# Compare LiveAgent vs Postbox 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Postbox based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-195148/LiveAgent-vs-Postbox --- # LiveAgent vs Postbox Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentPostbox2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.7 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,787 reviews](#user-reviews) Positive 1,732 Neutral 48 Negative 7 [## Postbox](https://www.capterra.com/p/195148/Postbox/)[4.7 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) Starting Price $49.00one time Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.4 Reviews Sentiment Based on [186 reviews](#user-reviews) Positive 178 Neutral 5 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 12,023 reviews from email management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Mobile App 3.8 Email Distribution 4.7 Inbox Management 4.6 Email Monitoring 4.9 Access Controls/Permissions 4.5 \--%Fit Missing features Feature ratings Mobile App NA Email Distribution NA Inbox Management NA Email Monitoring NA Access Controls/Permissions NA User satisfaction User satisfaction 4.7 User reviews[1,787](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.7 User reviews[186](https://www.capterra.com/p/195148/Postbox/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.4 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $49Per User, One Time - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Postbox provides a powerful email solution for independent consultants, small and medium-sized businesses, large enterprises, and educational institutions. ## User reviews Pros & cons Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) DT Divya T. Customer care executive > "High employee turnover rates frequently disrupt continuity, forcing companies into an expensive, continuous cycle of onboarding that can lead to inconsistent support quality." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7156722) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) DT Divya T. Customer care executive > "Customer care software serves as a powerful engine for organizing, tracking, and resolving user inquiries by unifying communication history from phone, email, live chat, and social media..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7156722) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) ArV Andhale rangnath V. Customer service associate > "It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) VR Vishal R. Customer Support Executive > "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) RC Ridhima C. Copywriter > "Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7158485) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) VR Verified Reviewer Senior Voice Implementation > "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) GH Guy H. None > "The customizable tagging and labeling options allow for seamless email management, making it easy to prioritize and sort..." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___6361389) JM Jaromir M. owner > "main issue: not checking reliably new IMAP messages in other than Inbox compared to e.g. eM client.other: settings could..." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___5086184) GH Guy H. None > "Postbox's advanced search functionality ensures that finding specific emails or attachments is quick and effortless." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___6361389) NVI Natesh Venkataraman I. Partner > "Calendar is not available- When an email is marked as spam it does not go to the junk folder" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4432978) LC Lynn C. Retired Homeopath > "I can create as many folders as I want and create filters for ease of filing" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___6417493) BK Beta K. founder > "Unfortunately, there are no mobile apps, I wish someday they create it, oh and add google drive integration." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4338004) BM Bridget M. Producer > "The support is good, and there are videos if you get stuck. But for me, it is the simplicity of it all, that it is..." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4994109) DH Dag H. BDM > "If not logged on the machine for a while, it is unresponsive while synchronizing" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4597965) DH Dag H. BDM > "I really enjoy the software and with including a synchronization of categories in Outlook 365 and iff possible labels as..." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4597965) AP Antony P. Software Manager > "I find the name difficult to remember!" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___6147724) Burak O. Ph.D. Student > "The most important aspect of an e-mail app for me is the ability to create filters and Postbox does a really good job." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___3753706) LF Laura F. Distinguished Service Professor > "Often I want to tag different emails in the conversation with a different topic tag but this isn't possible. " [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___3338548) AP Antony P. Software Manager > "Loads of features for the more advanced user." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___6147724) BM Bob M. owner > "Second, once I do apply Windows' new way of unblocking installation files, I get the message that the file is corrupt. " [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___2513791) HK Heinrich K. Localization Professional > "I like the clean and crisp layout, ease of use." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4963678) MS Martin S. Motion Designer > "The feature I miss the most is the missing taskbar badge for unread mails under Windows" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___2672051) TM Tiago M. Nothing > "I didn't encounter any difficulties, so I gladly paid for it and supported the developers." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___6102191) PD Per D. Designer > "I spent years trying to find an email app that didn't suck, I even tried out an earlier version of Postbox and was not..." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___2650367) JM Jaromir M. owner > "nice interface, ease of use, reliability (never lost any mail in 10 years)" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___5086184) JL JASON L. Partner/EiC > "For some reason, Postbox fails to see it." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___2559567) CH Christian H. Engineering Consultant > "The wonderful filter by contacts is one of those great features of Postbox... if not the best!" [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___4479339) JL JASON L. Partner/EiC > "Weird behaviors." [See full review](https://www.capterra.com/p/195148/Postbox/#Capterra___2559567) [View Reviews](https://www.capterra.com/p/195148/Postbox/reviews/) ## User interface 4.67 (1,787) [Postbox](https://www.capterra.com/p/195148/Postbox/) 4.74 (186) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important LiveAgent Top features 37/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Inbox Management - Mobile App - Multiple User Accounts - Prioritization - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes - Signature Management - Social Media Integration - Spam Blocker - Support Ticket Management - Tagging - Third-Party Integrations - Whitelisting/Blacklisting - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Postbox 6/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Inbox Management - Mobile App - Multiple User Accounts - Prioritization - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes - Signature Management - Social Media Integration - Spam Blocker - Support Ticket Management - Tagging - Third-Party Integrations - Whitelisting/Blacklisting - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/195148/Postbox/#features) ### Recognition LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports Postbox is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Email ManagementSoftware (2023)  ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Postbox Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By QualityUnit - Located in United States - Founded in 2004 Postbox - By Postbox - Located in United States - Founded in 2008 ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.74 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) vs [Gmail](https://www.capterra.com/p/202338/Gmail/)[4.81 (13,442)](https://www.capterra.com/p/202338/Gmail/reviews/) $49one time Price $0 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/195148-202338/Postbox-vs-Gmail) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $115/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.74 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,586)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $49one time Price $7/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/195148-247901/Postbox-vs-Google-Workspace) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,724)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.74 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) vs [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,471)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) $49one time Price Contact vendor for pricing 4.6 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/195148-227138/Postbox-vs-Microsoft-Outlook) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,443)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.74 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) vs [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,100)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) $49one time Price $6/month 4.6 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/195148-227157/Postbox-vs-Microsoft-365) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.74 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) vs [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[4.23 (850)](https://www.capterra.com/p/266980/Yahoo-Mail/reviews/) $49one time Price Contact vendor for pricing 4.6 Features 4.1 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/195148-266980/Postbox-vs-Yahoo-Mail) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $15/month Price $20/month 4.6 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Postbox](https://www.capterra.com/p/195148/Postbox/)[4.74 (186)](https://www.capterra.com/p/195148/Postbox/reviews/) vs [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,626)](https://www.capterra.com/p/110228/MailChimp/reviews/) $49one time Price $13/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/110228-195148/MailChimp-vs-Postbox)