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Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
Call centers, finance, healthcare, service providers, and developers.
The ease of use is hands down the best part about the software. It also provided everything we needed it to provide plus the price is great.
Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.
The ability to associate outside information makes it very easy to quickly calculate the quality of each customer and how to better serve them with greater efficiency.
Perhaps one of the worst features of LiveAgent is their entire support and technical team is overseas.
Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.
Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.
The software and the company have been great to work with. Their support and the documentation has been good.
Nothing so far, still looking for something to complain about.
Bria is one of the best VOIP tools I've ever used, with great audio quality and stable connections. Allows you to easily record calls and call transfers.
If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.
Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good.
SOmetimes connection gets bad and all of a sudden line gets disconnected I have to call the customer back.
Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.
This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function.
The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating.
Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.
Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.
David W.: I'm David, I'm the pastor of a local church, and I give Bria a four out of five stars. When we found the need for voiceover IP on cell phones, we started looking in the app store and there were all kinds of options out there, none of them really worked. We bought a couple of them and we tried a couple of free trials and none of them really just would integrate with our system the way Bria did. The reason we chose Bria for our voiceover IP mobile software is that Bria seamlessly integrated with our network. Anytime that I'm within the reach of our local network at the church I've got another phone extension on my hip. So if I'm not in my office, I'm easily reachable, I can easily make phone calls and I never have any problems with Bria as long as it's inside the realm of that local network. The onboarding and integration process, once we found Bria was pretty easy. We just had to go in and make sure it was connected to the right wifi network it would access the local network on our campus, and then find the right server settings had a tinker with those a little, had to go into Bria's tech support and they did a great job of telling me what I needed to tweak. And once we got it there, I've never had any problems using my cell phone as another voiceover IP extension. My advice to anyone considering Bria is go ahead and pay for that software, it's not expensive and it is worth its weight in gold. You can try the other voiceover IP apps, you may find one that works for you. I did not, and I've tried a bunch of them. But Bria was worth his weight in gold once I paid the money and started using it, I've never had any problems.
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