--- title: "InTime Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InTime Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more." source_url: "https://www.capterra.com/p/103832/InTime-Solutions/" page_type: "product" language: "en" --- # InTime Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InTime ## What is InTime? InTime is the leading scheduling and workforce management software built for public safety. InTime's solution is designed to support public safety agencies run their best by automating tedious work, optimizing personnel spend, mitigating risk and improving staff engagement. Highlights include OT management, event management, leave management, reports & dashboards, and integrations. Additional modules include timekeeping, shift bidding, court and e-subpoenas, training and asset management. ## What is InTime used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Fire Department](https://www.capterra.com/fire-department-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 111 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $2000 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Employee Scheduling / 2026 - Workforce Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InTime?[Manage this product listing](https://www.g2.com/products/intime/claim_requests/new?auto=true) Rating Breakdown 4.8 +− Features4.6 Value for Money4.6 Ease of Use4.4 Customer Service4.9 Rating Breakdown 4.8 Features4.6 Value for Money4.6 Ease of Use4.4 Customer Service4.9 ## InTime Reviewers Verdict Updated September 2026 AI summary - InTime is well-suited for public safety agencies and organizations managing complex, 24/7 staff scheduling needs. - Positive feedback centers around its adaptable scheduling features, strong customer support, and easy employee access via desktop or mobile. - Teams benefit from improved coordination, reduced administrative workload, and greater transparency in daily scheduling and overtime management. - Reviewers note pain points like occasional delays addressing user feature requests and challenges integrating with some payroll systems. - It fits agencies seeking efficient, centralized workforce management, but buyers should consider payroll integration needs and support response times. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InTime 4.8 (111) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $2000 Flat Rate, Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (111) Ease Of Use 4.7 (5,315) Value For Money 4.6 (97) Value For Money 4.5 (5,072) Customer Service 4.9 (106) Customer Service 4.6 (5,086) ## InTime alternatives [4.5 (1,300)](https://www.capterra.com/p/121248/When-I-Work/reviews/) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.7 (1,911)](https://www.capterra.com/p/155467/ClockShark/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/103832/InTime-Solutions/alternatives/) ## FAQs about InTime Overview ### What problems does InTime solve? InTime solves complex 24/7 workforce scheduling problems by replacing spreadsheets, paper timecards, and disconnected tools with one system for shift coverage, overtime posting, leave requests, payroll imports, and real-time schedule visibility. Law enforcement agencies, dispatch, supervisors, schedulers, and HR teams benefit most from fewer staffing gaps, manual errors, and back-and-forth communication. Answer based on 91 reviews Overview ### Which roles and teams benefit most from InTime? InTime is most used by public safety supervisors, command staff, and administrative teams managing complex agency scheduling. Sergeants, lieutenants, captains, and fire chiefs rely on it for shift coverage, overtime control, and staffing visibility, while schedulers, assistants, and finance staff use it to coordinate timekeeping, approvals, payroll, and compliance workflows. Answer based on 111 reviews Overview ### What company size and industries is InTime built for? InTime is built primarily for small law enforcement organizations, with 65% of reviewers from small businesses and 65% from law enforcement. It also serves public safety and government administration teams, at 16% and 12% respectively, across agencies like police, corrections, dispatch, fire, EMS, and security for employee scheduling. Answer based on 111 reviews Features and Usability ### What are the key features of InTime? InTime includes core workforce management features such as employee scheduling, shift management, overtime posting and tracking, time off requests, and timesheet management. Differentiating capabilities include customizable scheduling rules for rotations and minimum staffing, mobile access for schedule viewing and sign-ups, plus reporting for payroll, leave, and staffing data. Answer based on 63 reviews Limitations ### Does InTime have bugs or technical issues? InTime stays reliable for daily scheduling, and support usually resolves bugs or setup problems quickly when they appear. Many law enforcement teams describe the system as stable and easy to troubleshoot, though some users mention occasional glitches, confusing options, mobile app limitations, and error messages that can slow certain workflows. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does InTime integrate with? InTime integrates with Dimensions, Workday Workforce Management, ADP Workforce Now, and QuickBooks Online Advanced. These integrations cover timekeeping, payroll, PTO, and accounting workflows, giving InTime connections to the core HR and finance platforms referenced in the catalog and user feedback. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on InTime? InTime offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers describe onboarding as fairly smooth with helpful support, especially for schedulers and experienced leads. New admins and novice users often need more time, particularly for backend setup, payroll, and training others. Answer based on 31 reviews Getting Started and Support ### What customer support options does InTime offer, and how do users rate the experience? InTime offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, easy to reach, and helpful with quick fixes and clear explanations. A few mention a learning curve, limited one-on-one training time, or friction around custom requests. Answer based on 44 reviews Features and Usability ### How well does InTime handle staff management? InTime handles staff management well with flexible scheduling, shift coverage tools, and clear roster visibility for busy agencies. Police departments and public safety teams often value its customization, overtime and leave tracking, and employee access through the app, though large organizational changes and complex roster notes can take extra steps. Answer based on 18 reviews ## Features AI summary Based on 10,047 Employee Scheduling reviews Capterra data shows that buyers of employee scheduling software rank the following features as their top priorities: - **Timesheet Management** (**51%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Employee Management** (**42%**) InTime supports all three of the features reviewers value most: **Timesheet Management**, **Mobile Access**, and **Employee Management**. Together, these capabilities help businesses track hours accurately, give staff easy access to schedules and updates from anywhere, and manage employee information more efficiently, allowing teams to coordinate shifts with less manual work and better day-to-day visibility. Timesheet Management 4.6 (43) 76.74% of 43 reviewers that rated this feature as important or highly important InTime offers straightforward timesheet input, review, and approval, making payroll preparation faster and more accurate. Users think it improves accountability, reduces errors, and is easy for employees of all technical backgrounds to use, especially with payroll system integrations. Mobile Access 4.6 (62) 75.81% of 62 reviewers that rated this feature as important or highly important It gives you the flexibility to view schedules, submit requests, and manage shifts from your phone. Some reviewers find the mobile app easy to use and helpful for staff, though several wish it included more administrative functions available on the desktop version. Employee Management 4.6 (52) 71.15% of 52 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Online Time Clock 3.9 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer Schedule Distribution 4.8 (48) 72.92% of 48 reviewers that rated this feature as important or highly important Assign and distribute work schedules to individual employees or teams within an organization Employee Scheduling 4.9 (52) 80.77% of 52 reviewers that rated this feature as important or highly important With this capability, you can quickly create, adjust, and manage complex schedules, even for 24/7 operations. Reviewers appreciate how it streamlines planning, reduces scheduling conflicts, and makes emergency changes easy, while offering transparency and a user-friendly experience. InTime 30 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically create schedules based on business needs or employee availability and qualifications Create budgets based on historical data and future projections Track employees' arrival and departure timings for payroll purposes Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks With this capability, you can quickly create, adjust, and manage complex schedules, even for 24/7 operations. Reviewers appreciate how it streamlines planning, reduces scheduling conflicts, and makes emergency changes easy, while offering transparency and a user-friendly experience. Communicate using messages within the system It gives you the flexibility to view schedules, submit requests, and manage shifts from your phone. Some reviewers find the mobile app easy to use and helpful for staff, though several wish it included more administrative functions available on the desktop version. Notifications via mobile devices Track/log the amount of time employees worked per job using a timer Manage and record overtime hours for hourly employees Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details You benefit from streamlined payroll processing and flexible integration with systems like Sage AccPac, IFAS, and Tyler Munis. Reviewers indicate it saves time, is easy to read, and adapts to complex payroll needs, though some note compatibility issues with certain payroll software. Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign and distribute work schedules to individual employees or teams within an organization Plan availability and assign specific time slots for tasks and resources Facilitate the scheduling and coordination of employee shifts Managing and trading shift details between employees Track and manage sick leave time Track employee skills, competencies, training & qualifications Track and manage employee's work hours to improve payroll accuracy Tools that allow employees to request/schedule time off InTime offers straightforward timesheet input, review, and approval, making payroll preparation faster and more accurate. Users think it improves accountability, reduces errors, and is easy for employees of all technical backgrounds to use, especially with payroll system integrations. Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Get Advice We can help you find the software with the features you need. Features 4.6 (111) 4.6 Based on 111 reviews ## Pricing Value for money 4.6 (97) Free Trial Basic $2,000 Flat Rate,Per Year Value for money 4.6 (97) 4.6 Based on 97 reviews ## Integrations [ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (106) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (106) 4.9 Based on 106 reviews ## User reviews Overall rating 4.8 Based on 111 reviews Filter by rating 5(85) 4(25) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NS Nate S. Sheriff’s Supervising Technical Communications Specialist Law Enforcement ### "Not a client….YET!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 You guys rock! I’m going to do my best to convey all the benefits we would have by purchasing your product Pros The outstanding customer service and knowledge they’ve shared in the conference. I look forward to implementing your software in our agency. Cons That I have to go home on Wednesday. Just kidding! The only question or concern I have is in regards to not being able to print out a daily schedule with the information we need. But from talking to \[sensitive content hidden\], it sounds like you have a solution for that. Alternatives considered [Pace Scheduler](https://www.capterra.com/p/168455/Pace-Scheduler/) [First Due](https://www.capterra.com/p/179338/First-Due/) [Aladtec](https://www.capterra.com/p/248403/Aladtec/) Reasons for choosing InTime You guys are the complete package.No one met our needs the way your system will. