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Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
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The ease of use is hands down the best part about the software. It also provided everything we needed it to provide plus the price is great.
Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.
The ability to associate outside information makes it very easy to quickly calculate the quality of each customer and how to better serve them with greater efficiency.
Perhaps one of the worst features of LiveAgent is their entire support and technical team is overseas.
Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.
Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.
The software and the company have been great to work with. Their support and the documentation has been good.
Nothing so far, still looking for something to complain about.
The ability to sort emails by when they were received, or if they were received in response to something else is super helpful, I can easily see things in chronological order.
Though this is likely affected by the amount of years I have had this Yahoo Mail account, I also receive a large amount of spam - and Yahoo doesn't filter out some of the most obvious scams.
I like that its free, I like the comfort and reliability of Yahoo mail. I have been with them since before I had children and now my children have their own Yahoo email accounts.
I had a trouble to change how my name seen when receiving emails from me. I created that email box 15 years ago and my nick name is a bit embarrassing for a grown up woman.
Best of all very easy to use and has great features, free for regular box cheap if you want to expand storage space.
I don’t feel that any features are missing or difficult to use.
It was a great experience to be a part of that community, who actually enjoyed Yahoo Mail. Behind its existence, is the loyalty of its users, who still love it.
Spam emails- I think there is no way to stop these.
Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.
David: Hi, my name is David. I'm a student. I give Yahoo Mail five out of five. For more reviews, click down below. I use Yahoo Mail for anything email-wise for work, school. And it's a really helpful app. I like Yahoo Mail for its convenience, as well as all the emails that I get regarding school, it's helped me get numerous jobs. It's also helped me keep updated with bank accounts as well as different apps I have including this one. I would say the one thing that needs to be improved is probably security, as since my time using Yahoo, there's been a lot of data breaches with it, but luckily, nothing crazy important, at least with me has been stolen. But that's the only thing I could think of.
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