# Compare LiveAgent vs Paperpile 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Paperpile based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-233181/LiveAgent-vs-Paperpile --- # LiveAgent vs Paperpile Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentPaperpile2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,787 reviews](#user-reviews) Positive 1,732 Neutral 48 Negative 7 [## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) Starting Price $2.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [122 reviews](#user-reviews) Positive 120 Neutral 2 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 5,568 reviews from knowledge management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 4.5 Content Management 4.7 Document Management NA Communication Management 4.0 Alerts/Notifications 4.5 \--%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 5.0 Content Management 4.6 Document Management \-- Communication Management NA Alerts/Notifications NA User satisfaction User satisfaction 4.7 User reviews[1,787](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.8 User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $2.99Flat Rate, Per Month - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Not provided by vendor ## User reviews Pros & cons Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) DT Divya T. Customer care executive > "High employee turnover rates frequently disrupt continuity, forcing companies into an expensive, continuous cycle of onboarding that can lead to inconsistent support quality." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7156722) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) DT Divya T. Customer care executive > "Customer care software serves as a powerful engine for organizing, tracking, and resolving user inquiries by unifying communication history from phone, email, live chat, and social media..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7156722) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) ArV Andhale rangnath V. Customer service associate > "It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) VR Vishal R. Customer Support Executive > "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) RC Ridhima C. Copywriter > "Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7158485) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) VR Verified Reviewer Senior Voice Implementation > "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) ArV Andhale rangnath V. Customer service associate > "Outdated user interface" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7157578) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Sam W. Staff Scientist > "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) MM Michael M. Graduate Student > "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) Sam W. Staff Scientist > "I also love that it can change citation styles with pretty much a click of a button." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) VR Verified Reviewer PhD student > "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605) HA Hajime A. postdoc > "Paperpile enables them to organize their article-folders very easily and make their workspace simple." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763) IW Irene W. PhD Candidate > "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) JG Jessala G. PhD Candidate > "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) DH Diler H. PhD Candidate > "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514) MM Michael M. Graduate Student > "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) LZ Lisa Z. Physician > "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) PK Pat K. Research Scientist > "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192) KR Katja R. researcher > "For some types if content, e.g., books, PDFs, the automated population system is less accurate." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509) TS Travis S. Associate Professor > "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489) MJ Matthew J. Group Leader > "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) JC John C. Academic > "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) SYS Seyed Yahya S. Postdoctoral Associate > "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526) OM Oliver M. Research Associate > "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) IW Irene W. PhD Candidate > "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) MJ Matthew J. Group Leader > "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) OM Oliver M. Research Associate > "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) DB Denisse B. Graduate Student > "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) CF Christina F. Postdoctoral Fellow > "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) Rachel S. Researcher > "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266) TL Tianyu L. Student > "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325) AC Alex C. Grad Student > "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183) CYC Chang-Yu C. PhD student > "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) SN Sarah N. Clinical Program Manager > "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416) LZ Lisa Z. Physician > "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) DZ David Z. Graduate Student > "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971) LL Liping L. Graduate > "However, even after using vpn, it fails to download papers directly in the paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281) AG Alissa G. Graduate Researcher > "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386) DD Deanne D. Senior Science Coordinator > "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) CYC Chang-Yu C. PhD student > "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AZ Aly Z. Student > "Cannot rotate pages when viewing PDFs in Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521) RT Rebecca T. Graduate student > "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) BW Bjorn W. Assistant Professor > "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021) RF Rafael F. Graduate Student > "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140) AS Alexandra S. Doctor > "Can’t query folders and labels in complex way." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433) MJ Matthew J. Group Leader > "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) JC John C. Academic > "The iPad version is not as robust in adding new papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) RB Rena B. Research Scientist > "The process of citing sources and storing them has been streamlined for me in my research which saves time and money." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326) DF Daniel F. Graduate Student > "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379) TM Tianyou M. PhD > "I can use my paperpile on multiple devices and they can sync everything for me" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930) SS Saima S. Science writer > "Sometimes it doesn't perform as well with websites as it does with journal articles." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629) AK Ari K. Research Scientist > "The best parts of paperpile are its ability to import and organize papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022) CYC Chang-Yu C. PhD student > "This was annoying because I usually keep two google account active, one for work and another for personal use." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) MW Matthew W. Assistant Professor > "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560) Courtney C. Postdoctoral Researcher > "I have had some difficulty with Paperpile updates and functionality in Word." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) RT Rebecca T. Graduate student > "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. " [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) JG Jessala G. PhD Candidate > "The annotation feature is glitchy and limited." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) Courtney C. Postdoctoral Researcher > "We regularly use the Google Doc add-on and the shared Paperpile folder feature." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) CF Celia F. PhD Candidate > "I find the system of file organization a bit clunky." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823) MD Marc D. Graduate Student Researcher > "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685) JL Jenna L. Veterinary neurologist > "Sometimes journal articles will not be uploaded completely." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263) ES Elissa S. Graduate Student > "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109) CL Catherine L. Research Associate > "We used Mendaley before and it has glitches." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) CF Christina F. Postdoctoral Fellow > "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) DD Deanne D. Senior Science Coordinator > "It has caused confusion with my co-editors and I always have to explain it." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) SC Shawn C. Graduate Student > "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293) CJ Chris J. Student > "It is difficult to collaborate with colleagues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011) SR Sherin R. Fellow > "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310) QW Qing W. Software Engineer > "This is not well represented offline." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246) RT Rebecca T. Graduate student > "Lots of tools for organization within the system, where you can organize by project." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) JT John T. PhD student > "Nothing stands out as something I would like to change." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979) SM Sitapriya M. Post-doctoral Research Associate > "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991) JT Jessica T. Graduate Associate/PhD Candidate > "This is understandable, but probably the only slightly annoying thing I might think of." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172) EC Eric C. Professor > "As an academic using it to write papers and keep track of my papers it has been great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248) CL Catherine L. Research Associate > "The paper search is horrible!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) PF Phillip F. PhD Student > "Google docs+drive integration, lightweight, automatic PDF downloading" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038976) JF Justin F. Professor > "tricky" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538) [View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/) ## User interface 4.67 (1,787) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important LiveAgent Top features 33/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Paperpile 10/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/233181/Paperpile/#features) ### Recognition LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports Paperpile is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Paperpile Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By QualityUnit - Located in United States - Founded in 2004 Paperpile - By Paperpile - Located in United States - Founded in ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) vs [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[4.35 (5,437)](https://www.capterra.com/p/1167/SharePoint/reviews/) $2.99/month Price $5/month 4.5 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/1167-233181/SharePoint-vs-Paperpile) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $115/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) vs [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,686)](https://www.capterra.com/p/136446/Confluence/reviews/) $2.99/month Price $5.42/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136446-233181/Confluence-vs-Paperpile) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,724)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) vs [Notion](https://www.capterra.com/p/186596/Notion/)[4.72 (2,750)](https://www.capterra.com/p/186596/Notion/reviews/) $2.99/month Price $12/month 4.5 Features 4.6 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/186596-233181/Notion-vs-Paperpile) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,439)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) vs [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) $2.99/month Price Contact vendor for pricing 4.5 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/224830-233181/Guru-vs-Paperpile) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,243)](https://www.capterra.com/p/153140/Connecteam/reviews/) $2.99/month Price $29/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-233181/Connecteam-vs-Paperpile) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $15/month Price $20/month 4.6 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.75 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) $2.99/month Price $8.75/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-233181/Slack-vs-Paperpile)