# Compare LiveAgent vs Zenvia Customer Cloud 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveAgent and Zenvia Customer Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102188-265368/LiveAgent-vs-Zenvia-Conversion

---

# LiveAgent vs Zenvia Customer Cloud Features and Cost Comparison

Last updated April 21st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveAgentZenvia Customer Cloud2/4 selected

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,757 reviews](#user-reviews)

Positive

1,704

Neutral

46

Negative

7

[## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [359 reviews](#user-reviews)

Positive

277

Neutral

52

Negative

30

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## Send this comparison chart to my inbox

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,844 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

SMS Messaging

NA

Email Management

4.5

Social Media Integration

4.3

Customer Database

4.4

Chat/Messaging

4.8

57%Fit

Missing features

Feature ratings

SMS Messaging

3.3

Email Management

NA

Social Media Integration

3.8

Customer Database

NA

Chat/Messaging

4.1

User satisfaction

User satisfaction

4.7

User reviews[1,757](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.1

User reviews[359](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Ease of use

4.2

Functionality

3.8

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

Best for

Empresas de todos os portes que buscam vender mais e atender melhor, engajando clientes por meio de canais como WhatsApp e uso de chatbots.

## User reviews

Pros & cons

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

AF

Alex F.

President

> "It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7030887)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

SU

Stephane U.

Accounting IT Consultant

> "The system’s ability to centralize emails, chats, and tickets from multiple channels is a real advantage for support and consulting teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6854066)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

AS

Ahmed S.

Project Engineer

> "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KM

Khawaja M.

HSE Advisor and Liftinng Appointed Person

> "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

SK

Sonu K.

Business Development Manager

> "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

AV

Aman V.

Product Manager

> "It helps us to frequently connect with our clients and help us more to grow our business."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

MtN

Markéta N.

Customer Care Manager

> "Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

BS

Beatricia S.

Sales Specialist

> "My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

NG

Nathan G.

Company Owner

> "We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

RO

Raymond O.

Credit Officer

> "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

Brittni Harpole C.

Customer Service Representative

> "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6720352)

CH

Chen H.

Designer

> "The user interface is not friendly, and I wouldn't say I like the style."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548)

VR

Verified Reviewer

Administrative tech

> "Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs ."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7001087)

CM

Clement M.

Digital Marketing Specialist

> "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994907)

KL

Kinga L.

Sales Manager

> "Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SR

Sekar R.

Information Technology Manager

> "When having unstable internet connectivity,making live phone calls can be a challenge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4998887)

OK

Omer K.

Customer Service Representative

> "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6382841)

David T.

Regional Sales Manager

> "Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4983116)

MtN

Markéta N.

Customer Care Manager

> "LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929)

AB

Ahmad B.

Opreations

> "Sometimes we have found technical glitches in fetching email from our external email server"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5000316)

MM

Marvine M.

Store Assistant

> "Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6561898)

KW

Karl W.

Relationship Manager

> "It has long chat queues during peak hours which is a bit frustrating for our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4939086)

BL

Ben L.

CTO

> "As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6761270)

JB

Jyoti B.

sales Executive

> "To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4868489)

VR

Verified Reviewer

Articled Assistant

> "Since all our communication is in one place our team can reply faster and work better."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7129407)

AH

Arianna H.

Director of Brand Experience

> "Unavailability of offline access is the only flaw subjected to LiveAgent."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4996963)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

JM

Jorge M.

Operations Associate

> "Creating new contacts or beginning conversations with new customers is critical to good service."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423)

JM

Jorge M.

Operations Associate

> "It has little to no data on conversations, badges or labels are extremely hard to manage."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423)

IL

Ivan L.

Marketing Manager

> "It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533)

Mahmoud A.

PROJECT MANAGER

> "I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3506572)

VR

Verified Reviewer

Software Engineer

> "Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982)

VR

Verified Reviewer

Analytics and Operations

> "As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2475855)

CB

Cesar B.

IoT Expert

> "sirena allows us to serve our clients via whatsapp with 3 agents simultaneously at a very reasonable cost for our small business."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199449)

AI

Alonso I.

Ingeniero Industrial

> "Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2786642)

VR

Verified Reviewer

CEO

> "It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204995)

AA

Alfredo A.

Marketing manager

> "I don't like the change in the reports área the marketing report don't show You the sellings of another monts working on the same..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199369)

GD

Gama D.

Coordinator

> "When the client needs immediate help, just enter his WhatsApp application and send us a message and we can answer him and solve..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219)

FC

Facundo C.

CEO

> "Several issues happened in the few months we have with the software, several outages, slow downs, some issues with some services,..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392333)

VR

Verified Reviewer

Software Engineer

> "The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982)

VP

Volker P.

