--- title: "Compare LiveAgent vs Microsoft Outlook 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare LiveAgent and Microsoft Outlook based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102188-227138/LiveAgent-vs-Microsoft-Outlook" page_type: "comparison" language: "en" --- # LiveAgent vs Microsoft Outlook Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentMicrosoft Outlook2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.5 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,789 reviews](#user-reviews) Positive 1,733 Neutral 49 Negative 7 [## Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.5 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [2,522 reviews](#user-reviews) Positive 2,322 Neutral 153 Negative 47 ## Summary * * * Key features rated by users Features selected based on 12,325 reviews from email management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Mobile App 3.8 Inbox Management 4.6 Email Distribution 4.7 Email Monitoring 4.9 Access Controls/Permissions 4.5 63%Fit Missing features Feature ratings Mobile App 4.6 Inbox Management 4.6 Email Distribution NA Email Monitoring 4.5 Access Controls/Permissions NA User satisfaction User satisfaction 4.7 User reviews[1,789](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[2,522](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.2 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. Best for Students and professionals, businesses of all sizes, educational institutions, etc. ## User reviews Pros & cons Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) VR Vishal R. Customer Support Executive > "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944) ArV Andhale rangnath V. Customer service associate > "It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) Keith O. Owner > "It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7182500) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) RC Ridhima C. Copywriter > "Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7158485) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) VR Verified Reviewer Senior Voice Implementation > "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) Keith O. Owner > "Live chat did not always give correct answers as instructed. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7182500) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) SA Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again,..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) SS Scott S. VP > "Being able to assign and sort the tickets is simple and the value of the product you get is amazing." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143898) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) RG Ricardo G. Administrativo > "My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141082) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations,..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) TC Toby C. Owner > "the pricing plans were expensive last time we used LiveAgent and it had too many limitations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5062859) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) CB Cody B. ADT Authorized Sales > "No Cons to report on this software " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6531695) SL Sebastian L. Administrator > "Helps manage conversations in one place and improves communication with users." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141809) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) Sanket Y. Project manager > "I like how easy the interface is to use, even for people who are new to it." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119065) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) MG Magda G. Implementation Manager > "The software is responsive and has a simple interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6630407) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) CI Cristian I. IT Manager > "User friendly interface, easy to customize" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6770321) Dave H. President > "Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3410489) Gabriela M. Support enginner > "Its interface and functionality allows me to develop efficiently in my work." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4947394) Sheikh S. Founder > "The interface is confusing at first." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___2870665) VR Volvic R. Digital Marketing Officer > "Everything is made easy specially the integration of accounts and the Tagging." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6684840) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) VR Volvic R. Digital Marketing Officer > "I love the features of integration & Tag" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6684840) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) CK Carole K. Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6448819) VR Verified Reviewer Founder > "Not as user friendly as Tawk." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3669870) EM Eric M. Operations & Project Management > "It can handle enquiries from many other channels thus making it highly versatile to integrate with other products." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4905721) CW Christopher W. Head of Product > "It's not the easiest to get started. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___2969594) AS Anamika S. Designing Head > "We use is on daily basis as the user interface is simple and easy to navigate." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KR Karin R. CXO > "The system is based on familiar structures from other systems, making it quite user-friendly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6842129) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) VR Verified Reviewer Account Executive > "After using it for some time I found it very easy and comfortable to work with." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) PK Paul K. Internal Auditor > "LiveAgent has impacted communication, engagement and customer services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4838652) GF Gabriel F. IT Intern > "Their User Interphase is very intuitive and easy to use." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6698729) Nitin S. Senior Graphics Designer > "Their support hangs many times and I need to wait half or 1 hour to get a support from their team regarding any issues and that's sometimes annoying." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___3359308) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ID Isabelle D. Accountant > "The calendar funtion is especially valuable, allowing me to plan my days and weeks effectively, prioritise key tasks and ensure that all deadlines are met." