--- title: "Compare LiveAgent vs Zendesk Suite 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare LiveAgent and Zendesk Suite based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk" page_type: "comparison" language: "en" --- # LiveAgent vs Zendesk Suite Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentZendesk Suite2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,789 reviews](#user-reviews) Positive 1,733 Neutral 49 Negative 7 [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $115.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,092 reviews](#user-reviews) Positive 3,656 Neutral 317 Negative 119 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Activity Dashboard 4.6 Prioritization 4.5 Customizable Fields 4.4 Performance Metrics 4.6 Alerts/Escalation 4.6 79%Fit Feature ratings Activity Dashboard 4.5 Prioritization 4.3 Customizable Fields 4.2 Performance Metrics 4.3 Alerts/Escalation 4.4 User satisfaction User satisfaction 4.7 User reviews[1,789](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[4,092](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $115Per User, Per Month - Free version - Free trial Best for Best for Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## User reviews Pros & cons Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) VR Vishal R. Customer Support Executive > "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944) ArV Andhale rangnath V. Customer service associate > "It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) Keith O. Owner > "It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7182500) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) RC Ridhima C. Copywriter > "Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7158485) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) VR Verified Reviewer Senior Voice Implementation > "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) Keith O. Owner > "Live chat did not always give correct answers as instructed. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7182500) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) SA Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again,..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) SS Scott S. VP > "Being able to assign and sort the tickets is simple and the value of the product you get is amazing." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143898) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) RG Ricardo G. Administrativo > "My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141082) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations,..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) TC Toby C. Owner > "the pricing plans were expensive last time we used LiveAgent and it had too many limitations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5062859) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) CB Cody B. ADT Authorized Sales > "No Cons to report on this software " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6531695) SL Sebastian L. Administrator > "Helps manage conversations in one place and improves communication with users." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141809) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) Sanket Y. Project manager > "I like how easy the interface is to use, even for people who are new to it." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119065) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) MG Magda G. Implementation Manager > "The software is responsive and has a simple interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6630407) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) CI Cristian I. IT Manager > "User friendly interface, easy to customize" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6770321) Dave H. President > "Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3410489) Gabriela M. Support enginner > "Its interface and functionality allows me to develop efficiently in my work." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4947394) Sheikh S. Founder > "The interface is confusing at first." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___2870665) VR Volvic R. Digital Marketing Officer > "Everything is made easy specially the integration of accounts and the Tagging." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6684840) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) VR Volvic R. Digital Marketing Officer > "I love the features of integration & Tag" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6684840) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) CK Carole K. Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6448819) VR Verified Reviewer Founder > "Not as user friendly as Tawk." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3669870) EM Eric M. Operations & Project Management > "It can handle enquiries from many other channels thus making it highly versatile to integrate with other products." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4905721) CW Christopher W. Head of Product > "It's not the easiest to get started. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___2969594) AS Anamika S. Designing Head > "We use is on daily basis as the user interface is simple and easy to navigate." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KR Karin R. CXO > "The system is based on familiar structures from other systems, making it quite user-friendly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6842129) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) VR Verified Reviewer Account Executive > "After using it for some time I found it very easy and comfortable to work with." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) PK Paul K. Internal Auditor > "LiveAgent has impacted communication, engagement and customer services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4838652) GF Gabriel F. IT Intern > "Their User Interphase is very intuitive and easy to use." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6698729) Nitin S. Senior Graphics Designer > "Their support hangs many times and I need to wait half or 1 hour to get a support from their team regarding any issues and that's sometimes annoying." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3359308) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Jane F. Personal Lines Executive > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287) MS Moiz S. Vice President > "My biggest frustration is the fact that sometimes after opening the Agent Desktop my status becomes “Working” or “Rejected,” but I am unable to toggle it..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7183138) CB Christine B. Pilates transformation expert > "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) RP Ryan P. Customer Support Manager > "It took a bit to figure out how to pull some of the more custom metrics we needed and the dashboards can feel a little cluttered sometimes." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7179891) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) CB Christine B. Pilates transformation expert > "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) MS Moiz S. Vice President > "I'm just happy that Live Call Monitoring actually works (so I can monitor a new user who may be having some problems within their first couple minutes) of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7183138) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Richard B. Managing Director > "Helps us keep customer support issues organised and provides a means to publish our help documentation." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) TG Tushar G. Cloud Engineer > "Zendesk Suite makes it easy to manage customer conversations from different channels in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) TG Tushar G. Cloud Engineer > "The interface is straightforward, and the ticketing system helps keep requests organized." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) RP Ryan P. Customer Support Manager > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7179891) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) Richard B. Managing Director > "Unfortunately, moving away from it is far from simple - we are locked in." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) VS Vibhore S. Logistics Lead > "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329) HN Harshad N. Technical Support Expert > "Chat on Zendesk by using a mobile is not very appropriate and recommended." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) AA Ali A. System Administrator > "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) AL Antony L. Ecommerce Manager > "Poor support and lack of customisation/feedback channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) KH Krystle H. Accounts Receivable Specialist > "It can be expensive for smaller companies, it is also hard to set up (per our IT dept)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564217) VR Verified Reviewer Fraud Ops Senior Manager > "I have used ZD for a few years now, and it is constantly advancing to allow for the most advanced automations for Customer Support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7008662) JA Jess A. Zendesk Assistant > "However, it might feel overwhelming for beginners and costly for smaller teams." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6511711) MH Matthew H. Director of Ops > "I liked that ability to see all the inbound communication that my employees were getting. If someone was on vacation I could go respond to someone that he..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6754159) EA Emma A. Customer operations manager > "I might just not see how to do it, but I can't add a secondary contact to my replies." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6497471) DC David C. Vice President > "I use it mainly for the FAQ feature, it saves me quite a lot of time for customer support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6539636) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) RP Ryan P. Customer Support Manager > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7179891) Bl Betül İ. Organizator > "Sometimes the interface can be confusing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___4014300) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) IV Ingrid V. Editor > "The interface could be more user-friendly. When first glancing at it, it did not attract me from the standpoint of a client to want to leave/ask a question." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___3412321) VR Verified Reviewer Sr. Dir. Support Operations > "The interface is clean and intuitive." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063835) LF Laureana F. Scientist > "Interface is far from complex and this look a little bit less professional." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___3611595) SP Stephanie P. CS Team Lead > "The user interface is super intuitive, which makes managing customer interactions easy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6496282) HM Hashim M. Sales and Marketing Manager > "UI is not good as it should be." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___3714875) AA Ali A. System Administrator > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) AB Adam B. Operations Admin and Quality Control > "It allows a wide variety of integration options to suit your business needs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6574045) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) Nayra Giselle R. Ingeniera en sistemas > "Some users have reported that support does not always meet their expectations. While Zendesk is known for its integration capabilities, some more complex..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___5093804) Andrew K. Chief Executive Officer > "The Zendesk integration with Jira is extremely helpful for managing new support tickets within an existing or ongoing project." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) Koen S. Technical Support & Project Manager > "The downside is for some features that they are integrated/intertwined and would require you to upgrade to the whole suite for example." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___4450331) AM Anna M. Customer Service Agent > "Very simple to use and fast." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7125556) Richard B. Managing Director > "Unfortunately, moving away from it is far from simple - we are locked in." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) Jessie S. CEO > "I love using Zendesk; it makes my job easier and has all the applications needed." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871861) VR Verified Reviewer Senior manager > "There are some aspects that are slightly tricky to use." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6583962) IN Inamari N. Customer Account Support > "I really like how straightforward Zendesk Suite is to use once you get familiar with it." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7039935) Diego C. Real estate agent > "We found the software a little difficult to handle as we had not used it before." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6141169) CK Chance K. Management > "Zendesk is extremely user friendly and simple to manage tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6513989) JB Joy B. Associate Director of Student Life > "Zendesk is so robust, but it is not at all intuitive." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___5059427) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) Richard B. Managing Director > "Helps us keep customer support issues organised and provides a means to publish our help documentation." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) ## User interface 4.67 (1,789) 4.41 (4,092) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important LiveAgent Top features 33/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Zendesk Suite 32/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/164283/Zendesk/#features) ### Recognition LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports Zendesk Suite is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By QualityUnit - Located in United States - Founded in 2004 Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $115/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $115/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $115/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $115/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $15/month Price $29/month 4.6 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $115/month Price $0/month 4.4 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $15/month Price $20/month 4.6 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $115/month Price $29/month 4.4 Features 4.4 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk)