--- title: "LiveAgent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveAgent Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/102188/LiveAgent/" page_type: "product" language: "en" --- # LiveAgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveAgent ## What is LiveAgent? LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. Start with a 1-month free trial, no credit credit card needed. ## What is LiveAgent used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 1,789 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Centralized omnichannel support hub Intuitive and accessible interface Frequent technical disruptions Cumbersome email workflow limitations Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Customer Service / 2026 - Help Desk / 2026 - Knowledge Base / 2026 - Live Chat / 2026 - Call Tracking / 2025 - Contact Center / 2025 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Success / 2025 - Issue Tracking / 2025 - Knowledge Management / 2025 - Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... - Social CRM Tools / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Support / 2026 Rating Breakdown 4.7 +− Features4.6 Value for Money4.6 Ease of Use4.6 Customer Service4.7 Rating Breakdown 4.7 Features4.6 Value for Money4.6 Ease of Use4.6 Customer Service4.7 ## LiveAgent Reviewers Verdict Updated September 2026 AI summary - LiveAgent is a strong fit for customer support and help desk teams that manage high volumes of multichannel inquiries. - Its main advantage is rapid customer response through unified messaging, automation, and real-time chat tools. - It helps teams deliver faster answers and keep all customer interactions organized in one place, reducing missed inquiries. - Buyers should weigh a few practical considerations: some users note bugs, limited mobile app features, and email workflow constraints. - LiveAgent suits small to midsize businesses prioritizing quick, centralized support, but may frustrate those needing advanced mobile or email capabilities. ## LiveAgent alternatives Highest Rated [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) ## FAQs about LiveAgent Overview ### What problems does LiveAgent solve? LiveAgent solves fragmented customer support, missed inquiries, slow response times, and messy ticket ownership by unifying email, chat, phone, and social messages in one workspace. It automates routing, tracks history, enables self-service knowledge bases, and improves handoffs. Customer support teams, ecommerce staff, IT help desks, and client success teams benefit most. Answer based on 1041 reviews Overview ### Which roles and teams benefit most from LiveAgent? LiveAgent is most used by business owners, executives, and operations leaders who need visibility into customer support performance and team workload. Customer service teams use it to manage multichannel inquiries and faster resolutions, while IT, product, and web teams rely on it to streamline ticket handling, integrations, and service coordination. Answer based on 1695 reviews Overview ### What company size and industries is LiveAgent built for? LiveAgent is built primarily for small businesses, which make up 77% of reviewers, with Information Technology and Services leading at 12%. It also serves enterprises and midsize businesses, plus industries such as marketing and advertising and computer software at 7% each, alongside e-commerce, healthcare, education, financial services, legal, and retail. Answer based on 1788 reviews Features and Usability ### What are the key features of LiveAgent? LiveAgent includes core help desk features like ticket management, live chat, and email management in a shared inbox. Differentiators include automation rules for routing and canned responses, knowledge base and customer portal tools for self-service, plus real-time analytics and reporting for tracking agent performance and response times. Answer based on 691 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveAgent starts at $15/user/month billed annually for the Small plan, then Medium, Large, and Enterprise. A free trial is available. Reviewers often describe it as affordable and good value, though some small teams found per-user pricing, extra users, branding removal, and add-ons like channels or VoIP costly. Answer based on 335 reviews Integrations ### Which third-party tools and platforms does LiveAgent integrate with? LiveAgent integrates with Twitter/X, WordPress, Shopify, Slack, Twilio, and Microsoft Teams, with additional connections for Google Workspace and Salesforce. It also links support workflows to social channels such as Meta for Business. Reviewer mentions indicate broad compatibility across ecommerce, collaboration, communications, and CRM tools. Answer based on 174 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveAgent? LiveAgent is generally quick for teams to onboard, with live online sessions, webinars, videos, and documentation covering setup and daily use. Reviewers say new agents and nontechnical staff often learn the basics fast, while admins and teams using automations, knowledge bases, or advanced workflows usually need more time during initial setup. Answer based on 141 reviews Getting Started and Support ### What customer support options does LiveAgent offer, and how do users rate the experience? LiveAgent offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users generally describe support as active, helpful, and quick to respond, with the platform improving response times and organization. Some mention a learning curve, occasional interface issues, and delays reaching support during busy periods. Answer based on 788 reviews Security ### How does LiveAgent handle data security and access control? LiveAgent uses two-factor authentication, HTTPS for the knowledge base, spam filtering, privacy features, and access controls that limit users to their own work. It also supports self-hosting so data can stay on a company’s own server or cloud. Some reviewers wanted more granular permissions, fuller activity logs, and stronger file-upload security. Answer based on 34 reviews ## Who uses LiveAgent? