Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
We help companies across various industries in converting website visitors to leads, online sales or whatever the conversion target of the website is.
The ease of use is hands down the best part about the software. It also provided everything we needed it to provide plus the price is great.
Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.
The ability to associate outside information makes it very easy to quickly calculate the quality of each customer and how to better serve them with greater efficiency.
Perhaps one of the worst features of LiveAgent is their entire support and technical team is overseas.
Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.
Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.
The software and the company have been great to work with. Their support and the documentation has been good.
Nothing so far, still looking for something to complain about.
It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too.
In my case the most annoying thing is shuttling back and forward between two different versions of this software. I use several accounts at the moment).
Amazing customer support helping us setting up and troubleshoot issues. Easy to use interface with very useful features for us to setup the bot as we wanted.
The main area I struggle with is the back end, editing some of the bots and making chnages.
The customer support is amazing, the software works as promised and I really like using the product and we are getting results from it. What more could you want.
It can be hard to pinpoint your own failures, when results fall short of one's goals.
I really like how active Leadoo is in helping us and developing new features based also on our needs. Leadoo is a great tool for us providing leads and help us serve our customers online 24/7.
The new version will also offer some new features that have been missed before.
Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.
Prioritize real-user-identified key features according to your needs to find your best fit.
LiveAgent
Top FeaturesLeadoo
LiveAgent
Leadoo
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: