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Trusted by over 300 successful agencies, Ecolane is the industry-leading provider of intelligent web-based transit scheduling software for paratransit, NEMT, and microtransit industries.
Businesses that have their own fleet of vehicles and need software to help manage their pickups and deliveries.
I appreciate the ease of accessibility from any computer or location. The conversion from previous software was quick and the Ecolane Help Desk is a wealth of great information and training tools.
Breaks are terrible, if a driver goes to break late, then timing of trips need to update before the driver departs from his break.
The export functionality is hands down the best part of this product. We have a very demanding reporting system and utilizing the export function and all the data it provides is fantastic.
Lack of Consistency across different reports/tabs.
Support has been very good. Ecolane is continually working on the product to make it better.
A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems.
My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.
It may be in which the broker is utilizing this software, but it seems like a terrible idea to have the attached trip IDs change every time a change to a trip is made.
The product itself is great and easy to use. The customer service is wonderful, [sensitive content hidden] offered quick and effective help.
He only downside for me really are the odd glitches. Yesterday it kept freezing at the point where the driver had dropped off and so we didn't know how far out he was.
I love being able to see when my shuttle drivers have accepted the ride and where they are located on the map. It makes it easy for me to have an ETA for customer preferring our personal shuttles.
At times drivers find it confusing to see Scheduled trips as Active trips, particularly. Missing feature: next day trips.
The ability to communicate to the shuttle drivers quickly, clearly and efficiently is our favourite feature.
So far we haven't found anything that we are unhappy with.
Ease of use, it is a wonderful tool to keep customers involved and informed.
The maps are very hit and miss. They break alot but can be fixed with a refresh, not a huge issue.
Ecolane Evolution
ShuttleControl
Top FeaturesEcolane Evolution
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