# Compare LiveAgent vs Thunderbird 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Thunderbird based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-230507/LiveAgent-vs-Thunderbird --- # LiveAgent vs Thunderbird Features and Cost Comparison Last updated April 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentThunderbird2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Thunderbird](https://www.capterra.com/p/230507/Thunderbird/)[4.4 (156)](https://www.capterra.com/p/230507/Thunderbird/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,753 reviews](#user-reviews) Positive 1,700 Neutral 46 Negative 7 [## Thunderbird](https://www.capterra.com/p/230507/Thunderbird/)[4.4 (156)](https://www.capterra.com/p/230507/Thunderbird/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.3 Ease of Use 4.3 Customer Service 3.7 Reviews Sentiment Based on [156 reviews](#user-reviews) Positive 135 Neutral 17 Negative 4 ## Summary * * * Key features rated by users Features selected based on 11,552 reviews from email management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Mobile App 3.8 Email Distribution 4.7 Inbox Management 4.7 Email Monitoring 4.9 Access Controls/Permissions 4.5 \--%Fit Missing features Feature ratings Mobile App 5.0 Email Distribution NA Inbox Management 4.5 Email Monitoring NA Access Controls/Permissions NA User satisfaction User satisfaction 4.7 User reviews[1,753](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[156](https://www.capterra.com/p/230507/Thunderbird/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.7 Customer support 3.7 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Not provided by vendor ## User reviews Pros & cons IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AF Alex F. President > "It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7030887) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SU Stephane U. Accounting IT Consultant > "The system’s ability to centralize emails, chats, and tickets from multiple channels is a real advantage for support and consulting teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6854066) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) KC Kathy C. Associate Director IT > "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) AS Ankit S. Software Engineer > "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) AV Aman V. Product Manager > "It helps us to frequently connect with our clients and help us more to grow our business." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) MtN Markéta N. Customer Care Manager > "Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) BS Beatricia S. Sales Specialist > "My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) NG Nathan G. Company Owner > "We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) MS Marina S. Customer Support Agent > "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) RP Ram P. Senior Customer Support Engineer > "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905) BT Brett T. GM > "Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7020561) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) Brittni Harpole C. Customer Service Representative > "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6720352) CM Clement M. Digital Marketing Specialist > "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994907) VR Verified Reviewer Administrative tech > "Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs ." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7001087) SR Sekar R. Information Technology Manager > "When having unstable internet connectivity,making live phone calls can be a challenge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4998887) KL Kinga L. Sales Manager > "Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) David T. Regional Sales Manager > "Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4983116) OK Omer K. Customer Service Representative > "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6382841) AB Ahmad B. Opreations > "Sometimes we have found technical glitches in fetching email from our external email server" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5000316) MtN Markéta N. Customer Care Manager > "LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KW Karl W. Relationship Manager > "It has long chat queues during peak hours which is a bit frustrating for our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4939086) MM Marvine M. Store Assistant > "Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6561898) JB Jyoti B. sales Executive > "To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4868489) BL Ben L. CTO > "As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6761270) AH Arianna H. Director of Brand Experience > "Unavailability of offline access is the only flaw subjected to LiveAgent." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4996963) IS Ishant S. Chief Marketing Officer. > "It is a great option when a company should enhance its internal efficiency and the satisfaction of clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) SaN Steve andy N. customer care personnel > "The mobile app is not as perfect as the website in terms of responsiveness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994401) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Leandro A. Developer > "I use it as my main email client , both for personal use and for work , it feels comfortable .Big plus that they don't spam you" [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___7054778) SA Sara A. Engineer > "The settings interface is a bit confusing; in the future 365 email accounts may have issues to works as Thunderbird does not..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6357971) SP Stuart P. Product Manager > "I was using another free email client that would not let me use different ports for incoming and outgoing mail so when searching..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6880981) JMV Jose Miguel V. Adjunct Professor > "Aesthetics and UI: For me, this is a big problem. While this is subjective, and the interface can be customized, when you open..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4842912) Leandro A. Developer > "Also is open source and doesn't spam you" [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___7054778) Brendan B. Coach > "I have had certain performance issues that I could not explain or fix." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6799859) Brendan B. Coach > "Free, open, power, highly customizable email client." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6799859) RK Robert K. drafting > "some extensions have bugs like send later" [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6737417) JMV Jose Miguel V. Adjunct Professor > "Right now I am using Thunderbird for all my personal emails, and the client has all you need to manage successfully all your..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4842912) JF Jamie F. Lead Technician > "I always when trying to select the top email accidentally click the column header and re-order the emails which is annoying,..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___5093745) MK Matt K. Consultant > "Even when I've had ten or more email addresses to manage for different clients, it's been up to the job and easy to use." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6463718) SA Sara A. Engineer > "I don't like very much the menu, especially the settings section." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6357971) NP Nicolas P. IT Manager > "Very simple to use but could be configurated to have lots of stuff" [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6805419) VR Verified Reviewer Operations Analyst > "Lack of Cloud Integration: Thunderbird does not offer cloud integration, which may limit its usefulness for users who need to..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4565113) Sunny K. Marketing Manager > "Additionally, it facilitates the management of multiple email inboxes in a single, convenient location, which can be quite..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#GetApp___6048711) UA Ubed A. Verification expert > "However, some users may find Thunderbird's user interface outdated compared to other modern email clients, and it may not..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) JM Juan M. SEO supervisor > "The intuitive user interface makes navigation a breeze, and the seamless integration with my existing email accounts was a huge..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4981089) VR Verified Reviewer Operations Analyst > "Limited Mobile Support: Thunderbird does not have a dedicated mobile app, which may make it difficult for users to access their..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4565113) DK Dev K. Design Engineer > "This is a best-of-class, open source and Free Software desktop email client that works very well with all necessary email..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6130553) VR Verified Reviewer Operations Analyst > "Limited Customer Support: Thunderbird is an open-source project, which means that customer support is limited and users may have..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4565113) JMV Jose Miguel V. Adjunct Professor > "Another great addition of the last years was the "Smart folders," making your multiple account inbox easier to visit and search." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4842912) VR Verified Reviewer Operations Analyst > "Complex User Interface: Some users may find Thunderbird's user interface to be complex and difficult to navigate, especially if..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4565113) Sunny K. Marketing Manager > "I have set up multiple accounts in Thunderbird, making it convenient for me to receive emails in one place." [See full review](https://www.capterra.com/p/230507/Thunderbird/#GetApp___6048711) JMV Jose Miguel V. Adjunct Professor > "This one was my first problem after I switch from Microsoft Outlook." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4842912) UA Ubed A. Verification expert > "Security and privacy: Thunderbird includes features such as encryption, phishing protection, and spam filtering that enhance..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) Gustavo B. Director > "It does not offer any cloud based system that might allow the software to be used away from where it was installed and..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3484995) Hugo G. Software developer and support > "Overall pleased but I'll like to see it improved" [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6805669) James C. Sales and Marketing > "Sometimes I had difficulty and slowness to do more specific searches, using keywords that were in the body of the email." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3444626) VR Verified Reviewer Operations Analyst > "Customizable: Thunderbird Mail is highly customizable, allowing users to personalize their email experience by choosing from a..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4565113) VR Verified Reviewer DAM Expert > "No support per email or phone." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___5001917) MK Matt K. Consultant > "It's been my go-to desktop email client for twenty years." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6463718) MT Monica T. Project Manager > "Sometimes when there are a lot of emails coming in it gets stuck, and from time to time I need to delete some of the emails." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3808513) DM Davide M. Indie Game Developer > "I've benn using Thunderbird for several years and have had an overall positive experience with the software. While there are..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___5081958) JD Jacob D. Executive > "Namely, half the time when you repond, the reply won't be shown automatically inline (for at least several minutes)." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3513931) Austin M. Software Analyst > "I think the most impactful thing about Thunderbird is the community that uses the software, making it evolve constantly and..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___5079584) UA Ubed A. Verification expert > "Lack of support: Thunderbird is maintained by a small community of developers, so users may not receive prompt support or..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) AR Ari R. CEO > "nice interface;- calendar built in (very well thought out);- tabs for better viewing;- mail and calendar pane in one single..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4153313) Robert M. Freelancer > "I do not know why they have separated outgoing server settings in another section from the account setting." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3763863) UA Ubed A. Verification expert > "Additionally, Thunderbird's ability to manage multiple email accounts from different providers, including POP, IMAP, and..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) Robert M. Freelancer > "The search and filter are not very functional, and I could not find my desired result from it." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3763863) VR Verified Reviewer Consultant / developer > "Thunderbird is full of features, customizable with addons and themeable." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4842831) VR Verified Reviewer Operations Analyst > "However, some users may find the user interface to be complex and the performance to be slow on older computers." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4565113) UA Ubed A. Verification expert > "Thunderbird offers a wide range of add-ons and extensions that allow users to customize the program according to their needs." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) DS David S. Tech Acct MGR > "Setting up Microsoft exchange inside of Thunderbird is difficult if you do not know what you're doing there really is no work..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3834541) Sunny K. Marketing Manager > "It accommodates various mail types and allows for easy configuration." [See full review](https://www.capterra.com/p/230507/Thunderbird/#GetApp___6048711) VR Verified Reviewer CEO > "The calendar and all the addons can't compete with Google or other alternatives." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4580663) UA Ubed A. Verification expert > "Its free and open-source software status and cross-platform support also make it a popular choice for users across different..