--- title: "Compare LiveAgent vs ChurnZero 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare ChurnZero and LiveAgent based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102188-157980/LiveAgent-vs-ChurnZero" page_type: "comparison" language: "en" --- # ChurnZero vs LiveAgent Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ChurnZeroLiveAgent2/4 selected [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $12000.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.3 Customer Service 4.9 Reviews Sentiment Based on [130 reviews](#user-reviews) Positive 128 Neutral 1 Negative 1 [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,789 reviews](#user-reviews) Positive 1,733 Neutral 49 Negative 7 ## Summary * * * Key features rated by users Features selected based on 2,387 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Missing features Not enough reviews Feature ratings Negative Feedback Management 4.5 Surveys & Feedback 4.7 Real-Time Reporting \-- Customizable Forms NA Real-Time Notifications 4.5 81%Fit High performer Feature ratings Negative Feedback Management 4.6 Surveys & Feedback 4.7 Real-Time Reporting 4.3 Customizable Forms 4.6 Real-Time Notifications 4.6 User satisfaction User satisfaction 4.7 User reviews[130](https://www.capterra.com/p/157980/ChurnZero/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.7 Customer support 4.9 User satisfaction 4.7 User reviews[1,789](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $12000Per Year - Free version - Free trial Price starts from $15Per User, Per Month - Free version - Free trial Best for Best for ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success. Best for Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## User reviews Pros & cons DS Des S. Manager, Customer Success > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) DS Des S. Manager, Customer Success > "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VR Verified Reviewer Owner > "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356) PS Pauline S. CS Operations Senior Manager > "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709) AI Asif I. VP, Services & Operations > "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574) CA Chris A. Program Manager, Digital Experience > "In our instance at least, certain pages and reports can take some time to load." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) JL Jess L. VP Customer Success > "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VC Vivia C. Ops Manager > "However, when it comes to multiple timelines and "journeys", things get messy and not as easy." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422) VR Verified Reviewer Customer Success Manager > "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) YL Yvette L. Sr Client Success Manager > "I also save a lot of time from logging into my client's accounts to manually tracking their usage." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) KS Katie S. Director of Customer Success > "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Team Lead > "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AK Angela K. Account Manager > "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) AS Ashley S. Director, Customer Success Operations > "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559) BN Brendan N. Sr. Manager, Global Renewals > "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656) NS Nick S. Onboarding Trainer > "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) AH Ali H. Manager, Technical Solutions > "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) NS Nick S. Onboarding Trainer > "It really takes the weight off of my shoulders trying to manually create & send emails to clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) DM Doug M. Manager, Corporate Customer Success > "Second "negative" is the lack of flexibility with the default "dashboard" the command center." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) JT James T. Senior Director, Customer Success > "We are able to consistently refine our customer journeys and the ways in which we operationalize them because of this ease of use. " [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) ER Edward R. Senior Manager, Customers, APAC > "We have a tricky requirement that isn't supported properly that makes us need certain workarounds." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556) SS Stuart S. Head of Customer Success > "He has the same passion I have for my customers & is always looking at ways to support the company improve how we engage/manage our base!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3411841) KS Katie S. Director of Customer Success > "The product design just doesn’t happen to include the most beautiful or user friendly UX." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) CA Chris A. Program Manager, Digital Experience > "ChurnZero also practices what they preach and delivers great customer success through both CSMs and digital resources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) VB Virginia B. Sr. CSM > "I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408956) BD Beatriz D. CS Ops > "Unfortunatelly it is not a cheap product, and it has some limitations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) VR Verified Reviewer Customer Success Team Lead > "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) TJ H. Chief Operating Officer > "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) VR Verified Reviewer Customer Success Team Lead > "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) RS Reza S. Client Success Manager > "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) KF Kelly F. Customer Success Manager > "Overall, the onboarding and customer success team has been super attentive and helpful with getting us started." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408782) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) BD Beatriz D. CS Ops > "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) DM Doug M. Manager, Corporate Customer Success > "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) JH JEFF H. Director of Software Support > "I like that you can set up journeys and plays too automate touches for your customer. " [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2945569) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) [View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) VR Vishal R. Customer Support Executive > "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944) ArV Andhale rangnath V. Customer service associate > "It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) Keith O. Owner > "It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7182500) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) RC Ridhima C. Copywriter > "Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7158485) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) VR Verified Reviewer Senior Voice Implementation > "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) Keith O. Owner > "Live chat did not always give correct answers as instructed. