# Compare LiveAgent vs Clari Copilot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveAgent and Clari Copilot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102188-194117/LiveAgent-vs-Wingman

---

# LiveAgent vs Clari Copilot Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveAgentClari Copilot2/4 selected

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,781 reviews](#user-reviews)

Positive

1,726

Neutral

48

Negative

7

[## Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)

Starting Price

$1080.00/year

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [314 reviews](#user-reviews)

Positive

307

Neutral

7

Negative

0

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## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,735 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Single Sign On

4.9

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

5.0

Mobile Access

4.5

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

NA

Chat/Messaging

NA

Real-Time Notifications

5.0

Real-Time Monitoring

\--

Mobile Access

NA

User satisfaction

User satisfaction

4.7

User reviews[1,781](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.7

User reviews[314](https://www.capterra.com/p/194117/Wingman/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$1080Per User, Per Year

-   Free version
-   Free trial

Best for

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

Best for

SaaS companies selling to other businesses. Any Business where selling is complex and involves Calling/Demo for closing the deal.

## User reviews

Pros & cons

Jacopo R.

CEO

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864)

RM

Robert M.

Support Engineer

> "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

SD

Seema D.

CRM

> "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

SD

Seema D.

CRM

> "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

PD

Praveen D.

Customer Support Manager

> "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

MA

Marykate A.

Management Assoicate

> "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284)

LD

Lukáš D.

CEO

> "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JC

Joanne C.

customer service supervisor

> "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360)

LD

Lukáš D.

CEO

> "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

RM

Robert M.

Support Engineer

> "The lack of native table editing functionality within the ticket response interface."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

JPM

Jean-Paul M.

Unit Manager

> "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

FM

Francesco M.

CEO

> "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

PD

Praveen D.

Customer Support Manager

> "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

VR

Verified Reviewer

Article assistant

> "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

LD

Lukáš D.

CEO

> "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

SG

Shivbhadrasinh G.

Co-Founder

> "During big sale events when ticket volume spikes, we've noticed some slight delays in loading."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

VR

Vishal R.

Customer Support Executive

> "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944)

FM

Francesco M.

CEO

> "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

VR

Verified Reviewer

Article assistant

> "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

TT

Titus T.

Administrative Manager

> "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

Cole W.

Director, Digital Marketing

> "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

FM

Francesco M.

CEO

> "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

VR

Verified Reviewer

Senior Voice Implementation

> "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050)

VR

Verified Reviewer

Account Executive

> "One thing I did not like much is that in the beginning it was a little difficult to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

SG

Shivbhadrasinh G.

Co-Founder

> "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

VR

Verified Reviewer

Article assistant

> "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

VR

Verified Reviewer

BDM

> "Clari is a great tool to provide specific feedback, helps with call summaries back to prospects, and is good for forecasts."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7137891)

FS

Felipe S.

Global Development Representative

> "Sometimes it doesn't join the meetings and you need to add it manually."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449)

FS

Felipe S.

Global Development Representative

> "Clari does a great job recording calls in different languages and making summaries that you can review later."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449)

RS

Robert S.

Data Product Analyst

> "Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411)

HS

Hemanth S.

Customer Success Manager

> "For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

VK

Valeed K.

Customer Success Strategy & Operations

> "Limited options in native integrations with third-party system tools and services makes it less appealing."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3909039)

HS

Hemanth S.

Customer Success Manager

> "The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

DK

Derek K.

Account Executive

> "MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330)

KW

Keri W.

Enterprise CSM

> "I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4344846)

CK

Clarence K.

Onboarding Manager

> "The AI tends to be a bit buggy and is not able to pick up on speech as well as I had thought"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4528416)

HS

Hemanth S.

Customer Success Manager

> "The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

TP

Trevor P.

Account Executive

> "Sometimes the recorder can have an error and not join my zoom call."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4421624)

Kemal G.

Senior Business Development Manager

> "It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437)

SJ

Sam J.