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) Gonzalo M. Managing Director > "Integrates less well into Windows than some alternatives." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3712769) JM Juan M. SEO supervisor > "Thunderbird has truly revolutionized the way I manage my inbox, and I couldn't be more impressed." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4981089) TB Tanya B. Technician > "One thing i particullarly hated was the fact that the program was crashing on me from time to time." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4620389) Mohamed E. Customer Success Specialist > "I receive all the important emails on this software, it saves a lot of time and gets me notified of any available vacancies." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4635676) James C. Sales and Marketing > "I've had problems with the manager simply stopping working and having to restart." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3444626) VR Verified Reviewer DAM Expert > "Of course, I like that it is open-source and free of costs. And I like Thunderbird Filelink." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___5001917) JD Jacob D. Executive > "However, this add-on comes with its own bunch of issues." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3513931) JM Juan M. SEO supervisor > "From the moment I started using Thunderbird, it was evident that this tool was designed with productivity in mind." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4981089) JD Jacob D. Executive > "Thunderbird, from my experience, is incredibly slow and buggy." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3513931) SS Shashi S. Student > "It has fewer features than outlook but as a University student, the software works fine for me because I don't need all those..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4473755) AR Ari R. CEO > "RAM memory is another con that I'd point out." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4153313) UA Ubed A. Verification expert > "Overall, Mozilla Thunderbird is a popular email client that provides a range of features and customization options." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4616069) Robert M. Freelancer > "Maybe it is my mistake, So at least it is not user-friendly enough to learn and work with." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3763863) GS Grant S. Head of Sales > "All the features but leaner, more stable & faster." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6165374) DP Darian P. Team Lead of Internal Tools > "We don't use the calendar functionality because it constantly would not work for our users." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3021391) JMV Jose Miguel V. Adjunct Professor > "Since I have been using Thunderbird, I never regret my switch from Outlook." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4842912) VR Verified Reviewer Senior system engineer > "Most generic features are commercialized which will tend other users to use different mail clients" [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3431281) SP Shane P. Security system engineer > "I like the fact that Thunderbird was free and worked for the most part." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6008627) SP Santosh P. Digital Marketer > "Iwas needing cloud access to mails and my webmail was not cutting it." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3198853) Petter K. Parish Manager > "I think the main thing I can say that I like about Thunderbird is that it is free." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___6193707) AL Ad L. Director > "It has a rather childish menu bar layout in black and white." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3024426) ML Mark L. Owner > "A great way to use an email system that is very low cost and has the features and benfits you will need for many small business..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3639522) Bill B. President > "Another issue I have is with the built-in calendar. " [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3258266) Stanley M. System Administrator > "I love the new modern look that ships with Thunderbird and the support for dark theme." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4169265) SP Shawn P. Owner > "The UI is incredibly outdated." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3394046) VR Verified Reviewer Senior system engineer > "I think if you want to sync your gmail,hotmail, yahoo mail with your local client, Thunderbird is one such mail client which..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3431281) AL Ad L. Director > "The opening of tabs is something i personally do not like." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3024426) JJ Jeet J. Founder & CEO > "Moreover, it also supports adding SMTP mail which is really helpful." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4053362) Teya B. Teacher: Digital Illustration > "I find the interface very, very dated." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3150330) AR Ari R. CEO > "I was delighted to start using this app when a coworker recommended it to me because I'd been trying to find something that was..." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___4153313) AL Ad L. Director > "Don't like the visual." [See full review](https://www.capterra.com/p/230507/Thunderbird/#Capterra___3024426) [View Reviews](https://www.capterra.com/p/230507/Thunderbird/reviews/) ## User interface 4.68 (1,753) [Thunderbird](https://www.capterra.com/p/230507/Thunderbird/) 4.40 (156) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important LiveAgent Top features 37/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Inbox Management - Mobile App - Multiple User Accounts - Prioritization - Process/Workflow Automation - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes - Signature Management - Social Media Integration - Spam Blocker - Support Ticket Management - Tagging - Third-Party Integrations - Whitelisting/Blacklisting - Workflow Management [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Thunderbird 12/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Inbox Management - Mobile App - Multiple User Accounts - Prioritization - Process/Workflow Automation - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes - Signature Management - Social Media Integration - Spam Blocker - Support Ticket Management - Tagging - Third-Party Integrations - Whitelisting/Blacklisting - Workflow Management [See all features](https://www.capterra.com/p/230507/Thunderbird/#features) ### Recognition No recognitions have been awarded to LiveAgent No recognitions have been awarded to Thunderbird ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Thunderbird Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By CyberSentriq - Located in Ireland - Founded in 2004 Thunderbird - By Mozilla - Located in United States - Founded in ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [Thunderbird](https://www.capterra.com/p/230507/Thunderbird/)[4.40 (156)](https://www.capterra.com/p/230507/Thunderbird/reviews/) vs [Gmail](https://www.capterra.com/p/202338/Gmail/)[4.81 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