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Act-On serves 4800+ customers worldwide, ranging in size (small and mid-size businesses, enterprise departments) and industry (financial services, healthcare, manufacturing, education, tech).
Cyberimpact is suitable for small and medium-sized businesses, regardless of the industry.
Overall, my experience has been great with Act-On. The customer support is very special and helpful because they do their best to help with projects and tasks that I want to complete.
They should at least notify customers of upcoming renewals. We had stopped using the software as months before and forgot about it until we starting seeing $ charges to the company.
The product is good on its own, and it pairs nicely with Salesforce. The vendor is reliable and provides great service.
This was disappointing and one of the reasons we bought it. No improvements have been made recently.
Have used other platforms, and Act-On is fantastic. Recently switched my new company to Act-On from Pardot, and we've been very happy with the results.
Roughly a year into our service, the experience began to decline, in several aspects. Several of Act-On's IP addresses became gray listed, due to abuse from a few users.
You can really feel they care about their customers and I especially love the fact that I am not treated like just a client number.
Trying to get out of the contract since we could not make use of their useless system, got is into collection and we had to pay the entire contract.
It's been an amazing experience, and I have recommended to several friends who have joined as well.
I find Cyberimpact extremely finicky and annoying to use in terms of building out emails. The drag and drop content blocks can be cumbersome if you have long sections.
Their support team is responsive and friendly. We love that they are Canadian and are competitive functionality-wise with the well-known American providers.
Nothing I can think about was negative about CYBERIMPACT.
We have a few units who run their own newsletters but they are not communicators, so it's nice to have the opportunity to build out templates for them and let them populate them.
Which is sometimes confusing as whether you're actually using the most recent draft.
Amazing - I am hoping to continue using it as this product continue to improve it services.
When an email is rejected it goes into an invalid file and you cannot just move it back - you have to delete and then re-enter unless you get the customer support.
Andrew K.: My name's Andrew. I'm a program manager. And I would give Act-On a four out of five rating. For more reviews like this, click below. We use Act-On to solve for marketing email journey automation, so having automated email campaigns and differentiated customized journeys for different segments of our users. What I like most about Act-On is it's highly customizable and very easy to make small changes to existing campaigns and journeys over time. One of the things I like least about Act-On is because it has so many features and it's so powerful, the interface can sometimes feel a little bit complicated. So when new team members who haven't used it before have to get initiated and trained on it, sometimes it can take a little while for them to get fully up and running and be able to work independently.
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Act-On
Cyberimpact
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