# Compare LiveAgent vs Acefone 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Acefone based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-264770/LiveAgent-vs-Acefone --- # LiveAgent vs Acefone Features and Cost Comparison Last updated May 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentAcefone2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,781 reviews](#user-reviews) Positive 1,726 Neutral 48 Negative 7 [## Acefone](https://www.capterra.com/p/264770/Acefone/)[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) Starting Price $19.99/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment Based on [135 reviews](#user-reviews) Positive 124 Neutral 2 Negative 9 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Call Center Management 4.6 Dashboard 4.5 Call Logging 4.6 Call Recording 4.5 Call Tracking 4.0 64%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.2 Dashboard 1.0 Call Logging NA Call Recording 4.4 Call Tracking 5.0 User satisfaction User satisfaction 4.7 User reviews[1,781](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.6 User reviews[135](https://www.capterra.com/p/264770/Acefone/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $19.99Per User, Per Month - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for We serve Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements. ## User reviews Pros & cons Jacopo R. CEO > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864) RM Robert M. Support Engineer > "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) SD Seema D. CRM > "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) SD Seema D. CRM > "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331) PD Praveen D. Customer Support Manager > "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) MA Marykate A. Management Assoicate > "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284) LD Lukáš D. CEO > "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) JC Joanne C. customer service supervisor > "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360) LD Lukáš D. CEO > "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) MESHVKUMAR P. IT Associate > "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041) RM Robert M. Support Engineer > "The lack of native table editing functionality within the ticket response interface." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501) JPM Jean-Paul M. Unit Manager > "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166) AT Aryan T. Business Development > "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290) FM Francesco M. CEO > "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) PD Praveen D. Customer Support Manager > "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714) VR Verified Reviewer Article assistant > "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) LD Lukáš D. CEO > "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) SG Shivbhadrasinh G. Co-Founder > "During big sale events when ticket volume spikes, we've noticed some slight delays in loading." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) VR Vishal R. Customer Support Executive > "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944) FM Francesco M. CEO > "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) VR Verified Reviewer Article assistant > "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) TT Titus T. Administrative Manager > "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) Cole W. Director, Digital Marketing > "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) FM Francesco M. CEO > "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) VR Verified Reviewer Senior Voice Implementation > "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050) VR Verified Reviewer Account Executive > "One thing I did not like much is that in the beginning it was a little difficult to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) SG Shivbhadrasinh G. Co-Founder > "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) VR Verified Reviewer Article assistant > "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) KC Kathy C. Associate Director IT > "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) AS Ankit S. Software Engineer > "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690) MS Marina S. Customer Support Agent > "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) RP Ram P. Senior Customer Support Engineer > "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) MNN Mohammed Nakash N. Director > "Just spoken to one of the customer representative \[sensitive content hidden\] who was very..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6323237) Bill O. President > "To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail..." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___6758950) HD Hanna D. estimator > "they set up one-on-one calls to help you understand the platform, and will answer every question..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___5031762) Sachin K. manager > "Feels like not genuine company" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___7100254) SA Shamsul A. Director > "I just started Acefone but the customer support by \[sensitive content hidden\] and his technical..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6271266) Bill O. President > "Do yourself a favor and avoid this company at all costs." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___6758950) Cody R. Regional Vice President > "The calls, when connected, connected perfectly with high quality sound" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4968740) IC Ian C. Company Director > "That the call quality wasn't so good but found out this was because we were using the wrong..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6261673) NS Nancy S. Marketing Director > "I really enjoy my experience with Acefone as it was seamless from start to finish in record time..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6130909) DB DONATAS B. Manager > "Sometimes is hard to receive call back from proper department." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6180523) Nihal S. Senior Sales Engineer > "I like the team and the quality of sound, aman and Nishant have been very helpfull." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6085430) Cody R. Regional Vice President > "They make promises they cannot deliver on, and it's always someone else's fault within the..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4968740) AMB Ana-Maria B. CEO > "It has been great connecting with the Acefone team." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6149360) MW Mike W. CEO > "Not really, not yet proficient to identify any issues." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4899676) MN Marilu N. Manager > "I like all the services I need for my business" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4966742) Neil E. Director of Business Development > "I was getting so frustrated trying to find a company that would take the time to understand our..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3580868) AP Anthony P. CTO > "Customer service fantastic always solves issues promptly." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6095546) RB Rida B. Managing director > "I didn't like the user interface colour of the platform" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4037657) IC Ian C. Company Director > "How helpful the support was in setting up the system" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6261673) SB Stefan B. Owner > "As a novice VOIP user, I was struggling to understand the tech jargon used." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3958530) HD Hanna D. estimator > "great accessibility, easy to use, and they are very thorough in the set-up process." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___5031762) ER Eric R. Director of Business Development > "This is an issue for all numbers in my contact list that did not have country codes added." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3040328) Neil E. Director of Business Development > "Still, it was very refreshing to know that I was being taken care of, and that my client service..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3580868) SB Scott B. Managing Director > "We have constant problems with the service - we repeatedly cannot recieve incoming calls." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) PE Patience E. Business Manager > "HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE,..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3147235) JM Joe M. Director > "The software does not allow copying and pasting of numbers." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3462828) NS Nancy S. Marketing Director > "I enjoyed working with \[sensitive content hidden\] my sales representative." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6130909) ER Eric R. Director of Business Development > "Calls not connecting - This still doesnt connect for 5-10 calls per day" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3040328) MC Michael C. Engineer > "Easy to get started, helpful support staff" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4842996) SB Scott B. Managing Director > "We have constant problems with and spend more time n the phone to support than we do speaking..." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) DB DONATAS B. Manager > "Price is good comparing with other." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6180523) VR Verified Reviewer Owner > "Impossible to cancel." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3764238) PE Praise E. OPERATIONS MANAGER > "Acefone provides the widest combination of features for one great price." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4732629) LG Lucy G. Finance & Admin > "The portal is a little clunky and sometimes features are not in the most obvious place" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3401368) DF Duncan F. Director > "Acefone services have been great and pricing is also really competitive." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4721073) IA Israr A. director > "so far no cons found in their system recommend their services" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3639614) JS Jatinderpal S. Manager Info Systems > "Cost effective solution that is easy to setup and is feature rich" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3582601) PF Phillip F. Company Director > "sometimes the recordings are a little laggy and not clear." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___2711339) AB Amber B. Office Manager > "Quick response time from team with queries, easy to set up" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3865479) SB Scott B. Managing Director > "Biggest mistake we ever made as a business was going with this company." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) JS Jatinderpal S. Manager Info Systems > "Acefone has been super easy to setup and is feature rich." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3582601) KS Kenneth S. President > "Haven't found any yet problems or anything negative." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3509249) JH Jack H. Infrastructure Technician > "Integrating the software with Zoho looks to work seamlessly once configured" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3308350) GR Gordon R. Director > "Perhaps my expectations are too low." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___2845730) [View Reviews](https://www.capterra.com/p/264770/Acefone/reviews/) ## User interface [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) 4.68 (1,781) [Acefone](https://www.capterra.com/p/264770/Acefone/) 4.60 (135) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important LiveAgent Top features 36/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Acefone 32/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/264770/Acefone/#features) ### Recognition LiveAgent is recognized as a top-rated tool in 4 Capterra Shortlist reports Acefone Best Value VoIPSoftware (2023)  Best Value VoIPSoftware (2022)  ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Acefone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By QualityUnit - Located in United States - Founded in 2004 Acefone - By Acefone - Located in United Kingdom - Founded in 2019 ## 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