LiveAgent vs Chatra: Which is a better fit?

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

Larema: Hi, my name's Larema. I'm an associate director at Camp. I would give Chatra a five out of five. You can see more reviews like this below. We actually didn't have a chat feature on our website before using Chatra. We did look into a lot of other products. I remember that there was a number of them that didn't pan out. But Zendesk was one of the primary ones we looked at as the nearest competitor to Chatra. In the end, we went with Chatra. I remember that Zendesk was definitely a little more pricey and their mobile applications were not up to what we were looking for. In the end of the day we chose Chatra specifically for their mobile application and their price point. They were slightly cheaper than a lot of their competitors and they had the best mobile rated application. It was important for all of our chatters in the business that we were able to both use it on a desktop and on a cell phone just in case we were mobile. And none of the other competitors had anything close to what Chatra had at the end of the day. It was really easy to integrate Chatra. They gave you a live point. There was a free demo at first. They set you up with an agent, they got it set up on your website and it was live pretty much immediately. You could log in through both your phone and your desktop, and you can switch between those applications and it was up for everybody to use. Anybody could go on your website and open a chat link. You can customize it specifically day one, and you're good to go from there. From my experiences with Chatra, I would definitely recommend it. It has a lot of really great features, from the notification system, even if you're just using it on a desktop application, it's always easy to know when you have a chat. You can see exactly where they are in the United States. I know that's important for our business. It's really easy to be able to tell, they actually have some predictive texts so you can see what the chatter is thinking even before they hit send, which is really nice, because it gives you some time to, if they're looking for a link or if they're looking for a specific text document, that you can just put that right into chat. There's really nothing bad I have to say about Chatra. We've had a very good experience with them overall.