Capterra Logo
Helping businesses choose better software since 1999

LiveAgent vs xFind: Which is a better fit?

Updated on February 11th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,499 reviews from Customer Support users.
% Fit
High performer
Feature ratings
Support Ticket Management
4.7
Multi-Channel Communication
4.6
Live Chat
4.9
Reporting/Analytics
4.6
Knowledge Base Management
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Support Ticket Management
NA
Multi-Channel Communication
NA
Live Chat
NA
Reporting/Analytics
NA
Knowledge Base Management
--
User satisfaction
4.7
User reviews1,667
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.5
User reviews15
Ease of use
4.7
Functionality
4.5
Value for money
4.4
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

B2B Tech Customer Support/Success

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
102188 video thumbnail}
1 Video
No videos provided by vendor
102188
5 screenshots
240306
1 screenshot

LiveAgent

Top Features
48/50
  • Application Management
  • Inventory Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Call Center Management
  • Chatbot
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • CRM
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Website Integration
  • Widgets
See All features
Hide Customer Support Software Features -

xFind

5/50
Show Customer Support Software Features +

LiveAgent

  • Best Value Call Center
    Software (2022)

xFind

--

LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
xFind
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
xFind
  • By xFind
  • Located in Israel
Recommendations

Products similar to those you're currently comparing: