# Compare Spiceworks Cloud Help Desk vs Pulseway 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Spiceworks Cloud Help Desk and Pulseway based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102709-141792/Spiceworks-IT-Help-Desk-vs-Pulseway

---

# Spiceworks Cloud Help Desk vs Pulseway Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Spiceworks Cloud Help DeskPulseway2/4 selected

[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

[## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

Starting Price

$6.00/month

Value-for-Money

4.6

Functionality

4.2

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [584 reviews](#user-reviews)

Positive

520

Neutral

46

Negative

18

[## Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Starting Price

$67.00/month

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

CR

Based on [310 reviews](#user-reviews)

Positive

297

Neutral

10

Negative

3

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## Summary

* * *

Key features rated by users

Features selected based on 4,274 reviews from it management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Patch Management

4.3

Server Monitoring

\--

Security Tools

NA

Real-Time Monitoring

\--

Remote Monitoring & Management

NA

82%Fit

High performer

Feature ratings

Patch Management

4.6

Server Monitoring

4.8

Security Tools

4.4

Real-Time Monitoring

4.7

Remote Monitoring & Management

4.6

User satisfaction

User satisfaction

4.4

User reviews[584](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.6

Customer support

4.2

User satisfaction

4.7

User reviews[310](https://www.capterra.com/p/141792/Pulseway/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$6Per User, Per Month

-   Free version
-   Free trial

Price starts from

$67Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Best for

Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions.

## User reviews

Pros & cons

GM

Gannon M.

IT Infrastructure Engineer

> "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059)

GM

Gannon M.

IT Infrastructure Engineer

> "Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059)

DA

Donna A.

IT Systems Manager

> "I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766)

MU

Mariana U.

HR Recruiter

> "One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7099415)

MUM

Michael Uber M.

IT Specialist

> "The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember,..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749)

JS

John S.

IT System Administrator

> "Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880)

SS

Simon S.

Director of Technology

> "It helps organize my daily support tickets as well as created a hub of issues that need to be attended to."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721)

SS

Simon S.

Director of Technology

> "It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721)

GM

Gannon M.

IT Infrastructure Engineer

> "It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees...."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059)

SM

Steven M.

IT Manager

> "They used the drug dealer's approach... Get us addicted, then jack up the price!"

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688)

JRJ

Jerren Randle J.

Payroll Clerk

> "Our team is able to re-access any closed tickets if research is required."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7085587)

SM

Steven M.

IT Manager

> "Still bitter about the 'Free Forever' initial sales pitch."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688)

DA

Donna A.

IT Systems Manager

> "Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766)

VR

Verified Reviewer

Director of Family Ministries

> "With so much difficultly in getting relevant information out of requests for assistance and making sure that information gets to..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215)

NY

Naz Y.

Technology Integration and Support Specialist

> "Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348)

MT

Marek T.

CEO

> "At times, the platform experienced slowdowns or glitches, which could be frustrating, especially during critical tasks."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4792944)

JB

Jim B.

IT Manager

> "Our users can submit tickets quickly, track progress, and get updates."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457)

VR

Verified Reviewer

Director of Family Ministries

> "Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the inability of the..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215)

JF

Juan F.

CIO

> "My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008664)

VR

Verified Reviewer

Ceo

> "Its free version contains alot of ads which I find annoying sometimes when I'm working."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5033026)

Justin G.

Engineeer

> "Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6652336)

SM

Simon M.

Digital Services Partner

> "Advanced features are limited, as is reporting capability."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5026875)

MN

Madhuri N.

Doctor

> "Spiceworks saved alot time by its unique features."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7053417)

CC

Chris C.

Executive Shareholder

> "Customers do not get regular updates summarising their open tickets and monthly closed tickets."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4174883)

MU

Michelle U.

Software Engineer

> "Now it helps both of us stay on track and fix those little things I never had time to."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415)

AB

Arnissa B.

Director Of Information Technology

> "You don't have an option to put a ticket on hold or a waiting-for-response option. "

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945)

FA

Fabruzio A.

Technician

> "Customers can open and update their tickets via email or via web interface in a fast and easy way."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025)

KN

Keith N.

IT Operations Manager

> "Tickets taking a while to arrive, and network monitoring can be hit and miss"

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3966712)

JF

James F.

Management of Communications and Information Technology

> "Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6571935)

AB

Arnissa B.

Director Of Information Technology

> "You don't have options to view another tech's tickets without looking at all the tickets. "

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945)

DA

Donna A.

IT Systems Manager

> "We have used this system for multiple years now and the ongoing improvements have grown with us."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766)

JB

Jason B.

Network Administrator

> "The gui is a bit outdated and can run a bit sluggish. "

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4373863)

CP

Chad P.

Director of Technology

> "It helps us to be efficient and support our end-users."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421)

AK

Alex K.