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7129912) Bongi N. Financial Manager > "The search feature does not always return the exact results I am looking for and filtering with keywords can be a bit unpleasant when it still fails to return the exact..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138252) RR Rebecca R. Production manage > "The organization features, search tools, and cross-device syncing make it easy to stay productive and keep track of important communications and schedules. While it can..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7155131) VR Verified Reviewer Administrative > "Also I personally feel that customer support of Microsoft Outlook is a bit slow when it comes to assistance. And even I noticed some umm glitches and bugs after some..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) LC Louise C. Marketing Director > "Features like email management, calendar sharing, task tracking, and meeting coordination make it valuable for professional use. While the interface can feel complex..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7182389) DE David E. Maintenance Tech > "The most frustrating aspect of Microsoft Outlook is its clunky and resource-heavy interface, which can feel overwhelming compared to more modern, streamlined email..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7142375) LC Louise C. Marketing Director > "It is a powerful and reliable email and calendar tool with strong organization features, scheduling capabilities, and integration with Microsoft 365 applications." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7182389) Harshul S. Senior. Technical Support Specialist for Network Operations > "Older outlook had more things we coud do then newer version so sometims I still switch between both versions The app can be slow to start on older laptops and sometimes..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128726) SR Samm R. Office Finance Manager > "Outlook can be accessed using the desktop software, web and mobile devices which allows all users to determine which application best works for them and their situation." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7168186) VR Verified Reviewer Sales Specialist > "I was not able to set up my company email signature without switching to the classic version of Outlook because I wasn't able to figure it out on the new Outlook." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7156652) TK Tim K. Assistant Professor Emeritus > "It filter down the important emails in the focused inbox which helps me to get better view and I can integrate it with other Microsoft 365 services which improves my..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7161995) CT Cameron T. IT Service Desk Analyst > "The thing I like the least about Microsoft Outlook is that sometimes performance can be slow if you have a large inboxes, and there are frequent synchronisation..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7105977) VR Verified Reviewer Administrative > "I've used Microsoft Outlook for my work purposes and I have found it as a reliable mailing software as the interface is user friendly as well as It provides the feature..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) TK Tim K. Assistant Professor Emeritus > "Sometimes I experienced there is some synchronization delay occurs across different devices. When I am searching for older messages I find some inconsistence in results." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7161995) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "Perfect integration with the Microsoft 365 suite facilitates sending heavy files via OneDrive and quickly turning a client email into an urgent Teams meeting." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7181905) RR Rebecca R. Production manage > "What I like least about Microsoft Outlook is that it can sometimes feel cluttered and overwhelming, especially for new users or those with a high volume of emails." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7155131) SR Samm R. Office Finance Manager > "The ability to customize views and settings is great and allows each user to personalize Outlook based on their needs and preferences." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7168186) EL Eduardo L. Safety Coordinator > "While it's difficult to spot an issue with the program as the layout leaves the user with everything they may need as soon as they open the app, the variety may be..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7158450) Ryan M. Director > "The email organisation tools, including folders, rules, and focused inbox, help keep large volumes of emails manageable." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7113586) Ryan M. Director > "Occasionally the desktop application can be slow or lag when dealing with large mailboxes or many attachments." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7113586) Sven S. Director > "The search function is effective, the performance is stable, and the close connection with Microsoft 365 applications adds a lot of value for business users." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128929) ID Isabelle D. Accountant > "Sometimes, long email threads in Microsoft Office can become difficult to follow, particularly when there are multiple replies in a single chain." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7129912) Nikolas H. Quality Engineer > "What I really like about Microsoft Outlook is the calendar and notification settings that are available, letting teams communicate and manage schedules." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7131092) Hameeda T. Analyst > "It can feel heavy on slower devices, and occasional sync delays happen with large mailboxes." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7122853) KR Katherine R. School Administrator > "With Calendar integration we can manage to track all of the meetings, parent conferences and school events within one app." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7166481) Nikolas H. Quality Engineer > "What I do not like about Microsoft Outlook is the lack of online access and slower loading times compared to other products." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7131092) JK Jonathan K. Chief Marketing Officer > "The spam filtering is also excellent, and features like shared calendars and meeting scheduling make collaborating with coworkers much easier." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7185723) SR Sebastien R. CAD Designer > "My least preferred function is that you don't have a automatic shit mail box, for all the scam automatically detected. And when you have the black background, you can't..