Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more with one software platform with great 24/7 support.
Sirvoy is a customizable Hospitality Management System and Channel Manager for accommodation providers. Our user-friendly, feature-rich software offers outstanding value at a competitive price.
Great experience so far, thanks to:- An excellent customer support- Constant innovations - Incredibly helpful webinars - Tons of user guides to setup listings across all channels.
TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES. Interface confusing terrible customer support saw no value tried to cancel multiple times.
Pretty easy to use, good interface, does what we needed - [sensitive content hidden] was fantastic.
Customer service seems to be non existent... very hard to communicate with them.
They understand our struggles and they have the best available options and solutions. I had the best onboarding experience and the best customer service whenever I need help.
The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software.
The features we love most about this product is the ability to automate messages and time of the day. The ability to change our prices and mark up prices.
Export function to Booking.com somewhat limited - can not create extra rooms via hostaway, bed setup not ideal for representing non-traditional bedding.
The software is user-friendly, very easy to use. The software help me out alot, it included a simple booking engine for your website and channel manager for popular OTAs in an affordable price.
It does not work as well with Airbnb as it does with our other channels, for example having to manually cancel bookings on Sirvoy when they are cancelled on Airbnb.
The most positive experience is the service of sirvoy. These guys are great in helping and introducing into the software.
And when a booking for Airbnb is cancelled it shows up on Sirvoy as a 'No Name' booking.
Being able to use a platform like Sirvoy has enabled us to modernize our business and we love it due to its ease in use, its value for money and in that it helps us with our accounting.
Mapping with Citybreak caused a little trouble.
It has an easy access and is user friendly. The most I liked the quick and professional help.
However, if you take a closer look there are some features that I especially miss. This depends from user to user.
Doug: Hi, I'm Doug. I'm the manager of The Pickleball Haven of Naples. I've been working with Hostaway now on the onboarding process, and I'd rate them a five on a scale of one to five. We're a brand new property that was just completed in Naples, Florida. The Pickleball Haven of Naples is a pickleball retreat that needs exposure, and we're brand new and we're just getting started, with Airbnb initially. And then we needed a channel manager to really work with Hostaway. That was the reason for working with the Hostaway company. So we did some research on the internet and looked at different companies, interviewed a few different companies for channel management. We'd actually been referenced to Lodgify, but we met with the Hostaway people, real impressed with the process, real impressed with the people, real impressed with the app. So we made the decision to go with them. So getting started with Hostaway was really quite simple. They do have an onboarding fee, which was quite reasonable compared to some of the other options we were looking at. The thing I'm most excited about with the onboarding process is we've got a wonderful leader that's taking us through the process, [inaudible 00:01:10]. And when you go through the process on these one-hour meetings, which are efficient, but they keep working with you until you get it right. So we've got a lot of complexity attached to what we're doing. We're building websites, we're doing payment processes for different sophisticated payment options for how we do the algorithms, and it takes a number of processes to go through that. So they just keep working with you on the onboarding process until you're satisfied with where you are, which is a huge advantage for us because if you try to rush this, you're going to miss stuff. So it's been a really good, healthy process so far. So I'd strongly recommend Hostaway to anybody that's in our situation of really trying to figure out the complexity of Airbnb, Vrbo, Booking.com, Expedia, Google. I mean, it's complex. And the opportunity that we've had with working with Hostaway is really coordinating all of that and have a direct website as well. So you get challenges. It's not an easy process, but the support is fantastic. I just spent an hour with the support team yesterday on a particular problem I had with creating a new website, a new web domain that's integrated with the website Hostaway. And they just kept sticking with me. And I've just had so many calls with support teams in the past where they get frustrated, they throw their hands up. It's like, Booking.com is one of them, and they don't follow through on what they said they're going to do. And Hostaway, in their situation they just kept getting more people, frankly, to help with the complex situation I was in until we figured it out. So they stick with it, and it's a great app. The app does so much for you. It's almost limitless in terms of what it can do for you, but to take full advantage of it, you need the support to be able to get it right. And we're really trying to build a sophisticated process with the Pickleball Haven of Naples. It's a wonderful new property. It needs exposure, and it's getting us that exposure. And so far, so good. And we've already had two bookings before we're even fully onboarded with Hostaway. So Pickleball Haven of Naples is very happy with Hostaway at this point.
Prioritize real-user-identified key features according to your needs to find your best fit.
Hostaway
Top FeaturesSirvoy
Hostaway
Sirvoy
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: