--- title: "Compare Spiceworks Cloud Help Desk vs Zoho Desk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Spiceworks Cloud Help Desk and Zoho Desk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102709-169505/Spiceworks-IT-Help-Desk-vs-Zoho-Desk" page_type: "comparison" language: "en" --- # Spiceworks Cloud Help Desk vs Zoho Desk Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Spiceworks Cloud Help DeskZoho Desk2/4 selected [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Starting Price $6.00/month Value-for-Money 4.6 Functionality 4.2 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [586 reviews](#user-reviews) Positive 521 Neutral 47 Negative 18 [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,216 reviews](#user-reviews) Positive 2,074 Neutral 121 Negative 21 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Odoo 4.2 (1,331) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### SysAid 4.5 (522) * * * Starting Price $89.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * Highest Rated ### Freshservice 4.6 (798) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Activity Dashboard NA Prioritization 4.4 Customizable Fields NA Performance Metrics 4.5 Alerts/Escalation 4.3 80%Fit High performer Feature ratings Activity Dashboard 4.8 Prioritization 4.3 Customizable Fields 4.4 Performance Metrics 4.6 Alerts/Escalation 4.3 User satisfaction User satisfaction 4.4 User reviews[586](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.6 Customer support 4.2 User satisfaction 4.5 User reviews[2,216](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 Price starts from Price starts from $6Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. Best for Businesses of all sizes across industries including technology, retail, healthcare, and financial services. ## User reviews Pros & cons GM Gannon M. IT Infrastructure Engineer > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) GM Gannon M. IT Infrastructure Engineer > "Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) MUM Michael Uber M. IT Specialist > "The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) MU Mariana U. HR Recruiter > "One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7099415) SS Simon S. Director of Technology > "It helps organize my daily support tickets as well as created a hub of issues that need to be attended to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) SS Simon S. Director of Technology > "It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) GM Gannon M. IT Infrastructure Engineer > "It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) JS John S. IT System Administrator > "Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) DA Donna A. IT Systems Manager > "I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) SM Steven M. IT Manager > "They used the drug dealer's approach... Get us addicted, then jack up the price!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JB Jim B. IT Manager > "Our users can submit tickets quickly, track progress, and get updates." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SM Steven M. IT Manager > "Still bitter about the 'Free Forever' initial sales pitch." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JF Juan F. CIO > "My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008664) VR Verified Reviewer Ceo > "Its free version contains alot of ads which I find annoying sometimes when I'm working." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5033026) JRJ Jerren Randle J. Payroll Clerk > "Our team is able to re-access any closed tickets if research is required." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7085587) SM Simon M. Digital Services Partner > "Advanced features are limited, as is reporting capability." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5026875) Justin G. Engineeer > "Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6652336) CC Chris C. Executive Shareholder > "Customers do not get regular updates summarising their open tickets and monthly closed tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4174883) DA Donna A. IT Systems Manager > "Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) VR Verified Reviewer Director of Family Ministries > "With so much difficultly in getting relevant information out of requests for assistance and making sure that..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) NY Naz Y. Technology Integration and Support Specialist > "Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) MT Marek T. CEO > "At times, the platform experienced slowdowns or glitches, which could be frustrating, especially during critical tasks." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4792944) MU Michelle U. Software Engineer > "Now it helps both of us stay on track and fix those little things I never had time to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) AB Arnissa B. Director Of Information Technology > "You don't have an option to put a ticket on hold or a waiting-for-response option. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) PTC Piergiorgio Tamiazzo C. Project Manager > "I like the friendly interface of Spiceworks Cloud Help Desk." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7186635) VR Verified Reviewer Director of Family Ministries > "Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JF James F. Management of Communications and Information Technology > "Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6571935) KN Keith N. IT Operations Manager > "Tickets taking a while to arrive, and network monitoring can be hit and miss" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3966712) CP Chad P. Director of Technology > "It helps us to be efficient and support our end-users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) AB Arnissa B. Director Of Information Technology > "You don't have options to view another tech's tickets without looking at all the tickets. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) MUM Michael Uber M. IT Specialist > "The reporting was instantly available with all the metrics management wanted. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JB Jason B. Network Administrator > "The gui is a bit outdated and can run a bit sluggish. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4373863) JB Jim B. IT Manager > "We are a small IT team that supports a few hundred users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) MUM Michael Uber M. IT Specialist > "Finding a tool that works so well for the school for no cost was a huge bonus. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JR Jeffrey R. VoIP Operations Manager > "I hate that it is so difficult to be able to get our clients to use the site. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3510727) MN Madhuri N. Doctor > "Spiceworks saved alot time by its unique features." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7053417) VR Verified Reviewer Director of Family Ministries > "Two features of Spiceworks stand out as the least polished and most frustrating." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JB Jim B. IT Manager > "The help desk system is intuitive and efficient." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SD Sergio D. Digital Facilitator > "There's almost no automation (really basic), and you cannot manage different queues to route tickets to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2875322) GM Gannon M. IT Infrastructure Engineer > "Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) DA Donna A. IT Systems Manager > "We have used this system for multiple years now and the ongoing improvements have grown with us." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) MPR Merryl Princess R. Executive Assistant > "I don't know enough about the back end usage of Spiceworks, but as an employee using it I would say it has limited..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#GetApp___2504157) JS John S. IT System Administrator > "Free and easy to use, fits our needs for SMB perfectly!