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6811587) BD Barrett D. Night Auditor > "I enjoy that you can make folders for your emails to group them in an organized manner. Plus, I really enjoy the spam filtering because I use Outlook for work purposes..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7040904) MA Mohammad A. Senior Claims Adjuster > "Also, at times it fails to open PDF files directly, so we need to download them first to view them." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7134575) BA Brad A. Administrator > "The unified inbox, powerful calendar features, and seamless integration with Microsoft 365 make managing communications and scheduling both efficient and dependable." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7065002) AD Alto D. Operations Manager > "It does not sync my picture in my email signature correctly and it is not user friendly when it comes to personalizing signatures and layouts." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7100859) Jhovanny A. Receptionist- New Client Liaison > "It dominates in its optimization: its Calander integration, email connections, communication, formatting, customizable layouts and even personalization." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7069640) KA Khyan A. SDR > "Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) VR Verified Reviewer Administrative > "It also provides access and connectivity within the web browsers add phone to laptop or laptop to the phone." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) VR Verified Reviewer IT Manager > "The mobile app is much slower than my desktop app, often experiencing major delays in receiving emails on my phone compared to the desk top." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7066549) KR Katherine R. School Administrator > "Microsoft Outlook has been key to the daily running of our school. When dealing with teachers and parents that live in different time zones, email scheduling is a..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7166481) Kelly M. content creator and podcaster > "The free version has ads and collects data so there's privacy concerns. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7158541) Bongi N. Financial Manager > "I like the fact that Outlook is integrated with not only other Microsoft applications such as Excel and Word but that there is integration with other software like..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138252) Hameeda T. Analyst > "Some advanced features are buried in menus, making them harder for new users to find." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7122853) AM Annie M. Physician Assistant > "I like using Microsoft Outlook because it integrates well with my workplace, and allows for easy and fast communication with colleagues as well as individuals outside..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7056549) CJ Cortney J. Paralegal > "I am frustrated that you cannot drag a PDF from an email to another window (such as Google Chrome) when this was available in previous versions of Outlook." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7064881) Sven S. Director > "Outlook offers excellent organization features, including folders, rules, categories, and a very useful calendar integration." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128929) Osvaldo B. Cinema oparator > "Sometimes it's a little slow when receiving emails. When I must receive a 2 factors authentications code, I must wait for some time to complete the operation." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7061992) Hameeda T. Analyst > "Microsoft Outlook has been a dependable tool for managing emails, calendars, and tasks in one organised workspace." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7122853) Mohamed A. quality control senior engineer > "A bit slow: Sometimes the app takes too long to open or load, especially if I have many emails." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7133085) BE Ben E. Marketing and communications executive > "A benefit of outlook si using either the desktop app version or even the web version, as I find the web version easier to use and works better for my workflow." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7171155) VR Verified Reviewer Emergency Planner > "for example we receive weather and flood warnings almost on a daily basis, sometimes multiple times a day, however I can not direct these emails straight to a 'weather..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6844165) RR Rebecca R. Production manage > "It is a reliable and powerful tool for managing email, calendars, and tasks in one centralized platform." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7155131) ES Elizabeth S. Administrative Assistant > "The only thing I don't like is when composing a new email, sometimes it does not let me add an attachment until I click off of the email, and it goes to a draft and..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6627806) VR Verified Reviewer Account Manager > "I also like the auto delete feature that deletes emails related to events that you have accepted or rejected- helps to keep the inbox clean." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7010166) AM Anna M. Customer Service Agent > "Once, I tried forwarding to another inbox and I noticed they didn’t ask for enough information, so security is not the best." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130577) AM Ali M. Software Manager > "When I am handling large number of emails and calendar events, Microsoft Outlook keep everything organized in one place." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7169304) AO Alanna O. Systems Analyst Trainee > "I get a ton of emails on a daily basis and set rules so emails from specific vendors go to their own folder and don't get lost in my inbox but I've noticed it can be a..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6821178) SR Samm R. Office Finance Manager > "Microsoft Outlook is integral to our day-to-day business functioning for both e-mail, calendar and contact management." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7168186) KKZ Kaung Khant Z. Senior SDN Cloud Engineer > "I dislike its performance issues particularly with large mailboxes or when using certain features like search or calendar synchronization or internet connection is..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6651844) Ivan A. Human Resources Generalist > "i like how it sends me followup reminders of any important meeting ,enjoy how i can collorbate within my co workers for meeting , it is free to use ." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7121086) Brett S. Corporate Paralegal > "I've had calendar events not enter correctly even though I did everything right mechanically, for example." