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LiveAgent vs REIRail: Which is a better fit?

Updated on February 11th, 2025
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Summary
Features in Call Tracking
31
Best performer
46
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
5
46
  • Conversion Tracking
User satisfaction
4.7
User reviews1,666
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.2
User reviews54
Ease of use
4.2
Functionality
4.1
Value for money
4.2
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Call tracking solution designed for real estate investors, agents and mortgage loan officers. Patented Deep Trace feature helps identify a caller before the phone rings.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

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5 screenshots
180933
5 screenshots

LiveAgent

Top Features
31/46
  • Auto-Dialer
  • Call Disposition
  • Call List Management
  • Call Scoring
  • Call Transcription
  • Call Whispering
  • Campaign Analytics
  • Conversion Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Qualification
  • Multi-Campaign
  • Predictive Dialer
  • ROI Tracking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Automatic Call Distribution
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Campaign Management
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Customizable Reports
  • Data Import/Export
  • IVR
  • Lead Management
  • Monitoring
  • Performance Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Tracking Software Features -

REIRail

5/46
Show Call Tracking Software Features +

LiveAgent

--

REIRail

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LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
REIRail
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
REIRail
  • By Hoozip.com
  • Located in United States
  • Founded in 2015
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