ChangeGear vs Spiceworks Cloud Help Desk: Which is a better fit?

Praveen K.: My name is Praveen, I work as a systems administrator. I rate four out five for ChangeGear. For more reviews like this, click below. So ChangeGear is a ticketing system software which is used by most of the organization. Before ChangeGear we have ServiceNow and HP Smart. The total cost of ownership for ChangeGear is low because of its low infrastructure need, and it is really good for mid and small organizations. It is very easy to install ChangeGear on a mid-level size of environment with a couple of servers for database and couple of servers for applications. So the total cost of ownership will be very less when compared to other ticketing system tools. The total cost of ownership and [inaudible 00:00:48], we can install this ChangeGear on the cloud. So right now most of the companies are moving to cloud, so the ChangeGear software will work both on on-prem and also on the cloud. This is one of the good thing that the latest version of the ChangeGear is providing.

Joshua: Hi, my name is Joshua. I'm a system administrator, and I'll give Spicework five out of five. And for more reviews like this, you can click the link below. I kind of use Microsoft Excel platform to have my day-to-day tax and it's becoming worrisome because it's difficult to integrate with my domain, and most of the time I can't update most of the activities on the go, right? And in terms of asset management, it's not given me enough time and space to collate all my assets on the go because we have so many remote users from the start of the pandemic. And so, I thought about using something that would make my life easier, that'll be kind of automated and reliable, and something that work fast and some sort of software that I can use in terms of integrating and in terms of bringing people more on board. And so, I thought about Spicework and that's it. I chose Spicework because it's kind of automated. You can configure Spicework and send it to all your users so that when you have issues they can always go to Spicework as an ITSM and IT service desk supporter and just log a complaint, and you get it from your own end and you can allocate those stocks to the back-end guys that is going to work in it. So, using Spicework right, it's really helps in terms of documentation and in terms of inventory, device inventory and software inventory. So, you don't need to do all of those manually. It can be integrated, whatever platform that I choose to use. So, I decided to use more of Spicework because it makes my life a whole lot more easier and I think it's the best software I've ever used for now in terms of IT service management and IT support, in terms of tax management and stuff like that. Getting into configuring Spicework into my domain to use with my daily activities was really helpful because as a first user of Spicework, I had to go online and read about articles on Spicework and how to set up Spicework. And in fact, I fell in love totally with stuffs that I saw online because it gives me the whole idea and how to go about the configuration in terms of using the hashtag with some little call, like #close, that close the ticket, [inaudible 00:03:27], and stuffs like that. So, configuring and starting to integrate to my business, it's kind of more easier for the first time I'm using it. I never had issues because I had so many articles online about how to set up Spicework and that was all how I got about everything and it's fine. And I just saw that everything else without contacting any third party or anybody to fix that for me. So, I think anyone can just pick up Spicework and just configure it and set it up on their domain, and start using it as their ITSM, which makes their whole life more easier for them. I advise people to go use Spicework because in terms of knowledge-sharing, knowledge base, you can always have a part from the software, from the app that can always have a knowledge session where you can go to and pick most of the jobs that has been resolved. You can make references to them and you can have them on the go. Then, another part is the reporting part of it. It has a great reporting in terms of data and statistics. So, if you want to share those reports with your line manager, or you want to share them with the third party vendor to know what comes in, to know the most frequent, the most common support that people logs online, you can have all that support and you can have all that report on the go. And so, if you're looking for the best ITSM software to deploy, I think Spicework is the way to go.