# Compare Spiceworks Cloud Help Desk vs BOSSDesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BOSSDesk and Spiceworks Cloud Help Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102709-144825/Spiceworks-IT-Help-Desk-vs-BOSS-Solutions --- # BOSSDesk vs Spiceworks Cloud Help Desk Features and Cost Comparison Last updated April 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BOSSDeskSpiceworks Cloud Help Desk2/4 selected [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting Price $29.00/month Value-for-Money 4.7 Functionality 4.4 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment CN Based on [139 reviews](#user-reviews) Positive 137 Neutral 2 Negative 0 [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Starting Price $6.00/month Value-for-Money 4.6 Functionality 4.2 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [584 reviews](#user-reviews) Positive 520 Neutral 46 Negative 18 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,217 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.6 Third-Party Integrations 4.3 Customizable Fields 5.0 Performance Metrics \-- \--%Fit Missing features Feature ratings Ticket Management 4.4 Real-Time Notifications NA Third-Party Integrations NA Customizable Fields NA Performance Metrics 4.5 User satisfaction User satisfaction 4.6 User reviews[139](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.7 Customer support 4.8 User satisfaction 4.4 User reviews[584](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.6 Customer support 4.2 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from $6Per User, Per Month - Free version - Free trial Best for Best for BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management . Best for IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## User reviews Pros & cons CN Chrys N. System Admin > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) CN Chrys N. System Admin > "Interface feels dated and advanced features take time to fully configure and reporting is limited ok" [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) CN Chrys N. System Admin > "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) AD Annette D. Service Desk Administrator > "I didn't stay longer enough to use the upgrade of this software." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472) HT Hayden T. Director of Information Security > "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725) WP Will P. CSS II > "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887) DC David C. Information Systems Manager > "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412) GK Ganesh K. Project Manager > "Support provided by the vendor is not up to the mark and requires improvement." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602) GB Gibril B. IT Help Desk > "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477) JG Joedy G. Client Support Analyst > "There really is not anything I can think of I would point out as being a negative" [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522) GB Gibril B. IT Help Desk > "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477) GK Ganesh K. Project Manager > "Moreover certain features are missing/needs improvement." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602) CR Chris R. Service Desk Manager > "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184) JP Joshua P. Help Desk Supervisor > "The support engineer had no way to recover this either." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566) CN Chrys N. System Admin > "The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) DD Dhanashree D. Technical Engineer > "The refresh problem is there." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766) [View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) GM Gannon M. IT Infrastructure Engineer > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) GM Gannon M. IT Infrastructure Engineer > "Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) DA Donna A. IT Systems Manager > "I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) MU Mariana U. HR Recruiter > "One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7099415) MUM Michael Uber M. IT Specialist > "The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember,..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JS John S. IT System Administrator > "Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) SS Simon S. Director of Technology > "It helps organize my daily support tickets as well as created a hub of issues that need to be attended to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) SS Simon S. Director of Technology > "It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) GM Gannon M. IT Infrastructure Engineer > "It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees...." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) SM Steven M. IT Manager > "They used the drug dealer's approach... Get us addicted, then jack up the price!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JRJ Jerren Randle J. Payroll Clerk > "Our team is able to re-access any closed tickets if research is required." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7085587) SM Steven M. IT Manager > "Still bitter about the 'Free Forever' initial sales pitch." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) DA Donna A. IT Systems Manager > "Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) VR Verified Reviewer Director of Family Ministries > "With so much difficultly in getting relevant information out of requests for assistance and making sure that information gets to..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) NY Naz Y. Technology Integration and Support Specialist > "Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) MT Marek T. CEO > "At times, the platform experienced slowdowns or glitches, which could be frustrating, especially during critical tasks." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4792944) JB Jim B. IT Manager > "Our users can submit tickets quickly, track progress, and get updates." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) VR Verified Reviewer Director of Family Ministries > "Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the inability of the..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JF Juan F. CIO > "My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008664) VR Verified Reviewer Ceo > "Its free version contains alot of ads which I find annoying sometimes when I'm working." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5033026) Justin G. Engineeer > "Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6652336) SM Simon M. Digital Services Partner > "Advanced features are limited, as is reporting capability." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5026875) MN Madhuri N. Doctor > "Spiceworks saved alot time by its unique features." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7053417) CC Chris C. Executive Shareholder > "Customers do not get regular updates summarising their open tickets and monthly closed tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4174883) MU Michelle U. Software Engineer > "Now it helps both of us stay on track and fix those little things I never had time to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) AB Arnissa B. Director Of Information Technology > "You don't have an option to put a ticket on hold or a waiting-for-response option. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) FA Fabruzio A. Technician > "Customers can open and update their tickets via email or via web interface in a fast and easy way." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) KN Keith N. IT Operations Manager > "Tickets taking a while to arrive, and network monitoring can be hit and miss" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3966712) JF James F. Management of Communications and Information Technology > "Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6571935) AB Arnissa B. Director Of Information Technology > "You don't have options to view another tech's tickets without looking at all the tickets. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) DA Donna A. IT Systems Manager > "We have used this system for multiple years now and the ongoing improvements have grown with us." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) JB Jason B. Network Administrator > "The gui is a bit outdated and can run a bit sluggish. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4373863) CP Chad P. Director of Technology > "It helps us to be efficient and support our end-users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) JS John S. IT System Administrator > "Free and easy to use, fits our needs for SMB perfectly!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) VR Verified Reviewer Director of Family Ministries > "Two features of Spiceworks stand out as the least polished and most frustrating." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) MUM Michael Uber M. IT Specialist > "The reporting was instantly available with all the metrics management wanted. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) SD Sergio D. Digital Facilitator > "There's almost no automation (really basic), and you cannot manage different queues to route tickets to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2875322) SA Sara A. Engineer > "Spiceworks Cloud Help Desk is a really good choice if you need to manage tickets and need an efficient system." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6324950) CM Clint M. Desktop Support Analyst > "I liked it, but my boss didn't like the tracking and reporting end of it" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3032355) NY Naz Y. Technology Integration and Support Specialist > "It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) JR Jeffrey R. VoIP Operations Manager > "I hate that it is so difficult to be able to get our clients to use the site. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3510727) JB Jim B. IT Manager > "We are a small IT team that supports a few hundred users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) BM Ben M. Network & IT Systems Manager > "Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2367675) MUM Michael Uber M. IT Specialist > "Finding a tool that works so well for the school for no cost was a huge bonus. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) FA Fabruzio A. Technician > "The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon)." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) MPR Merryl Princess R. Executive Assistant > "I don't know enough about the back end usage of Spiceworks, but as an employee using it I would say it has limited functions." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#GetApp___2504157) AG Alex G. Systems Engineer > "It offers a free service which is very usable, and an excellent place for any business to start if they current do not have a..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4850151) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) JB Jim B. IT Manager > "The help desk system is intuitive and efficient." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) PLF Pierre Louis F. IT manager > "It is not easy to setup, you have to read a lot of tutorials, also you must have a dedicated email address to setup it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2694954) SA Sara A. Engineer > "The interface is quite simple and you will learn fast how to use and manage the tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6324950) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) GM Gannon M. IT Infrastructure Engineer > "Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) VR Verified Reviewer Systems Admin > "Had some trouble tracking tickets" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2418299) [View Reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) ## User interface 4.65 (139) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) 4.35 (584) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important BOSSDesk Top features 35/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features) Spiceworks Cloud Help Desk 14/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#features) ### Recognition BOSSDesk is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value IT Asset ManagementSoftware (2026)  Best Value IT Asset ManagementSoftware (2023)  Spiceworks Cloud Help Desk is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Help DeskSoftware (2026)  ### Deployment & support BOSSDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Spiceworks Cloud Help Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BOSSDesk - By BOSS Solutions - Located in United States - Founded in 1997 Spiceworks Cloud Help Desk - By Ziff Davis - Located in Ireland - Founded in ## Popular Comparisons [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144825-164283/BOSS-Solutions-vs-Zendesk) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $6/month Price $39/month 4.2 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102709-164283/Spiceworks-IT-Help-Desk-vs-Zendesk) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144825/Freshdesk-vs-BOSS-Solutions) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $6/month Price R$35/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/102709-202528/Spiceworks-IT-Help-Desk-vs-Milvus) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price R$35/month 4.4 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144825-202528/BOSS-Solutions-vs-Milvus) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-124981/Spiceworks-IT-Help-Desk-vs-Freshdesk) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144825/LiveAgent-vs-BOSS-Solutions) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $6/month Price $15/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-102709/LiveAgent-vs-Spiceworks-IT-Help-Desk) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-144825/Freshservice-vs-BOSS-Solutions) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102709-132997/Spiceworks-IT-Help-Desk-vs-Freshservice) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $29/month Price $20/month 4.4 Features 4.5 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/144825-227102/BOSS-Solutions-vs-JIRA-Service-Management) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (517)](https://www.capterra.com/p/107225/SysAid/reviews/) $6/month Price Contact vendor for pricing 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-107225/Spiceworks-IT-Help-Desk-vs-SysAid)