---
title: "Compare Simpro vs Dynamics 365 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Simpro and Dynamics 365 based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/10529-157279/Simpro-Enterprise-vs-Dynamics-365"
page_type: "comparison"
language: "en"
---

# Simpro vs Dynamics 365 Features and Cost Comparison

Last updated September 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SimproDynamics 3652/4 selected

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[4.0 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[4.0 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.7

Functionality

3.9

Ease of Use

3.7

Customer Service

3.8

Reviews Sentiment

Based on [149 reviews](#user-reviews)

Positive

112

Neutral

12

Negative

25

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,858 reviews](#user-reviews)

Positive

5,169

Neutral

553

Negative

136

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Starting Price

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Flat Rate,Per Month

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### Zoho CRM

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### Salesforce Sales Cloud

4.4 (18,810)

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,120 reviews from business management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Real-Time Data

3.3

Collaboration Tools

\--

API

\--

Accounting

5.0

Client Management

\--

70%Fit

Missing features

Feature ratings

Real-Time Data

4.5

Collaboration Tools

4.5

API

3.9

Accounting

4.4

Client Management

NA

User satisfaction

User satisfaction

4.0

User reviews[149](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

Ease of use

3.7

Functionality

3.9

Value for money

3.7

Customer support

3.8

User satisfaction

4.4

User reviews[5,858](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Simpro is used by electrical contractors, plumbers, HVAC technicians, security companies, fire protection specialists, and field service trades professionals.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

Joe H.

Junior Project Manager

> "The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7152337)

Braden B.

Managing Director

> "The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices,..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7118352)

Joe H.

Junior Project Manager

> "The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7152337)

PS

Peter S.

Backend Developer

> "It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7117260)

VR

Verified Reviewer

Office Admin

> "It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7174604)

CR

Cory R.

Ops

> "issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7061000)

PS

Peter S.

Backend Developer

> "This application has really helped me with my project management right come job quotes costing to to my task maintenance planning"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7117260)

Joseph A.

Accounts manager

> "Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6869109)

Joe H.

Junior Project Manager

> "Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7152337)

Joseph A.

Accounts manager

> "While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6869109)

Joe H.

Junior Project Manager

> "Inventory management is well organised and helps keep track of stock levels accurately."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7152337)

CH

Carl H.

director

> "They promised to work with us to part ways after agreeing the system wasn't working only for their vice president of sales to..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7044427)

KH

Krystle H.

Accounts Receivable Specialist

> "It is also great for documents, communication with the team and can use it in the field via their smartphone app."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6570319)

HK

Harry K.

IT and Business Support

> "The mobile application logs the engineers out at random intervals, and there is not a clear reason as to why this happens."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6864129)

PS

Peter S.

Backend Developer

> "my overall experience, I like it because it make my make my work more easier and straight forward!"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7117260)

EE

Edward E.

Estimator

> "We regularly loose work, I had to enter my notes THREE times recently!"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7104591)

VR

Verified Reviewer

Office Admin

> "Overall, my experience with the software has been highly positive despite a steep learning curve."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7174604)

DW

Dean W.

Director

> "It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6249371)

Braden B.

Managing Director

> "They are great marketers of their own branding..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7118352)

Guy F.

Director

> "It started off pretty bad, they missed training meetings, each time it was a different staff member, as they had left."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6869293)

MT

Marek T.

CEO

> "The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4812680)

HK

Harry K.

IT and Business Support

> "There are also some features of the system that Simpro does not do so well, but are included."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6864129)

MT

Marek T.

CEO

> "The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4812680)

EE

Edward E.

Estimator

> "Loses work regularly, not intuitive, expensive."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7104591)

MT

Marek T.

CEO

> "One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4812680)

Delaney H.

Office Manager

> "I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#GetApp___6420999)

Delaney H.

Office Manager

> "My implementation rep was the only person who actually seems to care and did try very hard to make this work for us."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#GetApp___6420999)

RD

Renico D.

Payroll and system administrator

> "The program was not as user friendly and we struggled to get stuff done"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6688676)

VR

Verified Reviewer

Client Services Lead- EMEA

> "Free trial period is good to evaluate the tool."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6487727)

JN

John N.

Director

> "Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___5093782)

AM

Andrew M.

Estimator

> "It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3400983)

EE

Edward E.

Estimator

> "Infuriating!!"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7104591)

Dean K.

Marketing & PR Manager

> "The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3560285)

LK

Lorne K.

Owner

> "Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___4515295)

JH

Jeanette H.

Owner

> "The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3387623)

Delaney H.

Office Manager

> "Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#GetApp___6420999)

BEY

İBrahim Enes Y.

Project Manager & Business Analyst

> "Great user interface, satisfying number of templates for project management processes"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4206378)

Delaney H.

Office Manager

> "Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#GetApp___6420999)

AM

Andrew M.

Estimator

> "The software provides us with a centralised platform that integrates all aspects of our workflow processes."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3400983)

JN

John N.

Director

> "Its still very backwards download/upload functions."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___5093782)

VR

Verified Reviewer

data analyst

> "Simpro is an excellent software for project management."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4190502)

VR

Verified Reviewer

Client Services Lead- EMEA

> "Customization is not very well established."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6487727)

AL

Allison L.

Office Manager

> "Copying jobs is another great feature and also creating recurring jobs is fantastic. Once you get the hang of it and finding..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3383412)

Delaney H.

Office Manager

> "I was told yes they bring it all over to make us whole - this is not true. "

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#GetApp___6420999)

DW

Dale W.

Director

> "Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3381374)

MS

Martin S.

director

> "It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3829020)

FG

Faye G.

Operations Manager

> "Simpro has excellent features to streamline processes like auto triggered notifications."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3400407)

LK

Lorne K.

Owner

> "Continued training is more expensive than hiring a 90 ton crane with an operator."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___4515295)

CM

Chris M.

Business Solutions Manager

> "Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3388891)

LK

Lorne K.

Owner

> "Reports are not consistent."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___4515295)

MH

Matthew H.

Major Accounts Manager

> "I have now increased my knowledge of the system to the point that I am implementing new systems for the team here that have been..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366470)

JM

Jaroth M.

Student

> "I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3497098)

FG

Faye G.

Operations Manager

> "These are helping our company take the step forward to compete with big players in helping us look professional."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3400407)

LK

Lorne K.

Owner

> "Sales oversold what the pros would be."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___4515295)

DC

David C.

Managing Director

> "Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3765508)

HM

Hoss M.

IT Project Manager

> "Dynamic Emails - It's not easy to have access to custom fields in the emails."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366541)

MH

Matthew H.

Major Accounts Manager

> "My overall experience is positive, it's a big system that's capable of many more things than we use currently so that's good to..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366470)

MC

Mark C.

Managing Director

> "Quote forms (templates) are a bit 'clunky'"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3395661)

JV

Jane V.

Office Manager

> "The software offers so much and you need to figure out what matters first and slowly work into the other things."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3372039)

DC

David C.

Managing Director

> "The mobile app is hard to use not intuative and lacks some funtionality."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3765508)

GC

Gwyneth C.

Administration Manager

> "Comprehensive features, with easy integration with accounting package. "

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366162)

PB

Paul B.

Director

> "Poor software, Poor management, poor implementation, Avoid at all costs"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___3389241)

VR

Verified Reviewer

data analyst

> "it's really a complete and quite easy to use software."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4190502)

SB

Shane B.

Manager

> "From a technician and management perspective the platform either doesnt record any of your information for the day because it..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___2474053)

MH

Matthew H.

Major Accounts Manager

> "From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366470)

RT

Russell T.

Partner

> "From that point on they refused to reply to emails or phone calls."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3416646)

CM

Chris M.

Business Solutions Manager

> "The design of the software follows a logical flow so makes adoption easier."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3388891)

MS

Martin S.

director

> "the entire user interface is exceptionally poorly designed."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3829020)

RT

Russell T.

Partner

> "The Quote features and catalogue worked well."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3416646)

JV

Jane V.

Office Manager

> "When they tell you planning and implementing is hard they are not lying. "

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3372039)

PT

Pippa T.

Director

> "They weren't the cheapest but we got a good feel for the company and we haven't been disappointed."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3401003)

BJ

Bruce J.

owner

> "Finally I was told it was a problem on how it was set up on square's end. "

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___3311603)

DH

Daryl H.

Operations Admin Officet

> "Simpro has been a huge leap from where we were at prior."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3381341)

SB

Shane B.

Manager

> "Constant crashing and syncing errors."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___2474053)

VR

Verified Reviewer

COO

> "They are continuously improving and updating simPRO."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3375638)

SB

Shane B.

Manager

> "The company obviously cares very little about its field component."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#SoftwareAdvice___2474053)

HM

Hoss M.

IT Project Manager

> "Security - It's highly secured as far as our experience."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366541)

PS

Peter S.