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7182500) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) SA Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again,..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) SS Scott S. VP > "Being able to assign and sort the tickets is simple and the value of the product you get is amazing." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143898) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) RG Ricardo G. Administrativo > "My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141082) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations,..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) TC Toby C. Owner > "the pricing plans were expensive last time we used LiveAgent and it had too many limitations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5062859) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) CB Cody B. ADT Authorized Sales > "No Cons to report on this software " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6531695) SL Sebastian L. Administrator > "Helps manage conversations in one place and improves communication with users." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141809) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) Sanket Y. Project manager > "I like how easy the interface is to use, even for people who are new to it." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119065) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) MG Magda G. Implementation Manager > "The software is responsive and has a simple interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6630407) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) CI Cristian I. IT Manager > "User friendly interface, easy to customize" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6770321) Dave H. President > "Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3410489) Gabriela M. Support enginner > "Its interface and functionality allows me to develop efficiently in my work." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4947394) Sheikh S. Founder > "The interface is confusing at first." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___2870665) VR Volvic R. Digital Marketing Officer > "Everything is made easy specially the integration of accounts and the Tagging." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6684840) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) VR Volvic R. Digital Marketing Officer > "I love the features of integration & Tag" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6684840) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) CK Carole K. Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6448819) VR Verified Reviewer Founder > "Not as user friendly as Tawk." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3669870) EM Eric M. Operations & Project Management > "It can handle enquiries from many other channels thus making it highly versatile to integrate with other products." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4905721) CW Christopher W. Head of Product > "It's not the easiest to get started. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___2969594) AS Anamika S. Designing Head > "We use is on daily basis as the user interface is simple and easy to navigate." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KR Karin R. CXO > "The system is based on familiar structures from other systems, making it quite user-friendly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6842129) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) VR Verified Reviewer Account Executive > "After using it for some time I found it very easy and comfortable to work with." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) PK Paul K. Internal Auditor > "LiveAgent has impacted communication, engagement and customer services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4838652) GF Gabriel F. IT Intern > "Their User Interphase is very intuitive and easy to use." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6698729) Nitin S. Senior Graphics Designer > "Their support hangs many times and I need to wait half or 1 hour to get a support from their team regarding any issues and that's sometimes annoying." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3359308) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ## User interface 4.73 (130) 4.67 (1,789) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important AI Text Generation 120 Important ChurnZero Top features 31/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/157980/ChurnZero/#features) LiveAgent 30/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) ### Recognition ChurnZero is recognized as a top-rated tool in 1 Capterra Shortlist reports LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support ChurnZero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ChurnZero - By ChurnZero - Located in United States - Founded in 2015 LiveAgent - By QualityUnit - Located in United States - Founded in 2004 ## Popular Comparisons [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) $12000/year Price Contact vendor for pricing 4.5 Features 4.8 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157980-190125/ChurnZero-vs-Custify) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12000/year Price $115/month 4.5 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157980-164283/ChurnZero-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $115/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.68 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) $12000/year Price $12/month 4.5 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157980-245800/ChurnZero-vs-Monday-CRM) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.44 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) $12000/year Price $15/month 4.5 Features 4.1 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) $12000/year Price $25/month 4.5 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-157980/Front-vs-ChurnZero) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $12000/year Price $20/month 4.5 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-157980/eWay-CRM-vs-ChurnZero) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $15/month Price $29/month 4.6 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk)