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Trusted by over 300 successful agencies, Ecolane is the industry-leading provider of intelligent web-based transit scheduling software for paratransit, NEMT, and microtransit industries.
Suited for organizations that want efficiency in scheduling.
I appreciate the ease of accessibility from any computer or location. The conversion from previous software was quick and the Ecolane Help Desk is a wealth of great information and training tools.
Breaks are terrible, if a driver goes to break late, then timing of trips need to update before the driver departs from his break.
The export functionality is hands down the best part of this product. We have a very demanding reporting system and utilizing the export function and all the data it provides is fantastic.
Lack of Consistency across different reports/tabs.
Support has been very good. Ecolane is continually working on the product to make it better.
A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems.
My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.
It may be in which the broker is utilizing this software, but it seems like a terrible idea to have the attached trip IDs change every time a change to a trip is made.
RideScheduler is cost effective, as previously noted super easy to use, including running reports, and the staff is great.
Sometimes it is difficult to see because it is initially small.
It's easy to train our new drivers, it's easy to enter or edit information. Steve Ewart is quite responsive to requests for changes, fixes, etc., very easy to work with, and very fun and pleasant.
I have been using it since 2005 with insignificant down time. Initially RideScheduler was used for coordinating 1 volunteer driver program and now it is used for 3 separate volunteer driver programs.
The software is excellent for small to medium sized transportation services. It is very user friendly and the reports are a great way to present to decision makers who make decisions on the service.
I'm on the east coast so communication with the west coast can be tricky. It sometimes takes many emails or calls to get a response to questions.
I would highly recommend RideScheduler to any organization wishing to remain competent in the volunteer driver arena. You will love the feedback from your drivers.
Ecolane Evolution
Top FeaturesRideScheduler
Ecolane Evolution
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RideScheduler
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