Backend Developer

> "It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7117260)

AL

Allison L.

Office Manager

> "Great to change to Cloud Based product."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3383412)

Joseph A.

Accounts manager

> "While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6869109)

BEY

İBrahim Enes Y.

Project Manager & Business Analyst

> "Great user interface, satisfying number of templates for project management processes"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4206378)

EE

Edward E.

Estimator

> "Loses work regularly, not intuitive, expensive."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7104591)

MH

Matthew H.

Major Accounts Manager

> "From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366470)

JN

John N.

Director

> "Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___5093782)

GC

Gwyneth C.

Administration Manager

> "Comprehensive features, with easy integration with accounting package. "

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3366162)

Joseph A.

Accounts manager

> "While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a..."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6869109)

PS

Peter S.

Backend Developer

> "my overall experience, I like it because it make my make my work more easier and straight forward!"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7117260)

RD

Renico D.

Payroll and system administrator

> "The program was not as user friendly and we struggled to get stuff done"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___6688676)

JV

Jane V.

Office Manager

> "The software offers so much and you need to figure out what matters first and slowly work into the other things."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___3372039)

EE

Edward E.

Estimator

> "Infuriating!!"

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___7104591)

VR

Verified Reviewer

data analyst

> "it's really a complete and quite easy to use software."

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#Capterra___4190502)

Delaney H.

Office Manager

> "I was told yes they bring it all over to make us whole - this is not true. "

[See full review](https://www.capterra.com/p/10529/Simpro-Enterprise/#GetApp___6420999)

[View Reviews](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Andrea L.

Innovation Manager

> "It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186953)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Christopher V.

Human Relations

> "No system is perfect, and if anyone tells you Dynamics 365 doesn't have a dark side, they're either selling it to you or they haven't actually had to manage it...."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648)

Christopher V.

Human Relations

> "With Dynamics, they can track a high-value lead, update a pipeline forecasting model, and review financial compliance metrics without ever truly leaving their..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648)

Blake A.

IT Technician

> "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Blake A.

IT Technician

> "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

VR

Verified Reviewer

CEO

> "Sometimes it becomes slow and there are random bugs with invoicing and bank sync."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930)

VR

Verified Reviewer

Sales Specialist

> "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474)

AV

Arne V.

Controller

> "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

JP

Jonathan P.

Digital Content Specialist

> "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Christopher V.

Human Relations

> "You deploy exactly what you need to secure your current objectives be it Sales, Finance, or Supply Chain and scale up the architecture as your footprint expands."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648)

Breanna G.

Onboarding Coordinator

> "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

SS

Sarita S.

Lead software engineer

> "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MS

Martina S.

VP

> "It often feels like a system built for administrators rather than everyday users."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

BL

Byron L.

Software Developer

> "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

Breanna G.

Onboarding Coordinator

> "Training new staff on it is difficult."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

VR

Verified Reviewer

Full Stack Developer

> "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

MB

Matt B.

Senior Software Engineer at JEOL USA

> "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

ML

Mike L.

Global Head of Product Development

> "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

RG

Rne G.

Sales

> "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

MG

MARIE G.

Accountant

> "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

MTA

Md Tabrez A.

Senior Associate

> "Sometimes the performance goes wrong, otherwise, all is good."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6581390)

AV

Alexandra V.

People Business Partner

> "Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

Masud R.

owner

> "One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6211646)

Dixit V.

Support Engineer

> "Dynamics 365 has been a valuable asset for our business."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6491623)

DY

Deniz Y.

Software Developer

> "You have to really invest some tutorial for using 100% of the features which I still can't."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4721856)

CD

Christian D.

Manager

> "However, I'm hopeful that it will get to that point with further investment from Microsoft."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

SH

Shane H.

accounts

> "Some users also feel that they are paying for features they don't need or use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4774867)

TF

Tayo F.

Consultant

> "Dynamics 365 has been a valuable asset for our business."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6442219)

VR

Verified Reviewer

Administration

> "Having to pay a fee, as I am unemployed"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5019728)

Cristian S.

Especialista en marketing

> "Learning the platform and tools required a strong investment at the beginning, the results were immediate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5061217)

RM

Renaud M.

CCO

> "It was ok, but I fund the software to be too cumbersome to use efficiently"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3727185)

RW

Ray W.

Senior Consultwnt

> "Great product to be honest, many different modules. But very good user interface but can be costly for implementation."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7045356)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

VK

Victor K.

