---
title: "Compare Genius ERP vs Dynamics 365 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Genius ERP and Dynamics 365 based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/105244-157279/Genius-Manufacturing-vs-Dynamics-365"
page_type: "comparison"
language: "en"
---

# Genius ERP vs Dynamics 365 Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Genius ERPDynamics 3652/4 selected

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.2 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.2 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

Starting Price

$3000.00/year

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [205 reviews](#user-reviews)

Positive

182

Neutral

21

Negative

2

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,858 reviews](#user-reviews)

Positive

5,169

Neutral

553

Negative

136

## Not a match? Find software alternatives tailored to your priorities.

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rated it above 4 stars

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Starting Price

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## Summary

* * *

Key features rated by users

Features selected based on 1,905 reviews from enterprise resource planning software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

76%Fit

Not enough reviews

Feature ratings

Workflow Management

4.2

Real-Time Data

4.3

Activity Dashboard

3.5

Billing & Invoicing

4.3

Third-Party Integrations

4.0

80%Fit

High performer

Feature ratings

Workflow Management

4.4

Real-Time Data

4.5

Activity Dashboard

4.4

Billing & Invoicing

4.5

Third-Party Integrations

4.2

User satisfaction

User satisfaction

4.2

User reviews[205](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

4.2

Customer support

4.2

User satisfaction

4.4

User reviews[5,858](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$3000Per User, Per Year

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Custom Machinery & Equipment Manufacturers PV, Tank & Process Equipment Manufacturers, Transportation Equipment Manufacturers , Mold, Tool & Die Manufacturers, Metal Fabrication and Jobshop

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

SS

Stacy S.

Sales Marketing Coordinator

> "Genius ERP has helped us streamline workflows, improve communication between engineering, purchasing, production, and accounting, and gain..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7173614)

SR

Shandon R.

Chief Operating Officer

> "Working with higher cybersecurity controls and restrictions, Genius support struggles greatly when they don't have full access to your system,..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

SS

Stacy S.

Sales Marketing Coordinator

> "The integration with our CAD software has been especially valuable, reducing manual data entry and increasing accuracy. While there was an..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7173614)

GP

Gargi P.

Deputy Manager

> "Managing quality control is a bit of a trouble with this software as there are identical items with identical names which confuses the system..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7175988)

MM

Masoud M.

ERP Manager

> "The ability to customize screens, fields, reports, workflows, and business logic allows organizations to tailor the ERP to their unique..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7169187)

SR

Shandon R.

Chief Operating Officer

> "We had multiple add-on projects for automations or custom reports that were never finished but purchased with some never becoming functional."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

MM

Masoud M.

ERP Manager

> "We were able to create special add-ons and adapt the ERP to better fit our workflows, which helped improve alignment between the software and..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7169187)

SR

Shandon R.

Chief Operating Officer

> "Implementation and support are severely impacted when working within a high cybersecurity environment such as GCCH, CMMC L2, etc."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

SS

Sudama S.

Senior Software Engineer

> "I truly appreciate that this software connects every part of the business like designing, ordering materials and managing money into a single..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7177494)

JP

John P.

Software Engineer

> "Transferring decades of old information from messy spreadsheets into this clean system took us a very long time and caused major delays"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170877)

JP

John P.

Software Engineer

> "The thing that amazed me the most about Genius ERP was how it unified customer support, sales history, and communication logs in one place, so..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170877)

SK

Shivaleela K.

Associate Architect

> "If the software goes offline or suffers a technical glitch, the entire operation grinds to a sudden halt."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7172381)

FB

France B.

Business Operations Coordinator

> "The accounting module handles our day-to-day processes smoothly and provides the functionality we need for managing financial activities."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170011)

CO

Cheick O.

Field Engineer

> "There are a few issues with the MRP system and issues concerning the demand such as the ineffective resource control related to various vendors..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771116)

MM

Masoud M.

ERP Manager

> "This flexibility makes it easier to support evolving processes, improve user adoption, and ensure the system continues to meet business needs..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7169187)

SR

Shandon R.