CEO

> "For the use that we would give it, the price is not sustainable."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2873956)

MM

Manuel M.

CEO

> "Sirena has helped us improved our customer service, we can transfer conversations through our team very rapidly, now our customer..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199225)

AD

Angel D.

Product Manager

> "Improving their customer support on integrations, they take too long to respond, they are short in personnel."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

NP

Natucha P.

CUSTOMER SUCCESS

> "It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2651447)

AL

Angel L.

Fundador

> "I didn´t like the login process, It doesn´t accept my normal password, Even when I try to change it."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2712427)

JG

Josefina G.

Proyect Manager

> "Its been a good year, Sirena help us to organize our customer relationship comunication"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3052011)

GN

Giovanna N.

CEO

> "It’s too slow and i had experienced two falls from the system in one month... When a client talks to us i receive in the app that..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392642)

DS

Daniel S.

MANAGER SALES ONLINE

> "We got it more clients and better the costumer flow."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2921701)

JL

Jorge L.

COO

> "The customer support in many times do not have a solution or an estimation of when the problems would be solved."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392829)

MT

Marcelo T.

Operations Director

> "Great for little companies, with few customers and few employees."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752)

CR

Catalina R.

Marketing Manager

> "What I liked the least is the part of editing contacts and importing old databases."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2192066)

MR

Maria R.

Key account Excecutive

> "It is simple and basic to use, essay to use and comfortable at momment to respond a client."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3059452)

DL

DIEGO L.

ASISTENTE DE BI

> "THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2611518)

IL

Ivan L.

Marketing Manager

> "Highly recommended if you are looking to formalize communication through WhatsApp!"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533)

José Luis R.

Ceo

> "sometimes technical problems occur causing delay in the delivery of information"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212716)

AD

Angel D.

Product Manager

> "The panel admin has wide range of features that makes really easy to do analytics on customer communications."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

DC

Diego C.

Manager

> "It lacks a funnel view of the customers"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2169770)

CH

Chris H.

Admin

> "We have increased our capacity to handle customer questions easily and in a channel that our customers like."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2200734)

LP

Leo P.

Director

> "sometimes problems with data integration, like all other systems"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2169532)

MT

Marcelo T.

Operations Director

> "Interface, facility to use, interactive, very sample."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752)

JF

Jeronimo F.

Marketing Assistant

> "Sometimes the app took almost 1 day to send my messages!"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203208)

AD

Angel D.

Product Manager

> "They offer the possibility to interact with end users via API."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

NR

Nicolas R.

Director

> "Not much features for a call center operation"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2141111)

MM

Mayte M.

Marketing manager

> "The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204878)

JMC

Juan Martin C.

business developer

> "fails in some integrations."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203215)

LY

Laura Y.

Marketing Manager

> "We work faster, easier and more organized, it makes the reports more efficient and easy for users to understand."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2226898)

LP

Luis P.

CEO

> "Advertised CRM features were practically non existent."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2574815)

VR

Verified Reviewer

Ops

> "Very proactive development and support team, training is offered when required, and constantly improving the product"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2141006)

AI

Ademilson I.

Coordenador

> "Problems in the testing phase that were not resolved by the support team"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2554929)

GG

Graciela G.

Comunnity Mannager

> "It has given us a great help in reordering our client portfolio."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2141764)

BF

Bernardo F.

Gerente de Marketing

> "I'm having huge issues with its attendance."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032)

CI

Cristhian I.

JEFE DE SUCURSAL

> "IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212402)

BF

Bernardo F.

Gerente de Marketing

> "Why is it so hard to be helped in this?"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032)

GD

Gama D.

Coordinator

> "The simple fact of having contact with the client immediately and easily is what I like the most."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219)

MR

Murillo R.

Director - Partner

> "Bad experience, high expectations were not achieved"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2470523)

[View Reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

## User interface

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

4.68 (1,757)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

4.09 (359)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

LiveAgent

Top features

30/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

Zenvia Customer Cloud

14/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/265368/Zenvia-Conversion/#features)

### Recognition

No recognitions have been awarded to LiveAgent

No recognitions have been awarded to Zenvia Customer Cloud

### Deployment & support

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zenvia Customer Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

Zenvia Customer Cloud

-   By Zenvia
-   Located in Brazil
-   Founded in 2004

## Popular Comparisons

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

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$0/month

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3.8

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-265368/Slack-vs-Zenvia-Conversion)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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$0/month

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Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$0/month

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$0/month

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Features

4.6

4.2

Ease of Use

4.7

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

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$15/month

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4.3

4.6

Ease of Use

4.5

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[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

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Features

4.3

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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