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Contact center solution that assists businesses of all sizes with agent availability viewing, call routing, activity tracking, voice recording, and more.
Information Technology, Tech Support, Education, and Legal
I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.
In the end, we stropped using the service it was so bad.
It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services.
Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology.
New Voice Media has had a huge positive impact on the business. The super-high reliability, alongside the in-depth reporting, has kept all aspects of the business happy.
The requirements to operate the dialer in certain web browsers and settings that need to be made in order for things to work can prove difficult and cause errors from time to time.
Real time visibility, great for statistical reporting. The support from Kyle Hughes has been outstanding.
Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.
I love the impressive array of features including web search and chat, enhanced technical support, superior customer service, proactive lead generation, unparalleled efficiency.
I'm concerned about denser AI's potential for bias amplification, lack of transparency leading to black-box decision-making, and it's impact on job displacement and inequality.
My experience has been top notch and i will recommend business associates to give it a shot. I already recommended 6 of my close partners and they have very great experience as well.
It is risky to have all your eggs in one basket.
It gives me confidence that I can contact great technical support if I need help understanding the system.
Learning Curve: Acquainting yourself with all of its capabilities can be intimidating at first and require some patience and time.
I was satisfied with the precise and reliable responses provided by Denser AI, effectively addressing all my inquiries.
Bernard: I'm Bernard, contact center as a service consultant in the communications industry, and I would rate the Vonage Contact Center a four out of five. Prior to switching to the Vonage Contact Center, we were using a legacy PBX which had call center capabilities, but did not have the characteristics of a cloud-based solution. The Vonage Contact Center was selected because of a relationship that was established with Salesforce, which was used widely through the company. By leveraging the Salesforce relationship, it was relatively easy to implement a complete re-creation of the on premises phone system with the Vonage Contact Center and have it directly integrated with Salesforce in the cloud. It's relatively easy to move to a Vonage Contact Center, especially if you have well-defined queues in place already, and know exactly what your customer relationship management strategy is. So if you want to essentially move from an on-premises solution, have a relatively good idea of which do you wish to accomplish, you can basically move quite easily with the administration tools provided to a pure cloud-based solution with the Vonage Contact Center. I do recommend the Vonage Contact Center. However, it's important to note that you really do need to have a firm understanding of what your customer experience strategy is going to be. We found that the Vonage team was helpful, but didn't really have the same level of expertise as with what other providers offered. However, they did have additional functionality with their communication platform as a service capabilities, which is probably going to be implemented later on. So overall, if you have a firm grasp of what you wish to accomplish and want to wish to move from a on-premises solution to the cloud, the Vonage Contact Center solution will definitely get you there.
Prioritize real-user-identified key features according to your needs to find your best fit.
Vonage Contact Center
Top FeaturesDenser AI
Vonage Contact Center
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