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Ideal for Independent hotels, Groups of hotels, Management companies and pub companies.
Small to Medium sized accommodation properties (hotel, motel, resort, Inn & B&B) looking to manage all guest records, reservations & online presence with an easy-to-learn, and simple-to-use tool.
It is very easy to use and has great flexibility in it. The data capture of the PMS is also great and therefore the system is capable of collection vital bits of data.
Lack of training for new staff, pricing makes it difficult for smaller hotels to invest in this which is imperative particularly when staff leave and take all the knowledge with them.
I am satisfied by this program and I am confident that soon will be the strongest PMS on the market as it is always seeking to upgrade and implement new futures of the software which is amazing.
There is little to dislike but if there's to be one complaint it's that the system is quite complicated for new starters to learn.
Very easy to integrate, we used zonal as well so good till linking system and good layout for housekeeping, revenue, forecasting etc. Great support from help desk.
One of my struggles with the system is the simplicity of print jobs and charge codes. If only it could be simplified.
Help desk fantastic and when you have had no training on the system and are self taught they are a godsend. Overall navigation very simple and for managers you can do everything if you know how.
Report facility but only a minor problem. Would like more Financial reporting but can always find the information required but often seems to be long process.
We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. Simple to use, very good training and easy to navigate.
Unable to update all room types when changing rates if some rooms are sold out. Rate field is blank if the room is sold out...so if the room reopens via cancels, it will default to the wrong rate.
The transition was seamless, and our rep was wonderful in training us and helping to get everything working just right. We are a larger than normal B&B, having 18 rooms.
We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made.
This enables us to base decisions on data rather than gut feeling. The support we have received from GP has been nothing short of excellent and we very pleased with all the help they have provided.
Probably the worst software I have ever worked with for a small property.
GuestPoint is perfectly suited for medium to small properties. It provides a fully functional cost effective solution for your property management requirements.
There are no features of GuestPoint that I dislike. I find it easy to understand and navigate all the tabs in the programme.
Prioritize real-user-identified key features according to your needs to find your best fit.
Rezlynx
GuestPoint
Top FeaturesRezlynx
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GuestPoint
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