Chief Operating Officer

> "CAD2BOM was/is nearly unusable for any meaningful amount of data and was highly unstable."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

Zach S.

Production Coordinator

> "Production scheduling and planning tools – Helps optimize capacity, reduce bottlenecks, and improve on-time delivery performance"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7177093)

ES

Eser S.

Computer Engineer

> "People can submit the same time entries more than once or fail to capture a change between job tasks that leads to inaccurate pay checks."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771008)

SR

Shandon R.

Chief Operating Officer

> "Its implemented and functional, and as ERPs go it provides much more power to us for managing the data, reports, dashboards and external..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

HJ

Hassene J.

IT Support Specialist

> "There are often suppliers’ lead time deviations within the procurement system and the organization consequently suffers when the system only..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771017)

SR

Shandon R.

Chief Operating Officer

> "The reports building tool is robust and fairly user friendly with some practice allowing for unique dashboards and reports that can quickly be..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

WG

Waleed G.

Project Manager

> "Creating the reports I require for the upper management are not easily doable and to make a particular report in a particular format usually..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6770957)

SS

Stacy S.

Sales Marketing Coordinator

> "It has improved efficiency, increased visibility across departments, and helped us manage complex custom projects more effectively."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7173614)

Pankaj P.

Assistant Manager Finance and Accounting

> "There is no such dislike using this software. While using some time French to English translation can annoy you. If you want to customize the..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6760882)

BR

Barath R.

Quality Control Coordinator

> "I am glad to have placed my trust in Genius ERP as it provides structural framework needed to double the production volume without needing to..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170583)

SP

Salahudeen P.

Chief Financial Officer

> "Work center performance reports are slower to develop and cannot be easily filtered by the date or the type of order."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771079)

RM

Raghvendra M.

Software Engineer

> "We are really overjoyed to inform that this tool has transformed our daily operations by replacing scattered spreadsheets with a single source..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7169042)

AO

Adiel O.

IT Head

> "Some systems call for full user log out that affect working hours leading to disruption of production."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771089)

JP

Jamieson P.

Business Optimization Lead

> "It is beneficial to have a flow of information and data, in a consolidated platform, that can be linked a referenced easily."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7174434)

PP

Paata P.

Software Engineer

> "The control of the invoices to the customers is not very automated, as I was expecting it to be."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771022)

MG

Margaux G.

Operations Director

> "I submit my BOMs and routing, and the system de-dupes data entry which greatly improves the link between design and the actual execution of the..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6770937)

RO

Recebe O.

Data Center Operator

> "I have come across slow loading of the data whenever more than one person works on the same work order."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771035)

AC

Ana C.

Buyer

> "The customer support and the free sessions for Q&A, easy layout, clear and objective for each section."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170647)

AR

Ahmed R.

Support Technician

> "This has led to a few incomplete profitability assessments till realised which settings were being left out."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771128)

PP

Paata P.

Software Engineer

> "I can create even second and third level BOMs for assemblies and subassemblies with great accuracy and directly see who has taken what parts..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771022)

AA

Amani A.

IT Specialist

> "There are also some problems in the scheduling module that I faced."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6770931)

MC

Meghan C.

Materials Manager

> "It has become a daily tool of mine to help track in progress projects and tasks."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170844)

WG

Waleed G.

Project Manager

> "One difficulty that is usually encountered is the generation of the report."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6770957)

RO

Recebe O.

Data Center Operator

> "I upload my design files, and they are quickly and easily accessed throughout the whole job This reduces the number of emails exchanged between..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771035)

MS

Michelle S.

ERP Administrator and Marketing Manager

> "Using language and tools we'd been using for over 50 years and trying to sync it up with a general manufacturing software was quite a challenge."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6473356)

GP

Gargi P.

Deputy Manager

> "Love that it looks at current orders and alerts our teams when stock is low."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7175988)

AB

Adam B.

Project Engineer

> "Sometimes it is too late and you are stuck with an un-editable item, job, etc."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6449808)

Demmie P.

