# Compare LiveAgent vs Paperpile 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Paperpile based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-233181/LiveAgent-vs-Paperpile --- # LiveAgent vs Paperpile Features and Cost Comparison Last updated April 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentPaperpile2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,753 reviews](#user-reviews) Positive 1,700 Neutral 46 Negative 7 [## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) Starting Price $2.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [122 reviews](#user-reviews) Positive 120 Neutral 2 Negative 0 ## Summary * * * Key features rated by users Features selected based on 5,312 reviews from knowledge management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 4.5 Content Management 4.7 Document Management NA Communication Management 4.0 Customizable Fields 4.4 \--%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 5.0 Content Management 4.6 Document Management \-- Communication Management NA Customizable Fields NA User satisfaction User satisfaction 4.7 User reviews[1,753](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.8 User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $2.99Flat Rate, Per Month - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Not provided by vendor ## User reviews Pros & cons IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AF Alex F. President > "It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7030887) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SU Stephane U. Accounting IT Consultant > "The system’s ability to centralize emails, chats, and tickets from multiple channels is a real advantage for support and consulting teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6854066) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) KC Kathy C. Associate Director IT > "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) AS Ankit S. Software Engineer > "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) AV Aman V. Product Manager > "It helps us to frequently connect with our clients and help us more to grow our business." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) MtN Markéta N. Customer Care Manager > "Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) BS Beatricia S. Sales Specialist > "My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) NG Nathan G. Company Owner > "We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) MS Marina S. Customer Support Agent > "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) RP Ram P. Senior Customer Support Engineer > "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905) BT Brett T. GM > "Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7020561) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) Brittni Harpole C. Customer Service Representative > "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6720352) CM Clement M. Digital Marketing Specialist > "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994907) VR Verified Reviewer Administrative tech > "Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs ." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7001087) SR Sekar R. Information Technology Manager > "When having unstable internet connectivity,making live phone calls can be a challenge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4998887) KL Kinga L. Sales Manager > "Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) David T. Regional Sales Manager > "Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4983116) OK Omer K. Customer Service Representative > "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6382841) AB Ahmad B. Opreations > "Sometimes we have found technical glitches in fetching email from our external email server" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5000316) MtN Markéta N. Customer Care Manager > "LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KW Karl W. Relationship Manager > "It has long chat queues during peak hours which is a bit frustrating for our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4939086) MM Marvine M. Store Assistant > "Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6561898) JB Jyoti B. sales Executive > "To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4868489) BL Ben L. CTO > "As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6761270) AH Arianna H. Director of Brand Experience > "Unavailability of offline access is the only flaw subjected to LiveAgent." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4996963) IS Ishant S. Chief Marketing Officer. > "It is a great option when a company should enhance its internal efficiency and the satisfaction of clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) SaN Steve andy N. customer care personnel > "The mobile app is not as perfect as the website in terms of responsiveness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994401) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Sam W. Staff Scientist > "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) MM Michael M. Graduate Student > "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) Sam W. Staff Scientist > "I also love that it can change citation styles with pretty much a click of a button." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) VR Verified Reviewer PhD student > "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605) DB Denisse B. Graduate Student > "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) HA Hajime A. postdoc > "Paperpile enables them to organize their article-folders very easily and make their workspace simple." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763) DH Diler H. PhD Candidate > "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514) JG Jessala G. PhD Candidate > "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) LZ Lisa Z. Physician > "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) MM Michael M. Graduate Student > "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) KR Katja R. researcher > "For some types if content, e.g., books, PDFs, the automated population system is less accurate." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509) PK Pat K. Research Scientist > "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192) MJ Matthew J. Group Leader > "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TS Travis S. Associate Professor > "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes it..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489) SYS Seyed Yahya S. Postdoctoral Associate > "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526) DB Denisse B. Graduate Student > "I love how easy it is to collect all my papers while looking for more information and allowing me to site them when I need them." