# Compare Spiceworks Cloud Help Desk vs PingPlotter 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Spiceworks Cloud Help Desk and PingPlotter based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102709-143523/Spiceworks-IT-Help-Desk-vs-PingPlotter --- # Spiceworks Cloud Help Desk vs PingPlotter Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Spiceworks Cloud Help DeskPingPlotter2/4 selected [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.7 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Starting Price $6.00/month Value-for-Money 4.6 Functionality 4.2 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [584 reviews](#user-reviews) Positive 520 Neutral 46 Negative 18 [## PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.7 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) Starting Price $6.99/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment JS Based on [176 reviews](#user-reviews) Positive 173 Neutral 3 Negative 0 ## Not a match? 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There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. Best for PingPlotter is used by network administrators, IT professionals, contact centers, legal IT departments, credit unions, VoIP service providers, and home users. ## User reviews Pros & cons GM Gannon M. IT Infrastructure Engineer > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) GM Gannon M. IT Infrastructure Engineer > "Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) GM Gannon M. IT Infrastructure Engineer > "It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees...." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) MU Mariana U. HR Recruiter > "One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7099415) DA Donna A. IT Systems Manager > "I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) JS John S. IT System Administrator > "Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) MUM Michael Uber M. IT Specialist > "The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember,..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) SS Simon S. Director of Technology > "It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) JB Jim B. IT Manager > "Our users can submit tickets quickly, track progress, and get updates." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SM Steven M. IT Manager > "They used the drug dealer's approach... Get us addicted, then jack up the price!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) SS Simon S. Director of Technology > "It helps organize my daily support tickets as well as created a hub of issues that need to be attended to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) SM Steven M. IT Manager > "Still bitter about the 'Free Forever' initial sales pitch." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JRJ Jerren Randle J. Payroll Clerk > "Our team is able to re-access any closed tickets if research is required." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7085587) VR Verified Reviewer Director of Family Ministries > "With so much difficultly in getting relevant information out of requests for assistance and making sure that information gets to..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) DA Donna A. IT Systems Manager > "Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) MT Marek T. CEO > "At times, the platform experienced slowdowns or glitches, which could be frustrating, especially during critical tasks." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4792944) NY Naz Y. Technology Integration and Support Specialist > "Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) VR Verified Reviewer Director of Family Ministries > "Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the inability of..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JF Juan F. CIO > "My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008664) VR Verified Reviewer Ceo > "Its free version contains alot of ads which I find annoying sometimes when I'm working." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5033026) MU Michelle U. Software Engineer > "Now it helps both of us stay on track and fix those little things I never had time to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) SM Simon M. Digital Services Partner > "Advanced features are limited, as is reporting capability." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5026875) CP Chad P. Director of Technology > "It helps us to be efficient and support our end-users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) CC Chris C. Executive Shareholder > "Customers do not get regular updates summarising their open tickets and monthly closed tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4174883) Justin G. Engineeer > "Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6652336) AB Arnissa B. Director Of Information Technology > "You don't have an option to put a ticket on hold or a waiting-for-response option. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) JB Jim B. IT Manager > "We are a small IT team that supports a few hundred users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) KN Keith N. IT Operations Manager > "Tickets taking a while to arrive, and network monitoring can be hit and miss" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3966712) MN Madhuri N. Doctor > "Spiceworks saved alot time by its unique features." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7053417) AB Arnissa B. Director Of Information Technology > "You don't have options to view another tech's tickets without looking at all the tickets. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) FA Fabruzio A. Technician > "Customers can open and update their tickets via email or via web interface in a fast and easy way." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) JB Jason B. Network Administrator > "The gui is a bit outdated and can run a bit sluggish. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4373863) JB Jim B. IT Manager > "The help desk system is intuitive and efficient." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) JF James F. Management of Communications and Information Technology > "Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6571935) JR Jeffrey R. VoIP Operations Manager > "I hate that it is so difficult to be able to get our clients to use the site. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3510727) GM Gannon M. IT Infrastructure Engineer > "Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) VR Verified Reviewer Director of Family Ministries > "Two features of Spiceworks stand out as the least polished and most frustrating." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) DA Donna A. IT Systems Manager > "We have used this system for multiple years now and the ongoing improvements have grown with us." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) SD Sergio D. Digital Facilitator > "There's almost no automation (really basic), and you cannot manage different queues to route tickets to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2875322) JS John S. IT System Administrator > "Free and easy to use, fits our needs for SMB perfectly!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) CM Clint M. Desktop Support Analyst > "I liked it, but my boss didn't like the tracking and reporting end of it" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3032355) MUM Michael Uber M. IT Specialist > "The reporting was instantly available with all the metrics management wanted. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) BM Ben M. Network & IT Systems Manager > "Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2367675) SA Sara A. Engineer > "Spiceworks Cloud Help Desk is a really good choice if you need to manage tickets and need an efficient system." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6324950) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) NY Naz Y. Technology Integration and Support Specialist > "It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) MPR Merryl Princess R. Executive Assistant > "I don't know enough about the back end usage of Spiceworks, but as an employee using it I would say it has limited functions." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#GetApp___2504157) MU Michelle U. Software Engineer > "We are a very small "shop"...we just added our second developer." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) MUM Michael Uber M. IT Specialist > "Finding a tool that works so well for the school for no cost was a huge bonus. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) PLF Pierre Louis F. IT manager > "It is not easy to setup, you have to read a lot of tutorials, also you must have a dedicated email address to setup it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2694954) FA Fabruzio A. Technician > "The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon)." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) AG Alex G. Systems Engineer > "It offers a free service which is very usable, and an excellent place for any business to start if they current do not have a..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4850151) Steven C. IT Support Technician > "Reporting is not as robust as some other applications. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2161493) SA Sara A. Engineer > "The interface is quite simple and you will learn fast how to use and manage the tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6324950) VR Verified Reviewer Systems Admin > "Had some trouble tracking tickets" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2418299) [View Reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) JS Jason S. Public Safety IT Specialist > "I loved the fact that I could as many deices that I wanted for a continuous PING." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___6784298) JS Jason S. Public Safety IT Specialist > "I have not found a way to create any graphs for each device and export them." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___6784298) VR Verified Reviewer Operations Manager > "Customer support from PingPlotter has never been an issue and I would say that as far as security and value for..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___7016572) NS Nadine S. None > "Sometimes reported incorrect packet loss on internal functioning network devices" [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___6134329) SL Sven L. IT Engeneer > "We think about buying this great tool to help us daily to see quick in which segment might be a network problem and..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4851821) JB Jonathan B. Content Creator > "I've been having an extremely bizarre ping issue ever since signing up with Cox." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___3515926) CM Carlos M. analyst > "pingplotter is a great tools to troubleshooting network problems, the live event that happen in the network we so..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___3515756) JB Jonathan B. Content Creator > "Any issues are probably me not knowing what certain features do" [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___3515926) JA Joe A. Executive Director > "PingPlotter Professional makes it extremely easy to test, observe, and track performance for a large number of..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4385071) AF Alfonzo F. Network Manager > "Sometimes the service stops running." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___3324029) LG Luis G. IT Specialist > "We like the ability to monitor the network, see the jittering and drop packages." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4633273) MG Martin G. Pastor > "They even got me to upgrade, which didn't help. When I downloaded pingplotter I was able to see in real-time what..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___2178737) JMR Jean Marc R. RSI > "Monitoring the first 30 IP addresses at once is very practicalPingplotter provides great ease of use for monitoring..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4682846) ZK Zandre K. Tier 2 Network Support Engineer > "Graph designs are a bit ugly to look at and sometimes agents do not want to share this with customers." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___2632790) LG Luis G. IT Specialist > "We love the feature that you can see the traffic graphs and troubleshoot package drops." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4633273) VR Verified Reviewer Electrical Engineer > "Not easy to use." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___2941885) FG Frithjof G. private > "I really recommend this tool for cascaded network hierarchies. With it's time stamp on the plot, it's easy to..." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4425862) PW Paul W. Owner > "Speeds are up, reliability is up, and problems are down." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___2382147) DD Dave D. Systems Adminitsrator > "The network analysis and graph with logging is huge for us." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4353729) Erick Christian R. CTO > "I don't like that the trial were only 14 days." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___2169923) JA Joe A. Executive Director > "PingPlotter has provided great insights into the performance of my network. " [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___4385071) AP ARUN P. Chief Technical Officer > "Very difficult for me to comment here." [See full review](https://www.capterra.com/p/143523/PingPlotter/#Capterra___2777974) [View Reviews](https://www.capterra.com/p/143523/PingPlotter/reviews/) ## User interface [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) 4.35 (584) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/) 4.72 (176) ### Features Spiceworks Cloud Help Desk Top features 22/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Escalation - Anti Virus - API - Bandwidth Monitoring - Bug/Issue Capture - Change Management - Compliance Management - Configurable Workflow - Configuration Management - Connectivity Management - Customizable Dashboard - Customizable Reports - Data Visualization - Diagnostic Tools - Email Alerts - Event Logs - Generative AI - Incident Mapping - Intrusion Detection System - Intrusion Prevention System - Issue Auditing - Mobile Alerts - Mobile Network Troubleshooting - Monitoring - Network Analysis - Network Monitoring - Patch Management - Performance Management - Performance Metrics - Predictive Analytics - Process/Workflow Automation - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Reporting & Statistics - Server Monitoring - Service Level Agreement (SLA) Management - SSL Security - Uptime Reporting - Web Traffic Reporting [See all features](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#features) PingPlotter 20/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Escalation - Anti Virus - API - Bandwidth Monitoring - Bug/Issue Capture - Change Management - Compliance Management - Configurable Workflow - Configuration Management - Connectivity Management - Customizable Dashboard - Customizable Reports - Data Visualization - Diagnostic Tools - Email Alerts - Event Logs - Generative AI - Incident Mapping - Intrusion Detection System - Intrusion Prevention System - Issue Auditing - Mobile Alerts - Mobile Network Troubleshooting - Monitoring - Network Analysis - Network Monitoring - Patch Management - Performance Management - Performance Metrics - Predictive Analytics - Process/Workflow Automation - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Reporting & Statistics - Server Monitoring - Service Level Agreement (SLA) Management - SSL Security - Uptime Reporting - Web Traffic Reporting [See all features](https://www.capterra.com/p/143523/PingPlotter/#features) ### Recognition No recognitions have been awarded to Spiceworks Cloud Help Desk No recognitions have been awarded to PingPlotter ### Deployment & support Spiceworks Cloud Help Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PingPlotter Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Spiceworks Cloud Help Desk - By Ziff Davis - Located in Ireland - Founded in PingPlotter - By Pingman Tools - Located in United States - Founded in 1998 ## Popular Comparisons [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $6/month Price $39/month 4.2 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102709-164283/Spiceworks-IT-Help-Desk-vs-Zendesk) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.72 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) vs [ManageEngine OpUtils](https://www.capterra.com/p/172325/ManageEngine-OpUtils/)[4.43 (129)](https://www.capterra.com/p/172325/ManageEngine-OpUtils/reviews/) $6.99/month Price $138/year 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/143523-172325/PingPlotter-vs-ManageEngine-OpUtils) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $6/month Price $25/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/102709-202528/Spiceworks-IT-Help-Desk-vs-Milvus) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.72 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.53 (255)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $6.99/month Price $95/year 4.6 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/143523-251336/PingPlotter-vs-ManageEngine-OpManager) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-124981/Spiceworks-IT-Help-Desk-vs-Freshdesk) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.72 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) vs [Domotz](https://www.capterra.com/p/149665/Domotz-PRO/)[4.86 (125)](https://www.capterra.com/p/149665/Domotz-PRO/reviews/) $6.99/month Price $1.5/month 4.6 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/143523-149665/PingPlotter-vs-Domotz-PRO) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $6/month Price $15/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-102709/LiveAgent-vs-Spiceworks-IT-Help-Desk) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.72 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) vs [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[4.56 (357)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) $6.99/month Price $15/month 4.6 Features 4.5 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135453-143523/Datadog-Cloud-Monitoring-vs-PingPlotter) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $6/month Price $29/month 4.2 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102709-132997/Spiceworks-IT-Help-Desk-vs-Freshservice) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.72 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) vs [Pandora FMS](https://www.capterra.com/p/151020/Pandora-FMS/)[4.54 (125)](https://www.capterra.com/p/151020/Pandora-FMS/reviews/) $6.99/month Price €1530/year 4.6 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/143523-151020/PingPlotter-vs-Pandora-FMS) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) $6/month Price Contact vendor for pricing 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-107225/Spiceworks-IT-Help-Desk-vs-SysAid) [PingPlotter](https://www.capterra.com/p/143523/PingPlotter/)[4.72 (176)](https://www.capterra.com/p/143523/PingPlotter/reviews/) vs [ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[4.52 (280)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) $6.99/month Price $238/year 4.6 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/143523-172274/PingPlotter-vs-Network-Configuration-Manager)