Sales Ops Support

> "Genius ERP is easy to navigate and offers useful features for managing manufacturing, inventory, and production."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7175116)

ZM

Zachary M.

Staff Accountant

> "Overall it is fairly straight forward, but issues can occur when an entire team isn't fluent with the system."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6443624)

MC

Marc C.

Operations Manager

> "Also gives us a complete trail of the product and parts at our fingertips."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7169282)

SW

Steve W.

Sales Manager

> "Appears simple information is not easily found or you need to go through several clicks to find information required."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4917940)

CD

Claudio D.

Digital Marketer

> "The software has enabled us to seamlessly manage all our daily operations with alot of accuracy and error free."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6642207)

FM

Fabiola M.

Accounting

> "The updates sometimes mess with some of the customed reports. "

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4051182)

MC

Meghan C.

Materials Manager

> "This has helped streamline communication and workflow."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170844)

AE

Allan E.

Business Analyst

> "The lack of documentation for the API endpoints"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4917957)

AS

Amanda S.

Office Manager

> "Support is fantastic and often solves my problems within hours of contacting them."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170636)

SL

Samantha L.

President & CEO

> "The scheduling is a very hard concept to understand and it takes time to get it to work. "

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3992377)

FB

France B.

Business Operations Coordinator

> "The support team is responsive and dependable whenever assistance is needed."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170011)

BD

Brenda D.

Accounting Assistant

> "There isnt a capability to print a GL Listing"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4927991)

CD

Claudio D.

Digital Marketer

> "Genius EPR has made easy for us to track all financial performance of our various business without beating around the bush."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6642207)

LM

Larry M.

Director of Technology

> "Controlling who can see labor hours and labor costs and the ability to derive hourly rates by employees is very complex and not intuitive. "

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#SoftwareAdvice___3163330)

JD

Jhonny D.

Senior IT Manager

> "The real-time job costing was one of the most beneficial things I came across while working with it."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6771100)

JK

Jonatan K.

Production Planning

> "Lack of import from PLM, we need to import BOMs manually"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3988554)

MS

Max S.

Technical Sales

> "User friendly, smooth learning curve."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7168895)

RK

Rachel K.

Accounting

> "Cannot edit many things, cause lots of issues."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4043438)

VR

Verified Reviewer

Senior Manager - Design

> "The user-friendly interface adds to its appeal, creating a well-orchestrated manufacturing environment that boosts efficiency and adaptability."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6006673)

XY

Xu Y.

Detail Designer

> "It's very out dated, not cloud based, no app, like 199x software."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4021657)

RM

Ram M.

Manager - Digital Marketing

> "Genius ERP enabled us to integrate information modules into one user-friendly platform .Integrating"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6007436)

PC

Phoebe C.

Operations Assistant

> "i am still learning the Genius short cuts, sometimes it is not very user friendly, from my point of view; in a sense of being a first time..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3170000)

JS

Josh S.

OPEX Manager

> "From CAD to BOM capability, preliminary purchasing of long lead time parts, scheduling using the drum-buffer-rope method and the ability to..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3988188)

XY

Xu Y.

Detail Designer

> "Not user friendly and no update"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4021657)

Pankaj P.

Assistant Manager Finance and Accounting

> "Easily Integrations makes it more smoother to use."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6760882)

KP

Kristen P.

Operations Manager

> "We have run into situations where the software is not advanced enough to support us on automation projects that we would like to implement. "

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___2410136)

Nada A.

Production Manager

> "Existing reports such as the open order report, have so much information to be able to manage at a higher level with all the critical details..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4883734)

PB

Pierre B.

PDG/CEO

> "If you have a lot of daily's transactions, system could be slow..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3025484)

RM

Ram M.

Manager - Digital Marketing

> "Genius has significantly reduced the time it takes to plan, Make offers and produce projects."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6007436)

KP

Kristen P.

Operations Manager

> "Customization of reports can be costly. "

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___2410136)

AB

Adam B.