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) NY Naz Y. Technology Integration and Support Specialist > "It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) PLF Pierre Louis F. IT manager > "It is not easy to setup, you have to read a lot of tutorials, also you must have a dedicated email address to setup it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2694954) MU Michelle U. Software Engineer > "We are a very small "shop"...we just added our second developer." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) FA Fabruzio A. Technician > "Customers can open and update their tickets via email or via web interface in a fast and easy way." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) CM Clint M. Desktop Support Analyst > "I liked it, but my boss didn't like the tracking and reporting end of it" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3032355) JB John B. Systems Administrator > "It's cloud based, so accessible from any location." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6719669) VR Verified Reviewer Systems Admin > "Had some trouble tracking tickets" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2418299) SS Simon S. Director of Technology > "Always a great experience and very helpful!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) JP Jason P. Director of IT > "Super easy to use, straightforward, and simple." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7016019) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) GT Gancho T. ICT Coordinator > "Thank you, Spiceworks" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7095325) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) CP Chad P. Director of Technology > "It is a great value for the money. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) [View Reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) SA Shriyani A. Assistant manager > "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) AM Andrew M. Customer Service Manager > "It enables seamless communication and engagement with our customers via live chat in multiple communication channels." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) GF Gabriel F. IT Intern > "I like that it has the option to approve a request to access the knowledge base" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) BL Brandon L. Cyber Security Specialist > "I like its customer-centric approach and the ability to create and customize specific incident handling workflows." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) TK Thorsten K. Chief of office of Airworthiness > "I like it's ability to keep tickets open until they're worked upon." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6646817) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) CM Charu M. Head HR > "The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) TC Tiffany C. Owner CEO > "They provide 4 different pricing plans that are affordable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6614303) Miranda M. Account Executive > "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091) AH Autumn H. Front Office Administrator > "You can use the app on your desktop or your web browser!" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6615986) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) CM Charu M. Head HR > "It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) SS Saher S. Executive > "In edit ticket option it becomes sometimes difficult to search contacts." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) KS Kauta S. human resource manger > "Unfortunately the software is slow and this waste time" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6039759) SS Surjeet S. Software developer > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734115) JL Jay L. Customer Success Manager > "Their interface seems to always be in the middle of a change, and there are frequent glitches that happen. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4378566) Matthew B. Director Of Marketing And Advertising > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) RH Rahim H. Research Tech > "The user interface is not very friendly." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610739) RS Roja S. Solution manager > "They interface is very user friendly.get started also very easy." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6128819) MH Matthew H. President/CEO > "The user interface can be a bit confusing if you are an entry level user." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___2523335) JV Joicy V. Searcher > "Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) AGA Abdul-Gafar A. IT Systems Administrator > "It's feature rich and integrates well with the other zoho products" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6579225) CA Carl A. Managing Director > "A little bit tricky to integrate with own domain" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3290402) VR Verified Reviewer board member > "easy to use CRM, works well with other software integrations" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668078) CS Cherrelle S. Customer Service Representative > "There is a lot of terminology you have to learn before you can properly implement the program . Unless it is another Zoho product..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___2745792) AM Andrew M. Customer Service Manager > "Zoho Desk integrates better with many applications that I already use in our organization." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) Julio G. General Manager > "This may be due to my lack of effort to make better use of this existing functionality." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561245) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) VR Verified Reviewer Operations Manager > "some sections are not as user friendly as I would like." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610906) SR Simone R. Software developer > "The GUI is quite intuitive, so you won't need any tutorial to start using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6096286) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) TT Tommy T. AV Technician > "Simple and easy to use." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6596718) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) SS Shannon S. Functional Analyst > "It is intuitive, links to other software's, and has kept up to date with new technology." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) ## User interface [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) 4.35 (586) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) 4.51 (2,216) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Spiceworks Cloud Help Desk 13/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#features) Zoho Desk Top features 34/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) ### Recognition Spiceworks Cloud Help Desk is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Help Desk Software (2026)  Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Spiceworks Cloud Help Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Spiceworks Cloud Help Desk - By Ziff Davis - Located in Ireland - Founded in Zoho Desk - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $6/month Price $115/month 4.2 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102709-164283/Spiceworks-IT-Help-Desk-vs-Zendesk) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.5 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-169505/Salesforce-vs-Zoho-Desk) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $6/month Price R$35/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/102709-202528/Spiceworks-IT-Help-Desk-vs-Milvus) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-124981/Spiceworks-IT-Help-Desk-vs-Freshdesk) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $115/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102709-132997/Spiceworks-IT-Help-Desk-vs-Freshservice) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $6/month Price $15/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-102709/LiveAgent-vs-Spiceworks-IT-Help-Desk) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) $6/month Price $89/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-107225/Spiceworks-IT-Help-Desk-vs-SysAid) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $20/month Price $29/month 4.5 Features 4.4 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/169505-185973/Zoho-Desk-vs-HelpDesk)