--- title: "Compare Spiceworks Cloud Help Desk vs JIRA Service Management 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Spiceworks Cloud Help Desk and JIRA Service Management based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102709-227102/Spiceworks-IT-Help-Desk-vs-JIRA-Service-Management" page_type: "comparison" language: "en" --- # Spiceworks Cloud Help Desk vs JIRA Service Management Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Spiceworks Cloud Help DeskJIRA Service Management2/4 selected [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Starting Price $6.00/month Value-for-Money 4.6 Functionality 4.2 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [586 reviews](#user-reviews) Positive 521 Neutral 47 Negative 18 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [778 reviews](#user-reviews) Positive 713 Neutral 50 Negative 15 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### NinjaOne 4.7 (298) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Rippling 4.9 (4,881) * * * Starting Price CA$8.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Activity Dashboard NA Prioritization 4.4 Customizable Fields NA Performance Metrics 4.5 Alerts/Escalation 4.3 67%Fit Missing features Feature ratings Activity Dashboard NA Prioritization 4.4 Customizable Fields 4.5 Performance Metrics 3.0 Alerts/Escalation 4.2 User satisfaction User satisfaction 4.4 User reviews[586](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.6 Customer support 4.2 User satisfaction 4.5 User reviews[778](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $6Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons GM Gannon M. IT Infrastructure Engineer > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) GM Gannon M. IT Infrastructure Engineer > "Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) MUM Michael Uber M. IT Specialist > "The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) MU Mariana U. HR Recruiter > "One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7099415) SS Simon S. Director of Technology > "It helps organize my daily support tickets as well as created a hub of issues that need to be attended to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) SS Simon S. Director of Technology > "It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) GM Gannon M. IT Infrastructure Engineer > "It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) JS John S. IT System Administrator > "Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) DA Donna A. IT Systems Manager > "I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) SM Steven M. IT Manager > "They used the drug dealer's approach... Get us addicted, then jack up the price!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JB Jim B. IT Manager > "Our users can submit tickets quickly, track progress, and get updates." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SM Steven M. IT Manager > "Still bitter about the 'Free Forever' initial sales pitch." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JF Juan F. CIO > "My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008664) VR Verified Reviewer Ceo > "Its free version contains alot of ads which I find annoying sometimes when I'm working." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5033026) JRJ Jerren Randle J. Payroll Clerk > "Our team is able to re-access any closed tickets if research is required." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7085587) SM Simon M. Digital Services Partner > "Advanced features are limited, as is reporting capability." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5026875) Justin G. Engineeer > "Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6652336) CC Chris C. Executive Shareholder > "Customers do not get regular updates summarising their open tickets and monthly closed tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4174883) DA Donna A. IT Systems Manager > "Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) VR Verified Reviewer Director of Family Ministries > "With so much difficultly in getting relevant information out of requests for assistance and making sure that..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) NY Naz Y. Technology Integration and Support Specialist > "Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) MT Marek T. CEO > "At times, the platform experienced slowdowns or glitches, which could be frustrating, especially during critical tasks." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4792944) MU Michelle U. Software Engineer > "Now it helps both of us stay on track and fix those little things I never had time to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) AB Arnissa B. Director Of Information Technology > "You don't have an option to put a ticket on hold or a waiting-for-response option. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) PTC Piergiorgio Tamiazzo C. Project Manager > "I like the friendly interface of Spiceworks Cloud Help Desk." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7186635) VR Verified Reviewer Director of Family Ministries > "Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JF James F. Management of Communications and Information Technology > "Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6571935) KN Keith N. IT Operations Manager > "Tickets taking a while to arrive, and network monitoring can be hit and miss" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3966712) CP Chad P. Director of Technology > "It helps us to be efficient and support our end-users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) AB Arnissa B. Director Of Information Technology > "You don't have options to view another tech's tickets without looking at all the tickets. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) MUM Michael Uber M. IT Specialist > "The reporting was instantly available with all the metrics management wanted. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JB Jason B. Network Administrator > "The gui is a bit outdated and can run a bit sluggish. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4373863) JB Jim B. IT Manager > "We are a small IT team that supports a few hundred users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) MUM Michael Uber M. IT Specialist > "Finding a tool that works so well for the school for no cost was a huge bonus. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JR Jeffrey R. VoIP Operations Manager > "I hate that it is so difficult to be able to get our clients to use the site. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3510727) MN Madhuri N. Doctor > "Spiceworks saved alot time by its unique features." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7053417) VR Verified Reviewer Director of Family Ministries > "Two features of Spiceworks stand out as the least polished and most frustrating." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JB Jim B. IT Manager > "The help desk system is intuitive and efficient." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SD Sergio D. Digital Facilitator > "There's almost no automation (really basic), and you cannot manage different queues to route tickets to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2875322) GM Gannon M. IT Infrastructure Engineer > "Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) DA Donna A. IT Systems Manager > "We have used this system for multiple years now and the ongoing improvements have grown with us." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) MPR Merryl Princess R. Executive Assistant > "I don't know enough about the back end usage of Spiceworks, but as an employee using it I would say it has limited..