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized omnichannel support hub 94% positive reviews out of 583 Most reviewers find customer support features enable efficient, real-time assistance across channels, improving satisfaction, response times, and overall customer relationships. Brittni Harpole C. Customer Service Representative, 5,001 - 10,000 employees. "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services." Frequent technical disruptions 57% negative reviews out of 194 Most reviewers indicate bugs and issues cause occasional crashes, slowdowns, lost data, and workflow interruptions, reducing reliability during critical support tasks. Beatricia S. Sales Specialist, 501 - 1,000 employees. "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness." Intuitive and accessible interface 94% positive reviews out of 257 Most reviewers report ease of use, highlighting the platform’s straightforward navigation, quick setup, and minimal training requirements for daily operations. Cumbersome email workflow limitations 35% negative reviews out of 128 Some reviewers describe email management as confusing, with slow response times, cluttered threads, limited notifications, and difficulties handling multiple accounts efficiently. Bryan C. Network Engineer, 2 - 10 employees. "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." Unified social media messaging 96% positive reviews out of 73 Most reviewers describe social media integration as streamlining all customer interactions from various platforms into one interface, improving response speed and ensuring no inquiries are missed. Ojeleye T. Guest Service Agent, 201 - 500 employees. "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." Limited mobile functionality 40% negative reviews out of 94 Some reviewers report the mobile app lacks essential features, has usability problems, and delivers a less responsive experience compared to the desktop version. Noorul A. Assistant Manager, Operations, 501 - 1,000 employees. "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." ## Features AI summary Based on 6,967 Help Desk reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) LiveAgent supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions organized, allowing teams to deliver timely support and improve the overall service experience. Chat/Messaging 4.7 (104) 77.88% of 104 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (179) 71.51% of 179 reviewers that rated this feature as important or highly important It gives you instant alerts for new tickets, chats, and emails, helping you respond quickly to customers. Reviewers indicate notifications are fast, customizable, and reliable, though some mention desktop integration with Windows could be improved for better visibility. Multi-Channel Communication 4.5 (130) 69.23% of 130 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.5 (171) 51.46% of 171 reviewers that rated this feature as important or highly important You can manage customer queries and stay connected on the go using mobile devices. Some reviewers find mobile access convenient and time-saving, but others say the app feels outdated, lacks some capabilities, and could benefit from UI improvements. Transcripts/Chat History 4.7 (133) 48.12% of 133 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Support Ticket Management 4.7 (234) 56.84% of 234 reviewers that rated this feature as important or highly important LiveAgent offers centralized support ticket handling with clear status tracking, automated routing, and unique ticket IDs. Users think it simplifies collaboration, improves response times, and enhances customer support ratings, while also integrating well with Exchange for message management. LiveAgent 197 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time A call center that both makes and receives calls Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track customer complaints from initiation through resolution Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Monitor and track what your employees are doing Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Operate/access software on iPad Devices Primarily serving startup companies Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Agents choose who to call and when Communicate using messages within the system You can manage customer queries and stay connected on the go using mobile devices. Some reviewers find mobile access convenient and time-saving, but others say the app feels outdated, lacks some capabilities, and could benefit from UI improvements. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Form to collect visitor contact information when live chat isn't available Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Reporting on how each user, task or process has advanced since its initiation Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. This characteristic enables instant customer communication and quick issue resolution. Users think it’s easy to use, boosts engagement, and is vital for customer retention, though some mention occasional delays and wish for SMS options or longer chat ring times. Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks It gives you instant alerts for new tickets, chats, and emails, helping you respond quickly to customers. Reviewers indicate notifications are fast, customizable, and reliable, though some mention desktop integration with Windows could be improved for better visibility. Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Digitally share screen view with others Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Use your computer as a phone device to make calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access LiveAgent offers centralized support ticket handling with clear status tracking, automated routing, and unique ticket IDs. Users think it simplifies collaboration, improves response times, and enhances customer support ratings, while also integrating well with Exchange for message management. Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes With this capability, you can efficiently organize, prioritize, and track customer issues from submission to resolution. Reviewers appreciate the intuitive interface, easy ticket assignment, and streamlined teamwork, saying it helps them respond faster and manage large volumes effectively. View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track and interpret metrics on the usage of company resources Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.6 (1,726) 4.6 Based on 1,726 reviews ## Pricing Value for money 4.6 (1519) Free Trial [View pricing plan details](https://www.capterra.com/p/102188/LiveAgent/pricing/) Small $15.00 Per User,Per Month It includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup Medium $29.00 Per User,Per Month It includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor - Social Networking - Time Tracking - Unlimited Chart Buttons Large $49.00 Per User,Per Month It includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call Enterprise $69.00 Per User,Per Month It includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Value for money 4.6 (1,519) 4.6 Based on 1,519 reviews ## Integrations [ 3CX](https://www.capterra.com/p/158704/3CX/)[ Customer Portal](https://www.capterra.com/p/10011833/Customer-Portal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1538) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,538) 4.7 Based on 1,538 reviews ## User reviews Overall rating 4.7 Based on 1,789 reviews Filter by rating 5(1269) 4(462) 3(51) 2(6) 1(1) Mentioned topic Sorted by most recent DL Denis L. Customer service rep Transportation/Trucking/Railroad ### "Liveagentden" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2026 live chat tools, ticket management, affordability, and ability to manage multiple communication channels from one platform. Pros Robust multi-channel ticket management and automation features. Good value compared to higher-priced competitors such as Zendesk and Intercom. Cons User interface can feel somewhat outdated compared to newer platforms. Some advanced features require higher-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Allan Ricardo D. administrador Banking ### "Atendimento ao cliente mais organizado e eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2026 Minha experiência com o LiveAgent é positiva. A ferramenta facilita bastante a organização dos atendimentos e permite centralizar diferentes canais em um único ambiente. Os recursos de acompanhamento e distribuição das solicitações ajudam a equipe a manter os atendimentos mais organizados e evitar que demandas fiquem sem resposta. Pros Fácil de usar, com boa organização dos atendimentos e recursos de atendimento multicanal. A centralização das mensagens facilita o acompanhamento das solicitações e melhora a produtividade da equipe. Cons Alguns recursos mais avançados podem exigir planos mais completos. A configuração inicial também pode demandar um pouco de tempo até que a equipe se adapte à ferramenta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Christopher F. Partner and Tech Wireless ### "Happy with LiveAgent week to week" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 5, 2026 We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. Pros I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. Cons I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Shivam A. Business strategist Marketing and Advertising ### "Makes our customer support easier to manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. Pros I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. Cons The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It lacks features compared to live agent and I can't spend at two places. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Keith O. Owner Computer Hardware ### "Ok to start" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 10, 2026 It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Administrative tech Retail ### "Fast, efficient and easy to navigate " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2026 It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Ridhima C. Copywriter Marketing and Advertising ### "Master of consolidated communication channels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Andhale rangnath V. Customer service associate Farming ### "LiveAgent Review: Pros, Cons, and Pricing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Success A. Office Manager Non-Profit Organization Management ### "Team collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AJ Arpita J. Account Manager Computer Software ### "All in one communication hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2026 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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