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Ideal for Independent hotels, Groups of hotels, Management companies and pub companies.
Coaching from the support team has been excellent. The assessment I received on how well I am using the functionality of the software has been excellent.
They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off.
If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job.
The number one complaint of the software is the cost. Most of resnexus' clients are small, privately owned properties with limited budgets.
We love that this system is integrated with the OTAs and that our calendar works with them as well as the ease of the booking engine. Guests can select rooms with ease and can be booked in seconds.
I can’t think of anything that bothers me about the software.
Of the software companies that I talked to, I was the most confident that ResNexus was there for me, to help me use the features that were best for me and my company.
They advertise 24/7 customer service, UNTRUE. If you try to reach them on the weekend - forget it.
It is very easy to use and has great flexibility in it. The data capture of the PMS is also great and therefore the system is capable of collection vital bits of data.
Lack of training for new staff, pricing makes it difficult for smaller hotels to invest in this which is imperative particularly when staff leave and take all the knowledge with them.
I am satisfied by this program and I am confident that soon will be the strongest PMS on the market as it is always seeking to upgrade and implement new futures of the software which is amazing.
There is little to dislike but if there's to be one complaint it's that the system is quite complicated for new starters to learn.
Very easy to integrate, we used zonal as well so good till linking system and good layout for housekeeping, revenue, forecasting etc. Great support from help desk.
One of my struggles with the system is the simplicity of print jobs and charge codes. If only it could be simplified.
Help desk fantastic and when you have had no training on the system and are self taught they are a godsend. Overall navigation very simple and for managers you can do everything if you know how.
Report facility but only a minor problem. Would like more Financial reporting but can always find the information required but often seems to be long process.
Prioritize real-user-identified key features according to your needs to find your best fit.
ResNexus
Top FeaturesRezlynx
ResNexus
Rezlynx
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