DocuXplorer vs Smokeball: Which is a better fit?

Jenny G.: My name is Jenny. I am a partner at the law firm of Alexander Grossman. And I give Smokeball a rating of 5. Prior to signing on with Smokeball, we did not use any case-management software. We had our own system, which we'd been using for many years, where we had an index in a Word document of all of the Word documents that we had, which were just saved to our desktop and eventually to a server, but we had no way to connect that with clients or client matter. And when Smokeball came along, we were really interested because it made everything that we were previously doing much more streamlined. And what we were doing before really had no way to see all of the documents that we were doing for a particular client or a particular matter for that client. And Smokeball was able to do all of that. We decided to go with Smokeball because at the time, the price was a low introductory price. And it was something that we had not heard of before, just the idea of having all of our documents, all of our emails, all of our case notes and everything for a particular client and a particular matter all in one spot. The onboarding process with Smokeball was really streamlined and straightforward. They have great customer service. We had at least one dedicated person who was working with us on training and implementation. But whenever we had a question, we could call them. And it was really seamless. They came in into our office and set everything up with our scanner, with our printer, with our computer, so that it was all seamless. My advice for anybody considering getting Smokeball is, it's worth it. They have made our day-to-day practice so much simpler. Everything is easy to find in one place. They have great customer service. And something that I'm really impressed with is that we've been with them now for several years, and they're always coming out with new integrations with other programs, either that we've already been using, and it makes it easier for us to use those. One example is our title ordering software. But they're also adding more features to the program, which allow us to discontinue subscriptions to other services that we're paying with. So it's making the Smokeball service itself more economically feasible.