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Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
Tremendous makes it easy to incentivize and reward employees, customers, and partners with gift cards, prepaid Visa cards, cash, and more.
The ease of use is hands down the best part about the software. It also provided everything we needed it to provide plus the price is great.
Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.
The ability to associate outside information makes it very easy to quickly calculate the quality of each customer and how to better serve them with greater efficiency.
Perhaps one of the worst features of LiveAgent is their entire support and technical team is overseas.
Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.
Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.
The software and the company have been great to work with. Their support and the documentation has been good.
Nothing so far, still looking for something to complain about.
It is quick, easy, and allows us to customize the product. Additionally, it's great that they can choose what reward works best for them.
One dislike is that the recipients gift cards links are susceptible to theft if the email is compromised in some way and ends up in the wrong hands.
The Tremendous team is easy to work with and responsive. The dashboard solves a lot of our needs to help us manage this in one solution rather than many individual gift card vendors.
Customer service is not that fast and hard to contact with them some times.
I love the different options for types of rewards to send, the speed with which the rewards go out, and the repetition of the templates.
We used to pay our participants with physical checks.
Introducing Tremendous to our organization came at the perfect time- the start of the pandemic. We needed a solution to continue providing gift cards, safely, to our customers in the community.
It might be my browser's cache not entirely sure though.
Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.
Hayley M.: Hi, I'm Hayley. I'm a field marketing manager. If I had to rate Tremendous one out of five, I'd give them a five. For more reviews like this, you can click below. Before switching to Tremendous, we used something called Giftbit. We were looking for a new product that would allow us to send gifts internationally and have more options for rewards. So Tremendous fit the bill there. The reason we were impressed with Tremendous was because of the ability to send international rewards. Previously, when we were using Giftbit, we weren't able to send rewards to our international customers or our employees. Switching to this new platform drastically improved our user experience and there was no clunky processes involved. Onboarding with Tremendous was really easy. Their team gave us a super in-depth demo that took less than 20 minutes and we were ready to roll shortly after that. My advice for those looking to switch to Tremendous is don't wait any longer. We searched around forever and people wanted thousands of dollars up front or minimum spend. And Tremendous was the only platform we found that was able to check all of our boxes. I highly recommend you make the switch today.
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