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#GetApp___2504157) JS John S. IT System Administrator > "Free and easy to use, fits our needs for SMB perfectly!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) NY Naz Y. Technology Integration and Support Specialist > "It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) PLF Pierre Louis F. IT manager > "It is not easy to setup, you have to read a lot of tutorials, also you must have a dedicated email address to setup it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2694954) MU Michelle U. Software Engineer > "We are a very small "shop"...we just added our second developer." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) FA Fabruzio A. Technician > "Customers can open and update their tickets via email or via web interface in a fast and easy way." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) CM Clint M. Desktop Support Analyst > "I liked it, but my boss didn't like the tracking and reporting end of it" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3032355) JB John B. Systems Administrator > "It's cloud based, so accessible from any location." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6719669) VR Verified Reviewer Systems Admin > "Had some trouble tracking tickets" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2418299) SS Simon S. Director of Technology > "Always a great experience and very helpful!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) JP Jason P. Director of IT > "Super easy to use, straightforward, and simple." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7016019) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) GT Gancho T. ICT Coordinator > "Thank you, Spiceworks" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7095325) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) CP Chad P. Director of Technology > "It is a great value for the money. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) [View Reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) VR Verified Reviewer Sales Director > "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) VR Verified Reviewer Hr > "One of the best things about Jira Service Management is how organized and customizable it is." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) Melissa S. Global Learning & Development Business Partner > "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MT Mateusz T. marketing > "Configuration of accesses and views is a task for an experienced user. And with a possible configuration error, it may take some time..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4576227) VR Verified Reviewer QA Analyst engineer > "The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6132288) RA Ruchir A. Cloud Support Engineer > "Searching for issues becomes challenging sometimes" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6284188) Chris B. Support Specialist > "The integration into Slack was very helpful for communication among teammates." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) Meera J. Senior Liferay Developer > "It's hard to manage tasks when you you have lengthy project and number of tickets & number of users are high" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4404225) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) AH Aaron H. Sales and Inventory Analyst > "This helps tailor incident, request, and problem management processes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) VR Verified Reviewer HelpDesk N1 > "For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4782124) BD Bishal D. Backend Developer > "I love its user-friendly interface and its automation." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) SC Serhat C. Senior Software Developer > "The interface is user friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6056557) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AS Alexis S. CSR > "Also, the interface with Outlook is excellent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4602697) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) VS Vinay S. Test engineer > "user Friendly interface," [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4621085) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Marketing Technology Manager > "The general usability of the platform is also not very intuitive with many fields to fill in that are difficult to understand." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4556880) GT Gary T. Cloud Architect > "How well it integrates with the broader Atlassian ecosystem (like Confluence and Jira Software)" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6795896) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) AA Andrew A. Hardware Engineer > "It didn't feel super user friendly when I first started using it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4817235) BL Bruno L. Consultant > "Jira is user-friendly and intuitive." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) MP Mario P. QA Engineer > "It’s reliable, but it could definitely be a bit more user-friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) EAJ Esami Allan J. Web Developer > "Overall experience about Jira Service Management is commendable ,easy to use and manage .Offer" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) AS Abhishek S. Portfolio manager > "Sometimes it gets really difficult to contact support team in case there is any technical issue." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4417294) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) GT Gregor T. Senior Operations Executive > "We use it for a large number of issues, mostly surrounding employee payment issues and glitches." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3563315) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) 4.35 (586) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) 4.46 (778) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Spiceworks Cloud Help Desk 13/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#features) JIRA Service Management Top features 20/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition Spiceworks Cloud Help Desk is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Help Desk Software (2026)  JIRA Service Management is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Spiceworks Cloud Help Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Spiceworks Cloud Help Desk - By Ziff Davis - Located in Ireland - Founded in JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $6/month Price $115/month 4.2 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102709-164283/Spiceworks-IT-Help-Desk-vs-Zendesk) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $6/month Price R$35/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/102709-202528/Spiceworks-IT-Help-Desk-vs-Milvus) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-124981/Spiceworks-IT-Help-Desk-vs-Freshdesk) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) $20/month Price CA$8/month 4.5 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-227102/Rippling-vs-JIRA-Service-Management) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102709-132997/Spiceworks-IT-Help-Desk-vs-Freshservice) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $6/month Price $15/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-102709/LiveAgent-vs-Spiceworks-IT-Help-Desk) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) $6/month Price $89/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-107225/Spiceworks-IT-Help-Desk-vs-SysAid) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management)