--- title: "Compare Spiceworks Cloud Help Desk vs ServiceNow 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Spiceworks Cloud Help Desk and ServiceNow based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102709-254088/Spiceworks-IT-Help-Desk-vs-ServiceNow" page_type: "comparison" language: "en" --- # Spiceworks Cloud Help Desk vs ServiceNow Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Spiceworks Cloud Help DeskServiceNow2/4 selected [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Starting Price $6.00/month Value-for-Money 4.6 Functionality 4.2 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [586 reviews](#user-reviews) Positive 521 Neutral 47 Negative 18 [## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting Price $100.00/month Value-for-Money 4.1 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [358 reviews](#user-reviews) Positive 335 Neutral 18 Negative 5 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Freshservice 4.6 (798) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Activity Dashboard NA Prioritization 4.4 Customizable Fields NA Performance Metrics 4.5 Alerts/Escalation 4.3 70%Fit Missing features Feature ratings Activity Dashboard 4.1 Prioritization 4.4 Customizable Fields NA Performance Metrics 4.5 Alerts/Escalation 4.3 User satisfaction User satisfaction 4.4 User reviews[586](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.6 Customer support 4.2 User satisfaction 4.5 User reviews[358](https://www.capterra.com/p/254088/ServiceNow/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.1 Customer support 4.3 Price starts from Price starts from $6Per User, Per Month - Free version - Free trial Price starts from $100Per User, Per Month - Free version - Free trial Best for Best for IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. Best for ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## User reviews Pros & cons GM Gannon M. IT Infrastructure Engineer > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) GM Gannon M. IT Infrastructure Engineer > "Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) MUM Michael Uber M. IT Specialist > "The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) MU Mariana U. HR Recruiter > "One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7099415) SS Simon S. Director of Technology > "It helps organize my daily support tickets as well as created a hub of issues that need to be attended to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) SS Simon S. Director of Technology > "It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) GM Gannon M. IT Infrastructure Engineer > "It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) JS John S. IT System Administrator > "Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) DA Donna A. IT Systems Manager > "I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) SM Steven M. IT Manager > "They used the drug dealer's approach... Get us addicted, then jack up the price!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JB Jim B. IT Manager > "Our users can submit tickets quickly, track progress, and get updates." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SM Steven M. IT Manager > "Still bitter about the 'Free Forever' initial sales pitch." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7101688) JF Juan F. CIO > "My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008664) VR Verified Reviewer Ceo > "Its free version contains alot of ads which I find annoying sometimes when I'm working." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5033026) JRJ Jerren Randle J. Payroll Clerk > "Our team is able to re-access any closed tickets if research is required." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7085587) SM Simon M. Digital Services Partner > "Advanced features are limited, as is reporting capability." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___5026875) Justin G. Engineeer > "Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6652336) CC Chris C. Executive Shareholder > "Customers do not get regular updates summarising their open tickets and monthly closed tickets." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4174883) DA Donna A. IT Systems Manager > "Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) VR Verified Reviewer Director of Family Ministries > "With so much difficultly in getting relevant information out of requests for assistance and making sure that..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) NY Naz Y. Technology Integration and Support Specialist > "Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) MT Marek T. CEO > "At times, the platform experienced slowdowns or glitches, which could be frustrating, especially during critical tasks." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4792944) MU Michelle U. Software Engineer > "Now it helps both of us stay on track and fix those little things I never had time to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) AB Arnissa B. Director Of Information Technology > "You don't have an option to put a ticket on hold or a waiting-for-response option. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) PTC Piergiorgio Tamiazzo C. Project Manager > "I like the friendly interface of Spiceworks Cloud Help Desk." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7186635) VR Verified Reviewer Director of Family Ministries > "Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JF James F. Management of Communications and Information Technology > "Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6571935) KN Keith N. IT Operations Manager > "Tickets taking a while to arrive, and network monitoring can be hit and miss" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3966712) CP Chad P. Director of Technology > "It helps us to be efficient and support our end-users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) AB Arnissa B. Director Of Information Technology > "You don't have options to view another tech's tickets without looking at all the tickets. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3993945) MUM Michael Uber M. IT Specialist > "The reporting was instantly available with all the metrics management wanted. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JB Jason B. Network Administrator > "The gui is a bit outdated and can run a bit sluggish. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___4373863) JB Jim B. IT Manager > "We are a small IT team that supports a few hundred users." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) MUM Michael Uber M. IT Specialist > "Finding a tool that works so well for the school for no cost was a huge bonus. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008749) JR Jeffrey R. VoIP Operations Manager > "I hate that it is so difficult to be able to get our clients to use the site. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3510727) MN Madhuri N. Doctor > "Spiceworks saved alot time by its unique features." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7053417) VR Verified Reviewer Director of Family Ministries > "Two features of Spiceworks stand out as the least polished and most frustrating." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3827215) JB Jim B. IT Manager > "The help desk system is intuitive and efficient." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7027457) SD Sergio D. Digital Facilitator > "There's almost no automation (really basic), and you cannot manage different queues to route tickets to." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2875322) GM Gannon M. IT Infrastructure Engineer > "Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7022059) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) DA Donna A. IT Systems Manager > "We have used this system for multiple years now and the ongoing improvements have grown with us." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7050766) MPR Merryl Princess R. Executive Assistant > "I don't know enough about the back end usage of Spiceworks, but as an employee using it I would say it has limited..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#GetApp___2504157) JS John S. IT System Administrator > "Free and easy to use, fits our needs for SMB perfectly!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7097880) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) NY Naz Y. Technology Integration and Support Specialist > "It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure..." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7090348) PLF Pierre Louis F. IT manager > "It is not easy to setup, you have to read a lot of tutorials, also you must have a dedicated email address to setup it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2694954) MU Michelle U. Software Engineer > "We are a very small "shop"...we just added our second developer." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7026415) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) FA Fabruzio A. Technician > "Customers can open and update their tickets via email or via web interface in a fast and easy way." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6302025) CM Clint M. Desktop Support Analyst > "I liked it, but my boss didn't like the tracking and reporting end of it" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3032355) JB John B. Systems Administrator > "It's cloud based, so accessible from any location." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___6719669) VR Verified Reviewer Systems Admin > "Had some trouble tracking tickets" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2418299) SS Simon S. Director of Technology > "Always a great experience and very helpful!" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7008721) AK Alex K. IT Support Specialist > "The user interface looks a little dated, but it doesn't really bother me." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___3838445) JP Jason P. Director of IT > "Super easy to use, straightforward, and simple." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7016019) MR Matt R. Support and Operations > "Sometimes the software feels a little open source and it isn't always easy to navigate certain things." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2431288) GT Gancho T. ICT Coordinator > "Thank you, Spiceworks" [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7095325) VA Victor A. IT Manager > "Integration with our ERP is an issue we can't seem to solve so we gave up on it." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2480279) CP Chad P. Director of Technology > "It is a great value for the money. " [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___7018421) LH Liz H. Director of Volunteer and Community Engagement > "The aesthetic of the program is a bit dated and clunky, but nothing that effects is usage in my opinion." [See full review](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#Capterra___2687788) [View Reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) LD Liz D. Director of Network Operations at USA Digital > "it offers a structured way to manage tickets, automate processes, and improve response times, which is essential in network..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7187156) MW Melinda W. Owner > "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110) Bhumika H. Sde > "It's the best way to raise ticket for something we need and approval is also fast and it keep track of all permission we are..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7180126) VR Verified Reviewer Knowledge Specialist > "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335) VR Verified Reviewer Client Operations Supervisor > "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Sofia B. Senior Test Engineer > "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) VR Verified Reviewer Software engineer > "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) NT Nishant T. Sr analyst > "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) GT George T. Operations Manager > "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Tom E. Senior Frontend Developer > "However the only downside for me is the connectivity issues on occasions." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) KM Kalpesh M. Program Manager > "The cost of installation and support is higher when compared to similar products in the market." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) RG Roman G. Sr. Manager, Internal Audit > "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) SG Shaun G. Continuous Improvement Analyst > "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246) VR Verified Reviewer Director > "There is a big number of modules one can add to the platform, including software and hardware inventory, business..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) YO Yewande O. HR Coordinator > "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544) CtM Cátia M. ServiceNow Consultant > "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115) LC Lance C. Solution Architecht > "Some employees report that it was not user-friendly, especially for non-IT professionals." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794) JG Justin G. IT Specialist > "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) TB Thomas B. Risk and Compliance Consultant > "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) VR Verified Reviewer Customer Marketing Manager > "ServiceNow helps our company organize, interpret and develop data using dashboards." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402) RS Robert S. Data Analyst > "Combining data from multiple tables/sources is not straightforward." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) RK Rishi K. ITSM Consultant > "Depending on the level of customisation required, servicenow can get expensive to implement." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) JG Justin G. IT Specialist > "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) Naveen C. Senior Technical Manager > "Also customizing for specific enterprises is bit time consuming." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) NK Norbert K. Salesforce Analyst > "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) Andrew R. Cyber Security and Compliance > "I loved how it allow easy ticket escalation and allowed collaboration with other departments." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) Tom E. Senior Frontend Developer > "ServiceNow puts me in touch with our IT support team usually relatively quickly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) AF Alexia F. CMO > "The learning curve can be steep, and some features feel a bit overwhelming at first." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574) MA Misbah A. Product and Manufacturing Engineer > "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819) RG Roman G. Sr. Manager, Internal Audit > "Company support website and its chat bot are not easy to search through or get relevant information." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) EP Eduardo P. Security Analyst Manager > "Their platform is very open and customizable, allowing us to tailor workflows to our needs." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458) VR Verified Reviewer Analytic Scientist > "Initially, navigating the ServiceNow platform can be a challenge." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) CS Cherif S. HR Manager > "It has seamless features that are very easy to apply so managing our IT has been easy and efficient." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) MW Michael W. Owner > "Training curve for new employees can be a pain." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847) RK Rishi K. ITSM Consultant > "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) TB Thomas B. Risk and Compliance Consultant > "Its junk if everyone on your teams are really new to it. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) MP Mattia P. IT Operations Manager > "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173) JL John L. Automation Engineer > "UI but it's hard to navigate." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) SN Suraj N. Inside Product Specialist > "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) VR Verified Reviewer Software engineer > "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) VR Verified Reviewer Logistics Specialist > "A bit slow loading speed when there are multiple tabs open" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853) SM Shreyash M. Manager > "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) CS Cherif S. HR Manager > "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) PH Philip H. Application Administrative Developer > "Sometimes it can be to customizable." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976) SD Suzanne D. Engineer > "It integrates with a lot of other systems and has many other modules that can be added" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422) RB ROB B. Operations Manager > "Cost, it is not equitable for small businesses." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616) VR Verified Reviewer Analytic Scientist > "ServiceNow is useful for tracking tickets' status." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) VR Verified Reviewer IT Systems Engineer II > "The clunkiness of the product was discouraging." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346) Naveen C. Senior Technical Manager > "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) SS Sudhir S. CASS Lead > "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) JB Jonathan B. Digital Business Analyst > "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241) SS Sudhir S. CASS Lead > "In the past, we have had challenges in re-opening the service now tickets once they were closed in error." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) SN Suraj N. Inside Product Specialist > "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) VR Verified Reviewer Mechanical Engineer > "The self service portal is hard to use for tracking your requests." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061) AP Avinash P. Technical support engineer > "Easy ticket management , creating and tracking with servicedesk." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6608854) UG Utkarsh G. Administrator > "Sometimes there is some seconds latency in opening tickets, this needs improvement" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4523663) HW Heather W. Principal Compliance Specialist > "I most like the search and filter functions of the ServiceNow GRC tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) HH Hassan H. Cyber Security Analyst > "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804) CS Carole S. Executive Assistant > "I have had an excellent experience with it and I use it quite often in my job capacity in a very large hospital" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7012635) Kavindu Githsara K. System Specialist > "However, its cost and complexity may be drawbacks for some users" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4389173) Sanchita J. Technical Support Engineer > "Ticket tool is very helpful and just perfect to create and manage every kind of ticket." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6507258) VR Verified Reviewer Staff Engineer > "There own resolution systems are slow sometimes" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3858620) JR Janessa R. Product Marketing Manger > "Improved user interface with streamlined dashboards that make it easy to get and give insight into work." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669) DP Dulsy P. Project manager associate > "Documentation ordering is not easy to understand the flow of product" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4720443) BP Brittany P. Help Desk Tech > "Great, I used this software at the last company I worked for and it was helpful to have the ITBM ITOM, and ITSM all under one..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6699339) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) NK Norbert K. Salesforce Analyst > "It also integrates easily with other systems like Salesforce CRM for example" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) VsrP Vidya sagar reddy P. Cloud Support Engineer > "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) Balaji L. Senior Operations Engineer > "It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3444701) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Brandon C. Press Assistant > "The interface is simple and easy to understand." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___2694674) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) Gajendra R. IT Specialist > "Very simple user interface and make process very easy. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___2950907) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) SN Soumalya N. Architect > "OOB baseline does not support some level of access control for change which it should have" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) VR Verified Reviewer IT Specialist > "Well, it’s really hard for me to find single point this software was not meeting my expectations." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___2997921) [View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) ## User interface [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) 4.35 (586) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) 4.46 (358) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Spiceworks Cloud Help Desk 13/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/#features) ServiceNow Top features 15/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/254088/ServiceNow/#features) ### Recognition Spiceworks Cloud Help Desk is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Help Desk Software (2026)  ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Spiceworks Cloud Help Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Spiceworks Cloud Help Desk - By Ziff Davis - Located in Ireland - Founded in ServiceNow - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $6/month Price $115/month 4.2 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102709-164283/Spiceworks-IT-Help-Desk-vs-Zendesk) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $100/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $6/month Price R$35/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/102709-202528/Spiceworks-IT-Help-Desk-vs-Milvus) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $100/month Price $115/month 4.5 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-124981/Spiceworks-IT-Help-Desk-vs-Freshdesk) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $6/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102709-132997/Spiceworks-IT-Help-Desk-vs-Freshservice) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $6/month Price $15/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-102709/LiveAgent-vs-Spiceworks-IT-Help-Desk) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $100/month Price $199/year 4.5 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[4.35 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) $6/month Price $89/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102709-107225/Spiceworks-IT-Help-Desk-vs-SysAid) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $100/month Price $20/month 4.5 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)