AE

> "I don't much like the battle card popping up again and again during the call which is frustrating sometimes."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4708451)

RG

Rob G.

CMO

> "I love the unlimited users feature - makes it easy to share call recordings across the company (then u pay only for recording..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4097273)

MJ

Mimi J.

Content Strategist

> "I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app...."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660)

Jei K.

Customer Success Manager

> "Love the desktop extension feature along with the ability to turn on/off recording for calls."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4641474)

HS

Hemanth S.

Customer Success Manager

> "Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.-"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

RS

Robert S.

Data Product Analyst

> "Allows for our company to share calls/transcripts seamlessly across teams."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411)

SC

Santhosh C.

Customer Success - Implementation

> "I don't have anything to say except for the transcript, often it doesn't pick the right words."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4779616)

CC

Chris C.

Sales Development Manager

> "I highly recommend Wingman for any sales manager, individual quota-carrying contributors, or any member of sales organizations..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4485478)

HS

Hemanth S.

Customer Success Manager

> "The recording takes you to an incorrect speaker."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190)

Manuel H.

VP, Community and Partnerships

> "The seamless integration with Zoom makes it a convenient companion that is always there to help record my calls with external..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3570730)

SM

Sanjay M.

Client Strategy

> "The transcription feature is not the best."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401)

MJ

Mimi J.

Content Strategist

> "For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660)

Tevin B.

Retention Manager

> "I don't like that you have to look ahead into your meetings to have the bot not show up."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3537461)

NA

Nilesh A.

CTO

> "The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4731093)

EL

Eugene L.

Enterprise Account Executive

> "translations need some improvements, sometimes not accurate."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4299502)

HP

Hannah P.

Customer Lead

> "I love being able to listen back to calls in half the time - it saved me so much time while onboarding at a new company and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4376583)

AH

Aviv H.

Product Manager

> "As a Product Manager - I can't attend all customer calls."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4322770)

RM

Rutvik M.

CSM

> "It helps me trim the recording, and I can share it with my clients"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801)

VR

Verified Reviewer

Account Executive

> "The coaching and features were lackluster"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3817629)

Kemal G.

Senior Business Development Manager

> "Saves us so much time for our admins and helps us to evaluate our calls and employees."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437)

MS

Maddie S.

BDR

> "When i'm not on a demo, the account executive's queue cards show up on my laptop"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2975345)

NCP

Nicholas Christopher P.

Customer Success Manager

> "Being able to record and listen to my team's calls has helped us tremendously as we aim to be customer-centric."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271)

CL

Christopher L.

SDR

> "Sometimes wingman doesn't catch the full conversation if there are not pauses between what you say and what the other person..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3114354)

NCP

Nicholas Christopher P.

Customer Success Manager

> "Being able to record and listen to my team's calls has helped us tremendously as we aim to be customer-centric."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271)

VR

Verified Reviewer

Director of LatAm Growth

> "For right now, Wingman can't transcribe Spanish voice (which is the core of our business)."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3214562)

SM

Sanjay M.

Client Strategy

> "Overall this software has been great to my process and allows me to not worry about taking notes live during calls."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401)

VR

Verified Reviewer

SDR

> "The translation/ Picking up different accents seems to be a challenge with this tool."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2922715)

Tori S.

Senior Customer Success Manager

> "We like being able to take note of coaching opportunities and customer expansion opportunities on each call, observe key..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2987782)

HL

Hayan L.

SDR

> "Sometimes the website and the videos are a little slow to lead."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3505449)

AS

Avinash S.

SDR

> "Helps us easily analyse any call and group them with varying filters"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3658248)

TF

Trevor F.

AE

> "Do not like the set up and process."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4517416)

DK

Derek K.

Account Executive

> "awesome just the UI/UX could use some work for better intuitive navigation and some different colour contrasting would be nice."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330)

Kshitiz N.

Account Director

> "It still has some bits and pieces missing like sometimes it's unable to accurately capture the voice of the speaker and..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2826475)

AP

Adam P.