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) JC John C. Academic > "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) OM Oliver M. Research Associate > "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) OM Oliver M. Research Associate > "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) CF Christina F. Postdoctoral Fellow > "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) MJ Matthew J. Group Leader > "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TL Tianyu L. Student > "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325) Rachel S. Researcher > "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266) CYC Chang-Yu C. PhD student > "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AC Alex C. Grad Student > "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183) LZ Lisa Z. Physician > "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) SN Sarah N. Clinical Program Manager > "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416) LL Liping L. Graduate > "However, even after using vpn, it fails to download papers directly in the paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281) DZ David Z. Graduate Student > "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing routines." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971) DD Deanne D. Senior Science Coordinator > "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) AG Alissa G. Graduate Researcher > "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386) AZ Aly Z. Student > "Cannot rotate pages when viewing PDFs in Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521) CYC Chang-Yu C. PhD student > "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) BW Bjorn W. Assistant Professor > "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021) RT Rebecca T. Graduate student > "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) AS Alexandra S. Doctor > "Can’t query folders and labels in complex way." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433) RF Rafael F. Graduate Student > "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140) JC John C. Academic > "The iPad version is not as robust in adding new papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) MJ Matthew J. Group Leader > "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) DF Daniel F. Graduate Student > "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379) RB Rena B. Research Scientist > "The process of citing sources and storing them has been streamlined for me in my research which saves time and money." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326) SS Saima S. Science writer > "Sometimes it doesn't perform as well with websites as it does with journal articles." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629) TM Tianyou M. PhD > "I can use my paperpile on multiple devices and they can sync everything for me" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930) CYC Chang-Yu C. PhD student > "This was annoying because I usually keep two google account active, one for work and another for personal use." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AK Ari K. Research Scientist > "The best parts of paperpile are its ability to import and organize papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022) Courtney C. Postdoctoral Researcher > "I have had some difficulty with Paperpile updates and functionality in Word." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) MW Matthew W. Assistant Professor > "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560) JG Jessala G. PhD Candidate > "The annotation feature is glitchy and limited." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) RT Rebecca T. Graduate student > "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. " [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) CF Celia F. PhD Candidate > "I find the system of file organization a bit clunky." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823) Courtney C. Postdoctoral Researcher > "We regularly use the Google Doc add-on and the shared Paperpile folder feature." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) JL Jenna L. Veterinary neurologist > "Sometimes journal articles will not be uploaded completely." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263) MD Marc D. Graduate Student Researcher > "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685) CL Catherine L. Research Associate > "We used Mendaley before and it has glitches." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) ES Elissa S. Graduate Student > "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109) DD Deanne D. Senior Science Coordinator > "It has caused confusion with my co-editors and I always have to explain it." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) CF Christina F. Postdoctoral Fellow > "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) CJ Chris J. Student > "It is difficult to collaborate with colleagues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011) SC Shawn C. Graduate Student > "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293) QW Qing W. Software Engineer > "This is not well represented offline." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246) SR Sherin R. Fellow > "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310) JT John T. PhD student > "Nothing stands out as something I would like to change." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979) RT Rebecca T. Graduate student > "Lots of tools for organization within the system, where you can organize by project." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) JT Jessica T. Graduate Associate/PhD Candidate > "This is understandable, but probably the only slightly annoying thing I might think of." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172) SM Sitapriya M. Post-doctoral Research Associate > "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991) CL Catherine L. Research Associate > "The paper search is horrible!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) EC Eric C. Professor > "As an academic using it to write papers and keep track of my papers it has been great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248) JF Justin F. Professor > "tricky" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538) [View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/) ## User interface 4.68 (1,753) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important LiveAgent Top features 33/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Paperpile 10/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/233181/Paperpile/#features) ### Recognition No recognitions have been awarded to LiveAgent No recognitions have been awarded to Paperpile ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Paperpile Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By CyberSentriq - Located in Ireland - Founded in 2004 Paperpile - By Paperpile - Located in United States - Founded in ## 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