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Vonage Contact Center vs Denser AI: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Key features rated by users
Features selected based on 2,199 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
--
Chatbot
NA
Inbox Management
NA
Email Management
4.0
% Fit
Missing features
Feature ratings
CRM
NA
Support Ticket Management
NA
Chatbot
5.0
Inbox Management
NA
Email Management
NA
User satisfaction
4.3
User reviews69
Ease of use
4.3
Functionality
4.3
Value for money
4.3
Customer support
4.4
5.0
User reviews31
Ease of use
4.9
Functionality
4.8
Value for money
4.7
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Contact center solution that assists businesses of all sizes with agent availability viewing, call routing, activity tracking, voice recording, and more.

Information Technology, Tech Support, Education, and Legal

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-5bb555c7-41e5-4a9b-ba13-08d8d5327dda
Bernard G
Cloud Applications Consultant
4.0

Bernard: I'm Bernard, contact center as a service consultant in the communications industry, and I would rate the Vonage Contact Center a four out of five. Prior to switching to the Vonage Contact Center, we were using a legacy PBX which had call center capabilities, but did not have the characteristics of a cloud-based solution. The Vonage Contact Center was selected because of a relationship that was established with Salesforce, which was used widely through the company. By leveraging the Salesforce relationship, it was relatively easy to implement a complete re-creation of the on premises phone system with the Vonage Contact Center and have it directly integrated with Salesforce in the cloud. It's relatively easy to move to a Vonage Contact Center, especially if you have well-defined queues in place already, and know exactly what your customer relationship management strategy is. So if you want to essentially move from an on-premises solution, have a relatively good idea of which do you wish to accomplish, you can basically move quite easily with the administration tools provided to a pure cloud-based solution with the Vonage Contact Center. I do recommend the Vonage Contact Center. However, it's important to note that you really do need to have a firm understanding of what your customer experience strategy is going to be. We found that the Vonage team was helpful, but didn't really have the same level of expertise as with what other providers offered. However, they did have additional functionality with their communication platform as a service capabilities, which is probably going to be implemented later on. So overall, if you have a firm grasp of what you wish to accomplish and want to wish to move from a on-premises solution to the cloud, the Vonage Contact Center solution will definitely get you there.

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User interface
104649 video thumbnail}
1 Video
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4 screenshots
10019191
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Vonage Contact Center

Top Features
19/37
  • Autoresponders
  • Chatbot
  • Collaboration Tools
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Data Security
  • Inbox Management
  • Interaction Tracking
  • Key Performance Indicators
  • Language Detection
  • Multiple Data Sources
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Third-Party Integrations
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Call Center Management
  • CRM
  • Dashboard
  • Email Management
  • Gamification
  • IVR
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Denser AI

2/37
Show Customer Service Software Features +
Vonage Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Denser AI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vonage Contact Center
  • By Vonage
  • Located in United States
  • Founded in 2001
Denser AI
  • By Denser AI
  • Located in United States
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