breno O. Broker > "I like it a lot how we can keep our inbox organized." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) Patricio M. CEO - Co Founder > "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926) JW Jamie W. Director > "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) VR Verified Reviewer Consultant > "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026) IS Irfanudeen S. Senior Inside Sales Specialist > "I experienced a decent performance in the Front web version, and unstable mobile application format." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) JB Justin B. Sales Engineer > "Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2363104) MB Mac B. Sales Channel Coordinator > "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) VR Verified Reviewer Inbound Sales Development Rep > "Easy to use, email management in one place for many different accounts is just WOW!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SAG Sydney Arin G. Blog Editor > "Really great for communication and collaboration." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5002911) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) Ashley G. Editor > "For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766) VR Verified Reviewer Program Operations > "We should not have tried to use it as a ticketing system." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) VR Verified Reviewer Director of Customer Success > "It's nice for when you are retroactively researching communication with a client because it can pull it all together." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) SF Stephanie F. Paralegla > "Also, sent messages disappear in team inboxes so we can’t track sent messages." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2383011) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) JL Joyce L. Lead Product Manager > "There have been significant price increases over the last few years since we've started using the software. While we'd like to have more..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2373951) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) Laurens P. Backoffice employee > "At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535) Shari G. Management Consultant Lead > "It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) IC Isabel C. Consultant > "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) EW Elizabeth W. Executive Assistant > "Assigning emails helps us get work done without an extra conversation." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) LL Lauren L. Senior Operations Coordinator > "Front tended to have quite a few outages and crashes that impacted our workflow heavily." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666) AG Adrian G. Virtual Assistant > "Communication within teams is enhanced as well as any collaboration between them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3698755) DD David D. Loan Consultant Associate > "In addition, it does have trouble loading every once in a while, and requires a hard reset." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2282493) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) SB Sandrine B. CEO > "The interface is not so easy to learn and the contact feature is not customizable enough" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2374321) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) JS Jessica S. Co-founder > "There are issues with the canned responses that make it not 100% efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2187490) CR Corene R. Legal Editor > "I can access my tasks for the day easily and complete them in time." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249) Laurens P. Backoffice employee > "This delay, especially when one sends many e-mails, is particularly annoying." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535) [View Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## User interface 4.67 (1,780) [Front](https://www.capterra.com/p/132901/Front/) 4.54 (286) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important LiveAgent Top features 29/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Front 26/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/132901/Front/#features) ### Recognition LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports Front is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Front Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By QualityUnit - Located in United States - Founded in 2004 Front - By Front - Located in United States - Founded in 2013 ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $39/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $15/month Price $20/month 4.6 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $25/month Price $29/month 4.4 Features 4.4 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132901-185973/Front-vs-HelpDesk)