Project Engineer

> "I appreciate the ability to filter most menus & the search options are smart."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6449808)

VrR

Valérie R.

Financial Controller

> "The help guide is not really helpful when we do research on it."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___2422426)

Jasmine J.

Sales Estimator

> "The financial analytics obtaining using Genius ERP features and the Bills of Materials capability and reports preparation Genius ERP is..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4968861)

MS

Michelle S.

ERP Administrator and Marketing Manager

> "Using language and tools we'd been using for over 50 years and trying to sync it up with a general manufacturing software was quite a challenge."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6473356)

CR

Cathy R.

Operations

> "Thus far, we have been pleased with the capabilities of the product and it seems well suited for our small, made-to-order manufacturing..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6456263)

JK

Jonatan K.

Production Planning

> "Lack of import from PLM, we need to import BOMs manually"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3988554)

WA

Willy A.

BMS Designer

> "BOM building, transferring into purchasing, receiving, and invoicing is smooth and works well, especially for repeat products and purchasing."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4927792)

SW

Steve W.

Sales Manager

> "Appears simple information is not easily found or you need to go through several clicks to find information required."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4917940)

VR

Verified Reviewer

Senior Manager - Design

> "The user-friendly interface adds to its appeal, creating a well-orchestrated manufacturing environment that boosts efficiency and adaptability."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6006673)

SR

Shandon R.

Chief Operating Officer

> "Implementation and support are severely impacted when working within a high cybersecurity environment such as GCCH, CMMC L2, etc."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7170106)

MM

Masoud M.

ERP Manager

> "We were able to create special add-ons and adapt the ERP to better fit our workflows, which helped improve alignment between the software and..."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___7169187)

ZM

Zachary M.

Staff Accountant

> "Overall it is fairly straight forward, but issues can occur when an entire team isn't fluent with the system."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6443624)

Marco L.

Chat Moderator

> "Transactions are fast, and the integration is almost perfect."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___6152585)

AE

Allan E.

Business Analyst

> "The lack of documentation for the API endpoints"

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___4917957)

MF

Matthew F.

Sales Manager

> "Genius had a robust CAD2BOM integration and won out in our selection based on this criterion."

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___3986337)

KP

Kristen P.

Operations Manager

> "We have run into situations where the software is not advanced enough to support us on automation projects that we would like to implement. "

[See full review](https://www.capterra.com/p/105244/Genius-Manufacturing/#Capterra___2410136)

[View Reviews](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Andrea L.

Innovation Manager

> "It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186953)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Christopher V.

Human Relations

> "No system is perfect, and if anyone tells you Dynamics 365 doesn't have a dark side, they're either selling it to you or they haven't actually had to manage it...."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648)

Christopher V.

Human Relations

> "With Dynamics, they can track a high-value lead, update a pipeline forecasting model, and review financial compliance metrics without ever truly leaving their..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648)

Blake A.

IT Technician

> "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Blake A.

IT Technician

> "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

VR

Verified Reviewer

CEO

> "Sometimes it becomes slow and there are random bugs with invoicing and bank sync."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930)

VR

Verified Reviewer

Sales Specialist

> "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474)

AV

Arne V.

Controller

> "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

JP

Jonathan P.

Digital Content Specialist

> "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Christopher V.

Human Relations

> "You deploy exactly what you need to secure your current objectives be it Sales, Finance, or Supply Chain and scale up the architecture as your footprint expands."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648)

Breanna G.

Onboarding Coordinator

> "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

SS

Sarita S.

Lead software engineer

> "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MS

Martina S.

VP

> "It often feels like a system built for administrators rather than everyday users."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

BL

Byron L.

Software Developer

> "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

Breanna G.

Onboarding Coordinator

> "Training new staff on it is difficult."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

VR

Verified Reviewer

Full Stack Developer

> "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

MB

Matt B.

Senior Software Engineer at JEOL USA

> "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

ML

Mike L.

Global Head of Product Development

> "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

RG

Rne G.

Sales

> "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

MG

MARIE G.

