LiveAgent vs ExecVision: Which is a better fit?

The ease of use is hands down the best part about the software. It also provided everything we needed it to provide plus the price is great.

Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.

Daniel D

Principal, Commercial Growth Operations Leader

The ability to associate outside information makes it very easy to quickly calculate the quality of each customer and how to better serve them with greater efficiency.

Perhaps one of the worst features of LiveAgent is their entire support and technical team is overseas.

Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.

Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.

The software and the company have been great to work with. Their support and the documentation has been good.

Nothing so far, still looking for something to complain about.

Our ability to leave notes at the key moments of the call with highlights is very helpful for improvement. I also like that it sends them an email notification of the feedback.

I never use the software to review previous feedback. The search tool is my worst enemy - I understand how to use it, but it's more complex than it should be.

Best of all the setup process is very easy, and the long term benefit you gain out of the platform is definitely worth what you would pay for the service.

How confusing it is to filter calls, it just seems more difficult than it should be. Some of the categories do not make sense.

It is extremely easy to listen to your call and submit it to appropriate parties on your team. I love that it goes straight to emails.

The worst thing that I can say it that it takes to long for the calls to show up before you can hear them.

I can share and comment on every call my team does. The ability to organize a framework and grade each call has been amazing at guiding us where we need the most coaching.

The extreme lag time with longer recordings being uploaded to my account is very frustrating. It interrupts my workflows for ongoing development when they take longer than desired.