Account Manager

> "Wingman by \[sensitive content hidden\] is a fantastic sales recorder tool that makes it easy to keep track of my sales..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4687514)

Jamie G.

Business Development Manager

> "The customer support team were slow to respond to queries."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3067630)

SM

Sanjay M.

Client Strategy

> "Calls are available for viewing minutes after completing which is much faster than other software."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401)

VR

Verified Reviewer

Account Executive

> "Sometimes the transcripts confuses who is speaking"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3468991)

VR

Verified Reviewer

Business Development Executive

> "I like the ability to go back and review the call transcripts. When crafting the perfect follow-up email to potential..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3169965)

Diane J.

Enterprise Sales

> "The only con that I can see is that the transcription is not always 100% accurate, but I think with different dialects,..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2406437)

Akhilesh S.

Solutions Engineer

> "The fact that I do not need to worry about taking notes, but just keep marking bookmarks within a click for it to be reviewed..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3010042)

Ryan N.

AE

> "Sometimes the transcript is not always accurate"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2967997)

PH

Patrick H.

Sr. Customer Success Manager

> "Also appreciate that calls recorded on our previously used software were able to be uploaded."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925)

VR

Verified Reviewer

Founder

> "The call transcription is quite poor to be honest"

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3281889)

DM

David M.

Customer Success Manager

> "Wingman is truly intuitive, it does a great job with call transcripts and making them actionable."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3539238)

NB

Nicolas B.

Customer Experience Rep.

> "At the moment, I can't think of any features I'd like to add or take away."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3106780)

NCP

Nicholas Christopher P.

Customer Success Manager

> "I personally love how Wingman even tells you when you have been speaking too much and when you need to allow your customer to..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271)

MM

Marcus M.

Senior Account Executive

> "It does seem to have an issue recording meetings that I don't want recorded...even when I cancel it in the pop up."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2603608)

PH

Patrick H.

Sr. Customer Success Manager

> "The "Competitor Insights" and "Team Insights" features are particularly helpful."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925)

KP

Karstyn P.

Inbound Marketing Development Specialist

> "It can be tough to navigate back and forth."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3273157)

DJ

Deborah J.

Account Project Manager

> "Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also with..."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4091595)

VR

Verified Reviewer

Inside Sales Representative

> "Some of the words are not represented correctly in the call scripts."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2498873)

SL

Sean L.

sean.logan@legal.io

> "Very useful for onboarding new employees, allows them to learn the role from day 1."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4439295)

Gustavo P.

Head of Marketing

> "The transcript feature still needs some improvements."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2751394)

RM

Rutvik M.

CSM

> "It is beneficial; it can be used for training, sharing videos, etc."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801)

AJ

Aditya J.

Customer Success Manager

> "Sometimes the transcript isn't very accurate."

[See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2317928)

[View Reviews](https://www.capterra.com/p/194117/Wingman/reviews/)

## User interface

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

4.68 (1,781)

[Clari Copilot](https://www.capterra.com/p/194117/Wingman/)

4.66 (314)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

LiveAgent

Top features

31/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

Clari Copilot

14/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/194117/Wingman/#features)

### Recognition

LiveAgent is recognized as a top-rated tool in 4 Capterra Shortlist reports

Clari Copilot is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Call RecordingSoftware (2023) 

Best Value Call RecordingSoftware (2022) 

### Deployment & support

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Clari Copilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

Clari Copilot

-   By SalesLoft
-   Located in United States
-   Founded in 2011

## Popular Comparisons

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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4.6

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[Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)

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$1080/year

Price

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4.6

Features

4.3

4.8

Ease of Use

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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4.6

Ease of Use

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[Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)

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$1080/year

Price

Contact vendor for pricing

4.6

Features

4.7

4.8

Ease of Use

4.7

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4.6

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4.8

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4.5

4.6

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Price

Contact vendor for pricing

4.6

Features

4.4

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/27609-194117/VanillaSoft-vs-Wingman)