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7137238) VR Verified Reviewer Case Manager > "I love that I can connect to other calendars, it keeps track of all my appointments and I can access all my other Microsoft applications!" [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7016380) NG Nathan G. Member Service Advocate > "At times, it can have issues getting emails as soon as they are sent, but this is likely a telecommunications issue and not indicative of a software problem." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7102543) VR Verified Reviewer Product owner > "Features like Focused Inbox, rules, and foldering help keep high‑priority messages visible while pushing noise out of the way." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7095888) OR Oliver R. Senior Designer > "The lack of ability to easily recall an email if sent to the wrong person without a little hassle to set up." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7074971) WR William R. SR HR Operations Specialist > "It’s helpful for organizing work since you can easily schedule meetings and manage emails together." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7134543) TH Tim H. Insight Manager > "Sometimes it is difficult to find what you are looking for when you search through old emails - you search for a key word or subject line and it can bring back lots of..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6833437) KA Khyan A. SDR > "For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) VK Vatsal K. SDE Intern > "It keeps logging you out and you need to keep signing in repeatedly and you can't even disable MFA without IT admin access." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6791666) Sven S. Director > "The interface is clear enough to use daily, and it helps me stay organized even when handling a high volume of messages." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128929) KC Kevin C. IT Intern > "The more feature-packed old version is pretty much useless, as it frequently stops responding, making you have no choice, but to upgrade to the new version, which is..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6626789) SK Sarah K. Case Manager > "I like that I can keep all of my messages in seperate folders, I can add to my calendar and color code the events, and that I can send and receive emails efficiently" [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6764921) VS Valentin S. Sales > "Sometimes Outlook feels a bit heavy, especially when loading large inboxes or switching between accounts." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7054248) GM Georgeta M. Account Payable > "It provides many features, you can organize all your mails, create folders, flag and mark the emails as per your needs." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6723710) TZ Tobias Z. Jr ICT Officer > "on-prem shared mailboxes do not move to new outlook properly, they become inaccessible." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7031394) RT Rosaide T. Paralegal > "Outlook seamlessly integrates with other Microsoft Office applications like Word, Excel, and PowerPoint, making it convenient to share documents directly within emails." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6653000) RT Rachel T. Accounts Administrator > "The rare instances when I'm unable to use it for some reason but these occasions are rare. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7162276) Evan P. Architectural technologist > "It helps me quickly flag important emails that come in and schedule meetings" [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7189746) RH Richelle H. Proposal Project Manager > "Sometimes it can be next to impossible to find specific items in Microsoft Outlook, but I honestly feel as though that's user error. If you create folders, you have no..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6844821) TD Teodor D. Data Engineer > "I used to write emails late at night and to be able to schedule emails for delivery the next morning helps me manage communications more efficiently without..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6806429) JH Jennifer H. Paralegal > "The space wasn't enough and I had to add more space to keep my emails all in one place. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7057149) VR Verified Reviewer Emergency Planner > "I like the tick function to mark when the email has been attended to and that it keeps your archived emails and if you search for it it still comes up without having to..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6844165) DY Dannielle Y. Head of Family Law > "I understand you can link more than one email address to the inbox but I find that clunky and risks if someone has access to one email inbox they have access to the..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6853919) David F. Business Manager > "The software is very user friendly, despite how much functionality and complexity there is to it." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7076221) MM Mark M. Global Finance Shared Services Manager > "Additionally, sometimes it feels like Outlook tries to be "too helpful" without providing any substance (such as Viva Insights, and Copilot)." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6851159) AD Andy D. Marketing Director > "On the whole, i find Microsoft Outlook easy to use - the old interface was quite straightforward and whilst i'm not 100% used to the new dashboard - i think this will..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6854098) IA Ian A. Director > "The differences between the browser based interface and the desktop application can be irritating." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6777173) MA Matt A. Office Support > "The interface is smooth, the functionality is easy to understand, and teaching employees to use the program has always been agreeable." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6655071) VR Verified Reviewer Swim Instructor > "The controls are not the most user-friendly." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6652383) VR Verified Reviewer Clerical > "I like that Microsoft Outlook is user friendly. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7086189) KJ Krysta J. Teacher > "It isn’t very user friendly." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6710846) Bongi N. Financial Manager > "I like the fact that Outlook is integrated with not only other Microsoft applications such as Excel and Word but that there is integration with other software like..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138252) BP Bill P. CEO > "It does not integrate externally well." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7049426) KA Khyan A. SDR > "For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) MN Miguel N. Resident > "If you are using Windows OS, you've probably noticed that Microsoft has created many different programs that are often redundant and don't really excel at integrating..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___3814156) VR Verified Reviewer Software Engineer > "The connection with other Microsoft tools also adds to the convenience." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138300) MK Muhammad K. Senior Team Lead > "It is not much open to integration with third party add-ons." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___3529397) KA Khyan A. SDR > "That reliability is what makes it valuable in a high-volume sales environment." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) TH Teresa H. AWS Architect > "This software should is not integrated with open-source software, Microsoft products are falling behind on open source technologies." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#GetApp___2464414) NG Nathan G. Member Service Advocate > "The easy to use Graphical User Interface makes this product easier on the eyes than the competition." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7102543) JPN Jean-Pierre N. Instructional Designer > "Some features for the classic version are not easy to find and difficult to learn." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7078507) MA Mohammad A. Senior Claims Adjuster > "I have been using Microsoft Outlook for more than 5 years, and it has been very easy to use." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7134575) HJ Heather J. Industry > "It's a bit less intuitive." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7102447) MB Mayted B. Medical biller and collector > "Great experience with our easy use move around." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7118614) WG Wendy G. Finance Director > "Not always easy to see." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7107584) MM Mark M. Global Finance Shared Services Manager > "Additionally, Outlook has an easy to use, simple, no frills look that allows me, as a business user, to simply get work done. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6851159) NL Nir L. VP R&D > "Keyboard shortcuts are not intuitive on Mac and many things are hard to do with a keyboard only." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#GetApp___4939449) CS Candace S. Assistant > "I love how it sends messages and my emails fast and the customer service is amazing." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6265073) VR Verified Reviewer Administrative > "Also I personally feel that customer support of Microsoft Outlook is a bit slow when it comes to assistance. And even I noticed some umm glitches and bugs after some..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) VR Verified Reviewer Animal caretaker > "I have worked in tech support and it's the most reliable email that I know next to Gmail., and they just keep making it better with the addition of tools that they have..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___3621112) KA Khyan A. SDR > "Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) [View Reviews](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) ## User interface 4.67 (1,789) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) 4.54 (2,522) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important LiveAgent Top features 32/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Sorting - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Alerts/Notifications - API - Apple Calendar Integration - Archiving & Retention - Attachment Search - Autonomous Task Execution - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Cross-system Integration - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Automation - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Gmail Integration - Inbox Management - Microsoft Outlook Integration - Mobile App - Multiple User Accounts - Predefined Rules - Prioritization - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Microsoft Outlook 11/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Sorting - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Alerts/Notifications - API - Apple Calendar Integration - Archiving & Retention - Attachment Search - Autonomous Task Execution - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Cross-system Integration - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Automation - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Gmail Integration - Inbox Management - Microsoft Outlook Integration - Mobile App - Multiple User Accounts - Predefined Rules - Prioritization - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes [See all features](https://www.capterra.com/p/227138/Microsoft-Outlook/#features) ### Recognition LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Microsoft Outlook ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Microsoft Outlook Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By QualityUnit - Located in United States - Founded in 2004 Microsoft Outlook - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Gmail](https://www.capterra.com/p/202338/Gmail/)[4.82 (13,559)](https://www.capterra.com/p/202338/Gmail/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202338-227138/Gmail-vs-Microsoft-Outlook) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $115/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Contact vendor for pricing Price $7/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/227138-247901/Microsoft-Outlook-vs-Google-Workspace) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Contact vendor for pricing Price $6/month 4.5 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/227138-227157/Microsoft-Outlook-vs-Microsoft-365) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[4.23 (861)](https://www.capterra.com/p/266980/Yahoo-Mail/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.1 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/227138-266980/Microsoft-Outlook-vs-Yahoo-Mail) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Contact vendor for pricing Price $1/month 4.5 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/174694-227138/Zoho-Mail-vs-Microsoft-Outlook) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $15/month Price $29/month 4.6 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[4.62 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Contact vendor for pricing Price $9/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132996-227138/brevo-vs-Microsoft-Outlook)