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD David D. Sergeant Law Enforcement ### "Great product and customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Pros InTime is a reliable scheduling software that simplifies shift management, improves communication, and saves time for supervisors and staff alike. Cons Ease of use for a new person could use improvement, but with the new knowledge hub going live that issue seems to be addressed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Cesar D. Sergeant Law Enforcement ### "Awesome product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Overall, I would say it has been a great experience. I would definitely recommend if your looking for a scheduling software. Pros The customer service is outstanding! Every question I have has been answered by their employees. If the person can't figure it out, they get someone else to assist. Cons Trying to create individual schedules is a little difficult. It would be beneficial to utilize the option in their software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Elizabeth L. Management Analyst II Law Enforcement ### "Payroll Processing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 It’s a great program that has benefited our agency. The program has help to streamline our processes & improve workflows. Pros The payroll module program is very user friendly. We are able to attach tracking categories for our grant use. Cons There are challenges with integration with \[sensitive content hidden\]. Our agency has to do a manual export and submit the export to our payroll department. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Crystal S. Sergeant Law Enforcement ### "inTime Beginner" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2025 I am very impressed with the program. The program cuts scheduling time in half. In our department, all of the sergeants have access to inTime which also helps with double checking our staff numbers Pros I like how organized the program is. It allows me to view my shift quickly and fill any vacant spots. Cons Being new to inTime, I was reluctant to learn how to learn a new session. I feel that is common among a lot people where they fear something new/change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dale M. Commander Law Enforcement ### "InTime saves time dealing with schedules." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Overall, InTime scheduling software streamlines the scheduling process, reduces administrative workload, and improves overall workforce coordination. It is a dependable and user-friendly tool that brings measurable improvements to operational efficiency and employee satisfaction. Pros One of InTime’s greatest strengths is its flexibility. The platform adapts well to a wide range of scheduling models, allowing supervisors and administrators to easily accommodate shift rotations, overtime rules, time-off requests, and special assignments. This versatility helps reduce manual errors and ensures that staffing levels are consistently optimized. Cons New schedulers or supervisors often find the system takes some time to get comfortable with.  The snapshot dashboard is in need of a retool. Alternatives considered [UKG TeleStaff](https://www.capterra.com/p/276928/UKG-TeleStaff/) Reasons for choosing InTime Police centric system, had all the features we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO Cameron O. Lieutenant Law Enforcement ### "2025 Intime review. " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Daily user since 2012. Daily scheduler since 2016 and now the department system admin and project lead. Pros Intime makes it easy to manage complex schedules in a 24/7 working environment while maintaining minimum staffing requirements and managing leave, callouts and overtime. Cons At times the desktop environment can be very resource intensive for a mobile computer and struggles to update in real time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cody M. Scheduler Law Enforcement ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Pros The simplicity of the product. It is simple to easy once you get going. It is constantly being updated. Cons I would say the only downside that I have with intime is that new Modular’s require Unlocking to gain access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kelli S. Admin Tech Lead Public Safety ### "Great system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Intime has been an amazing resource. They’ll connect you with the right person to troubleshoot any issues and they really listen to what their customers want Pros Their customer support from the very beginning has been amazing. We get answers quickly and they’re readily available to help any time you need it. Cons It would be nice if admin could create and/or customize reports or how certain things (like timesheets) look for end-users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VS Vurnchoy S. It Analyst Public Safety ### "Improve your day to day with Intime" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 7, 2025 We had an amazing implementation consultant. We had so many questions and concerns but \[sensitive content hidden\] was able to come up with solutions. Pros Of all of the third party applications i have helped implement, this is the most smooth and least troublesome. Cons The integration with our tyler munis erp system was a dissatisfaction. To not be able to integrate with our payroll system created difficulty. Switched from [ScheduleFlex](https://www.capterra.com/p/81956/ScheduleFlex/) Limitations with our old system sparked a search for something better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/103832/InTime-Solutions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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