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LiveAgent vs Atom: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,687 reviews from Customer Communications Management users.
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
4.3
Customer Database
4.4
Chat/Messaging
4.9
Inbox Management
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
4.6
Inbox Management
NA
User satisfaction
4.7
User reviews1,665
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.5
User reviews17
Ease of use
4.7
Functionality
4.4
Value for money
4.4
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

ATOM ayuda a empresas que quieren automatizar sus canales digitales para lograr una mejor conversión y trazabilidad en el proceso de ventas digitales y servicio al cliente.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

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User interface
102188 video thumbnail}
1 Video
No videos provided by vendor
102188
4 screenshots
202763
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

LiveAgent

Top Features
30/34
  • Compliance Management
  • Interactive Content
  • On-Demand Communications
  • SMS Messaging
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Autoresponders
  • Batch Communications
  • Call Recording
  • Chat/Messaging
  • Collaboration Tools
  • Content Management
  • CRM
  • Customer Database
  • Customer History
  • Customizable Branding
  • Email Management
  • Feedback Management
  • Inbox Management
  • Interaction Tracking
  • IVR
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • Personalization
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Video Support
  • Workflow Management
See All features
Hide Customer Communications Management Software Features -

Atom

12/34
Show Customer Communications Management Software Features +
LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Atom
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
Atom
  • By AtomChat
  • Located in Panama
  • Founded in 2018
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