IT Support Specialist

> "The user interface looks a little dated, but it doesn't really bother me."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445)

JS

John S.

IT System Administrator

> "Free and easy to use, fits our needs for SMB perfectly!"

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880)

VR

Verified Reviewer

Director of Family Ministries

> "Two features of Spiceworks stand out as the least polished and most frustrating."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215)

MUM

Michael Uber M.

IT Specialist

> "The reporting was instantly available with all the metrics management wanted. "

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749)

SD

Sergio D.

Digital Facilitator

> "There's almost no automation (really basic), and you cannot manage different queues to route tickets to."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2875322)

SA

Sara A.

Engineer

> "Spiceworks Cloud Help Desk is a really good choice if you need to manage tickets and need an efficient system."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6324950)

CM

Clint M.

Desktop Support Analyst

> "I liked it, but my boss didn't like the tracking and reporting end of it"

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3032355)

NY

Naz Y.

Technology Integration and Support Specialist

> "It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348)

JR

Jeffrey R.

VoIP Operations Manager

> "I hate that it is so difficult to be able to get our clients to use the site. "

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3510727)

JB

Jim B.

IT Manager

> "We are a small IT team that supports a few hundred users."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457)

BM

Ben M.

Network & IT Systems Manager

> "Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2367675)

MUM

Michael Uber M.

IT Specialist

> "Finding a tool that works so well for the school for no cost was a huge bonus. "

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749)

LH

Liz H.

Director of Volunteer and Community Engagement

> "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788)

FA

Fabruzio A.

Technician

> "The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon)."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025)

MPR

Merryl Princess R.

Executive Assistant

> "I don't know enough about the back end usage of Spiceworks, but as an employee using it I would say it has limited functions."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#GetApp___2504157)

AG

Alex G.

Systems Engineer

> "It offers a free service which is very usable, and an excellent place for any business to start if they current do not have a..."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4850151)

MR

Matt R.

Support and Operations

> "Sometimes the software feels a little open source and it isn't always easy to navigate certain things."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288)

JB

Jim B.

IT Manager

> "The help desk system is intuitive and efficient."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457)

PLF

Pierre Louis F.

IT manager

> "It is not easy to setup, you have to read a lot of tutorials, also you must have a dedicated email address to setup it."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2694954)

SA

Sara A.

Engineer

> "The interface is quite simple and you will learn fast how to use and manage the tickets."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6324950)

VA

Victor A.

IT Manager

> "Integration with our ERP is an issue we can't seem to solve so we gave up on it."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279)

GM

Gannon M.

IT Infrastructure Engineer

> "Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution."

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059)

VR

Verified Reviewer

Systems Admin

> "Had some trouble tracking tickets"

[See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2418299)

[View Reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

CR

Christopher R.

Sole Proprietor

> "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. "

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072)

DE

Darryl E.

IT Manager CISO

> "The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475996)

TpnF

ŠTěpán F.

Chief Operations Officer

> "It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6525383)

LM

Lerato M.

IT Security

> "Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499645)

RS

Rick S.

Owner

> "The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419731)

BW

Bryan W.

IT Specialist

> "I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319)

DB

Daniel B.

Systems Manager

> "Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033)

ED

Eric D.

Head of IT

> "My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6415372)

MB

Mbuyelo B.

IT Admin

> "Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499648)

BR

Benjamin R.

Director of Operations

> "Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474588)

AB

Adrian B.

IT Specialist

> "I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6498687)

RG

Randy G.

AVP - Systems Adminitrator

> "The website would sometimes encounter performance issues/unresponsiveness."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6813568)

EP

Ernesto P.

it manager

> "It made managing systems remotely so much simpler, especially the real-time monitoring feature, which gave me peace of mind knowing I could..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475928)

VR

Verified Reviewer

Infrastructure Specialist

> "sometimes I have to go to the web interface for things but I know everything can't be on the mobile UI."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6457624)

GR

Giovanni R.

CEO

> "The Service is Awesome, we can Manage easily our customer IT infrastructure, concerning price is affordable and they are ready to find a right..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6430082)

WB

Will B.

Technical Engineer

> "The mobile app is lacking in some features like remote access into computers."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6454526)

BL

Byron L.

Software Developer

> "I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7037938)

BP

Brett P.

Network Admin

> "The mobile app, while useful, occasionally crashes, which can be frustrating."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663)

EH

Egil H.

IT manager

> "I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is also..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508469)

AJ

Alexander J.

Head of Technology

> "Third-party services were not as slick to setup as the initial Pulseway instance."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499750)

LV

Lachezar V.

Fullstack Developer

> "Great allround solution for monitoring, patch management and system administration for users and servers."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509545)

TS

Troy S.

VP IT

> "I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136)

MR

Mathieu R.

Programmeur Jouabilité

> "The real-time insight into workloads was a big advantage."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7052461)

JH

Jacob H.

System and Network Administrator

> "MacOS support for example was broken for us for about a month after a Pulseway update."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417462)

MA

MOHAMAD A.

Senior System Administrator

> "The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445208)

BW

Bryan W.

IT Specialist

> "It feels incomplete and can be tricky finding information on a certain feature."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319)

TE

Thomas E.

IT Technician

> "It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6473703)

DB

Daniel B.

Systems Manager

> "One specific issue is with multi-screen support."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033)

RB

Raffaele B.

Developer Manager

> "My experience with the product is definitely positive and it has allowed me to centralize and automate all the updates and configurations of..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6494938)

BO

Boyd O.

Boyd's PCS - Owner

> "I locked my account out once and it took a few days to regain full access."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6510162)

BP

Brett P.

Network Admin

> "The mobile app is particularly impressive, allowing me to monitor and control systems on the go."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663)

ZJ

Zoran J.

System Engineer

> "Workflows are not fully developed and have room for improvement"

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455558)

AE

Armand E.

IT Support Technician

> "Having a centralized RMM tool to manage my user endpoints and servers makes doing my job much easier."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6472322)

RR

Richard R.

Support Engineer

> "You have less posibilities then a solution like Datto and support is not always as good as it should be."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973)

HB

Helen B.

Data Manager and Software Developer

> "Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509525)

FR

Frank R.

Director of IS, CTO

> "The PSA is not as feature rich as some other offerings in the space."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6442281)

RR

Richard R.

Support Engineer

> "For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973)

KJ

KJ J.

Owner

> "Endpoint protection is not integrated."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445222)

AM

Andrew M.

Director

> "The ease of remote management and monitoring of our systems in one place is an invaluable time saver for a small team."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6463265)

DD

Destry D.

Engineer

> "Only downfall is that I am the only system administrator, and it is only a minor portion of my"

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6444755)

CR

Christopher R.

Sole Proprietor

> "James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072)

DB

Daniel B.

Systems Manager

> "This setup is awkward and hampers productivity."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033)

AG

Anthony G.

CEO

> "Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837)

JV

J V.

IT Manager

> "Because of a communication error the wrong license got renewed."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6461442)

JS

Jubaire S.

CTO

> "The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419921)

OB

Owain B.

IT Service Desk Manager

> "PSA is a bit to basic for our needs."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500166)

AO

Aaron O.

Infra Service Delivery Manager

> "Its mobile app and desktop interface are intuitive and user-friendly, making it easy to monitor and manage devices on the go."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6452030)

TT

Trenton T.

Owner

> "The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___3273790)

RM

Raul M.

IT Manager

> "I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474967)

JH

James H.

CEO

> "Sales channel needs improving as chat doesnt seem to get answered upon initial enquiry, but persevere as the product is worth that small pain..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2933345)

RM

Rob M.

Technical Director

> "It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___4955561)

CP

Colter P.

IT Manager

> "You can't sort or manage files, you can't type a directory path, you can't send directories."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971)

AG

Anthony G.

CEO

> "Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837)

VR

Verified Reviewer

Managing Director

> "Promised functionality never came, regular downtime and outages, poor performance."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2202346)

BP

Brett P.

Network Admin

> "Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663)

CP

Colter P.

IT Manager

> "The file transfer for remote control sessions is horrible. "

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971)

JN

James N.

IT Manager

> "RMM is a great product with everything IT management needed from assets management to remote sessions."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455206)

CP

Colter P.

IT Manager

> "The remote control program organization is weird. "

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971)

[View Reviews](https://www.capterra.com/p/141792/Pulseway/reviews/)

## User interface

[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

4.35 (584)

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)

4.68 (310)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Spiceworks Cloud Help Desk

22/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#features)

Pulseway

Top features

33/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/141792/Pulseway/#features)

### Recognition

Spiceworks Cloud Help Desk is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Help DeskSoftware (2026) 

Pulseway is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Spiceworks Cloud Help Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Pulseway

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Spiceworks Cloud Help Desk

-   By Ziff Davis
-   Located in Ireland
-   Founded in

Pulseway

-   By MMSOFT Design
-   Located in Ireland
-   Founded in 2011

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4.2

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4.3

Ease of Use

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[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

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$67/month

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Contact vendor for pricing

4.5

Features

4.6

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/141792-181954/Pulseway-vs-Iru)

[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

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$6/month

Price

$19/month

4.2

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/102709-124981/Spiceworks-IT-Help-Desk-vs-Freshdesk)

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

vs

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$67/month

Price

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4.5

Features

4.7

4.7

Ease of Use

4.8

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[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

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Price

$15/month

4.2

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-102709/LiveAgent-vs-Spiceworks-IT-Help-Desk)

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

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4.5

Features

4.3

4.7

Ease of Use

4.6

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[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

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4.3

4.3

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4.7

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4.5

4.3

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