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LiveAgent vs Bria: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,058 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.6
Chat/Messaging
4.9
Call Tracking
NA
Call Logging
4.6
Call Recording
4.5
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Tracking
5.0
Call Logging
4.0
Call Recording
4.4
User satisfaction
4.7
User reviews1,665
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.3
User reviews103
Ease of use
4.2
Functionality
4.1
Value for money
4.2
Customer support
3.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Call centers, finance, healthcare, service providers, and developers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

How Capterra sources reviews
View all video reviews
David W
Senior Pastor
5.0

David W.: I'm David, I'm the pastor of a local church, and I give Bria a four out of five stars. When we found the need for voiceover IP on cell phones, we started looking in the app store and there were all kinds of options out there, none of them really worked. We bought a couple of them and we tried a couple of free trials and none of them really just would integrate with our system the way Bria did. The reason we chose Bria for our voiceover IP mobile software is that Bria seamlessly integrated with our network. Anytime that I'm within the reach of our local network at the church I've got another phone extension on my hip. So if I'm not in my office, I'm easily reachable, I can easily make phone calls and I never have any problems with Bria as long as it's inside the realm of that local network. The onboarding and integration process, once we found Bria was pretty easy. We just had to go in and make sure it was connected to the right wifi network it would access the local network on our campus, and then find the right server settings had a tinker with those a little, had to go into Bria's tech support and they did a great job of telling me what I needed to tweak. And once we got it there, I've never had any problems using my cell phone as another voiceover IP extension. My advice to anyone considering Bria is go ahead and pay for that software, it's not expensive and it is worth its weight in gold. You can try the other voiceover IP apps, you may find one that works for you. I did not, and I've tried a bunch of them. But Bria was worth his weight in gold once I paid the money and started using it, I've never had any problems.

How Capterra sources reviews
View all video reviews
User interface
102188 video thumbnail}
1 Video
158718 video thumbnail}
1 Video
102188
4 screenshots
158718
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

LiveAgent

Top Features
33/41
  • Auto-Dialer
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Whispering
  • Predictive Dialer
  • Progressive Dialer
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Bria

23/41
Show Call Center Software Features +
LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bria
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
Bria
  • By CounterPath
  • Located in Canada
  • Founded in 2002
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