Accountant

> "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

MTA

Md Tabrez A.

Senior Associate

> "Sometimes the performance goes wrong, otherwise, all is good."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6581390)

AV

Alexandra V.

People Business Partner

> "Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

Masud R.

owner

> "One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6211646)

Dixit V.

Support Engineer

> "Dynamics 365 has been a valuable asset for our business."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6491623)

DY

Deniz Y.

Software Developer

> "You have to really invest some tutorial for using 100% of the features which I still can't."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4721856)

CD

Christian D.

Manager

> "However, I'm hopeful that it will get to that point with further investment from Microsoft."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

SH

Shane H.

accounts

> "Some users also feel that they are paying for features they don't need or use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4774867)

TF

Tayo F.

Consultant

> "Dynamics 365 has been a valuable asset for our business."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6442219)

VR

Verified Reviewer

Administration

> "Having to pay a fee, as I am unemployed"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5019728)

Cristian S.

Especialista en marketing

> "Learning the platform and tools required a strong investment at the beginning, the results were immediate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5061217)

RM

Renaud M.

CCO

> "It was ok, but I fund the software to be too cumbersome to use efficiently"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3727185)

RW

Ray W.

Senior Consultwnt

> "Great product to be honest, many different modules. But very good user interface but can be costly for implementation."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7045356)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

VK

Victor K.

Freelencer

> "Its user-friendly interface and robust features have significantly enhanced our overall efficiency and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6165236)

AL

Andre L.

Program Manager

> "First, the interface is a bit clunky and unorganized."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848)

VH

Victor H.

CEO

> "Microsoft Dynamics has the applications a lot of companies use these day, which makes it easy to interact with them."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6076038)

JM

Justus M.

Freelancer

> "User interface: Some users may find the user interface of Dynamics 365 to be less intuitive or user-friendly compared to other platforms."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542)

SB

Saurabh B.

Area Sales Manager

> "Interface is good for PC as well as Mobile."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4299995)

JM

Justus M.

Freelancer

> "Additionally, some users may find the user interface to be less intuitive compared to other platforms."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

GN

Gabriel N.

Senior accounting officer

> "This version, at least the one used by us, is lacking the following: 1. ability to integrate with other software 2."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5089251)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

VR

Verified Reviewer

IT Infrastructure analyst

> "Integration: Integrating Dynamics 365 CRM with other systems or third-party applications can be challenging, especially if there is no out-of-the-box integration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4595262)

ML

Mike L.

Global Head of Product Development

> "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227)

MM

Mary M.

Business Development

> "integration with some social media like whatsapp is missing"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5049456)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

MS

Manmohan S.

Manager

> "The software requires some technical expertise to set up and integrate with other systems, which may not be feasible for some businesses."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4603124)

RD

Raymond D.

Client service Agent

> "Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509336)

CW

Cavan W.

SDR Leader

> "Mostly ok, frustrating and hard to keep up to date."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6588751)

AS

Adefemi S.

Customer service representative

> "I like it’s an all round application that makes tasks easy."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6838572)

KP

Karen P.

Quality Engineer

> "Changes to the out the box version can be difficult to make"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6008735)

NR

Nilisha R.

Compensation specialist

> "Very easy to use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7100537)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

WL

Warren L.

General Manager

> "Dynamics, like the rest of the Office package, is easy to use and very easy to pickup for someone who's never used it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6687899)

DT

Doreen T.

Service Manager

> "Also, it is easy to get overwhelmed by all the options."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5084994)

LD

Linus D.

Marketing Director

> "Dynamics 365 has a significant customer support players, and this resolves challenges that occur."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366881)

IN

Isaiah N.

Digital sales manager

> "Its customer support is slow at times and one is forced to wait for long"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6009377)

TW

Toshia W.

Owner

> "It has a amazing support system build in."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6103696)

RC

Ryan C.

Operations Manager

> "Expensive but all good until there is an issue as customer support won't help"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6038713)

Mirza S.

Software Tester

> "I used it mostly for gathering user info and for managing tickets about production incidents, after taking a few days to get used to it, it was very helpful in my..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3526685)

JP

Jesus P.

IT MANAGER

> "Technical support was difficult and implementation was difficult"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#SoftwareAdvice___5048967)

AC

Anil C.

Educator

> "Provides personalized connected service and better support across channels. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4842375)

VR

Verified Reviewer

App integrations specialist

> "Poor support on mac."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6224751)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)

4.25 (205)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,858)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Genius ERP

23/37

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Billing & Invoicing
-   Bills of Material
-   Business Intelligence
-   Business Process Automation
-   CRM
-   Customizable Reports
-   Data Analysis Tools
-   Distribution Management
-   Document Management
-   Enterprise Asset Management
-   Financial Management
-   Forecasting
-   Generative AI
-   HR Management
-   Integrated Business Operations
-   Inventory Management
-   Manufacturing Planning
-   Marketing Management
-   Multi-Location
-   Order Management
-   Project Management
-   Purchase Order Management
-   Real-Time Data
-   Reporting/Analytics
-   Resource Scheduling
-   Sales Management
-   Supply Chain Management
-   Task Management
-   Third-Party Integrations
-   Time & Expense Tracking
-   Visual Analytics
-   Warehouse Management
-   Workflow Management

[See all features](https://www.capterra.com/p/105244/Genius-Manufacturing/#features)

Dynamics 365

Top features

24/37

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Billing & Invoicing
-   Bills of Material
-   Business Intelligence
-   Business Process Automation
-   CRM
-   Customizable Reports
-   Data Analysis Tools
-   Distribution Management
-   Document Management
-   Enterprise Asset Management
-   Financial Management
-   Forecasting
-   Generative AI
-   HR Management
-   Integrated Business Operations
-   Inventory Management
-   Manufacturing Planning
-   Marketing Management
-   Multi-Location
-   Order Management
-   Project Management
-   Purchase Order Management
-   Real-Time Data
-   Reporting/Analytics
-   Resource Scheduling
-   Sales Management
-   Supply Chain Management
-   Task Management
-   Third-Party Integrations
-   Time & Expense Tracking
-   Visual Analytics
-   Warehouse Management
-   Workflow Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

Genius ERP is recognized as a top-rated tool in 2 Capterra Shortlist reports

No recognitions have been awarded to Dynamics 365

### Deployment & support

Genius ERP

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Genius ERP

-   By Genius Solutions
-   Located in Canada
-   Founded in 1990

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.25 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

vs

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Contact vendor for pricing

4.2

Features

4.2

4.1

Ease of Use

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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4.3

Features

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4.1

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[View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365)

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.25 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

vs

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$3000/year

Price

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4.2

Features

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4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/105244-135618/Genius-Manufacturing-vs-Odoo)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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$50/month

Price

$25/month

4.3

Features

4.4

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.25 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

vs

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$3000/year

Price

Contact vendor for pricing

4.2

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/105244-213927/Genius-Manufacturing-vs-Sage-X3)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$50/month

Price

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4.3

Features

4.3

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365)

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.25 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

vs

[SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[4.35 (358)](https://www.capterra.com/p/152293/SAP-S-4HANA/reviews/)

$3000/year

Price

Contact vendor for pricing

4.2

Features

4.3

4.1

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/105244-152293/Genius-Manufacturing-vs-SAP-S-4HANA)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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Price

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4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.25 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

vs

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Price

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4.2

Features

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4.1

Ease of Use

3.7

[View full comparison](https://www.capterra.com/compare/105244-212111/Genius-Manufacturing-vs-Dynamics-365-Business-Central)

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4.3

Features

4.5

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM)

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[4.25 (205)](https://www.capterra.com/p/105244/Genius-Manufacturing/reviews/)

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$3000/year

Price

Contact vendor for pricing

4.2

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/96371-105244/Acumatica-Cloud-ERP-vs-Genius-Manufacturing)

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Contact vendor for pricing

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4.1

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