Freelencer

> "Its user-friendly interface and robust features have significantly enhanced our overall efficiency and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6165236)

AL

Andre L.

Program Manager

> "First, the interface is a bit clunky and unorganized."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848)

VH

Victor H.

CEO

> "Microsoft Dynamics has the applications a lot of companies use these day, which makes it easy to interact with them."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6076038)

JM

Justus M.

Freelancer

> "User interface: Some users may find the user interface of Dynamics 365 to be less intuitive or user-friendly compared to other platforms."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542)

SB

Saurabh B.

Area Sales Manager

> "Interface is good for PC as well as Mobile."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4299995)

JM

Justus M.

Freelancer

> "Additionally, some users may find the user interface to be less intuitive compared to other platforms."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

GN

Gabriel N.

Senior accounting officer

> "This version, at least the one used by us, is lacking the following: 1. ability to integrate with other software 2."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5089251)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

VR

Verified Reviewer

IT Infrastructure analyst

> "Integration: Integrating Dynamics 365 CRM with other systems or third-party applications can be challenging, especially if there is no out-of-the-box integration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4595262)

ML

Mike L.

Global Head of Product Development

> "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227)

MM

Mary M.

Business Development

> "integration with some social media like whatsapp is missing"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5049456)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

MS

Manmohan S.

Manager

> "The software requires some technical expertise to set up and integrate with other systems, which may not be feasible for some businesses."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4603124)

RD

Raymond D.

Client service Agent

> "Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509336)

CW

Cavan W.

SDR Leader

> "Mostly ok, frustrating and hard to keep up to date."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6588751)

AS

Adefemi S.

Customer service representative

> "I like it’s an all round application that makes tasks easy."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6838572)

KP

Karen P.

Quality Engineer

> "Changes to the out the box version can be difficult to make"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6008735)

NR

Nilisha R.

Compensation specialist

> "Very easy to use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7100537)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

WL

Warren L.

General Manager

> "Dynamics, like the rest of the Office package, is easy to use and very easy to pickup for someone who's never used it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6687899)

DT

Doreen T.

Service Manager

> "Also, it is easy to get overwhelmed by all the options."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5084994)

LD

Linus D.

Marketing Director

> "Dynamics 365 has a significant customer support players, and this resolves challenges that occur."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366881)

IN

Isaiah N.

Digital sales manager

> "Its customer support is slow at times and one is forced to wait for long"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6009377)

TW

Toshia W.

Owner

> "It has a amazing support system build in."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6103696)

RC

Ryan C.

Operations Manager

> "Expensive but all good until there is an issue as customer support won't help"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6038713)

Mirza S.

Software Tester

> "I used it mostly for gathering user info and for managing tickets about production incidents, after taking a few days to get used to it, it was very helpful in my..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3526685)

JP

Jesus P.

IT MANAGER

> "Technical support was difficult and implementation was difficult"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#SoftwareAdvice___5048967)

AC

Anil C.

Educator

> "Provides personalized connected service and better support across channels. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4842375)

VR

Verified Reviewer

App integrations specialist

> "Poor support on mac."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6224751)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

3.95 (149)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,858)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Accounting

150

Important

Activity Dashboard

120

Important

Simpro

Top features

39/50

-   Access Controls/Permissions
-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Billing & Invoicing
-   Business Process Automation
-   Calendar Management
-   Client Management
-   Client Portal
-   Collaboration Tools
-   Communication Management
-   Compliance Management
-   Contact Management
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Payments
-   Employee Management
-   Financial Management
-   Generative AI
-   HR Management
-   Inventory Management
-   Marketing Automation
-   Mobile Access
-   Order Management
-   Payroll Management
-   Performance Metrics
-   Point of Sale (POS)
-   Productivity Tools
-   Project Management
-   Purchase Order Management
-   Purchasing & Receiving
-   Quotes/Estimates
-   Real-Time Data
-   Reminders
-   Reporting & Statistics
-   Sales Automation
-   Scheduling
-   Supply Chain Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Time & Expense Tracking
-   Time Off Management
-   Training Management

[See all features](https://www.capterra.com/p/10529/Simpro-Enterprise/#features)

Dynamics 365

34/50

-   Access Controls/Permissions
-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Billing & Invoicing
-   Business Process Automation
-   Calendar Management
-   Client Management
-   Client Portal
-   Collaboration Tools
-   Communication Management
-   Compliance Management
-   Contact Management
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Electronic Payments
-   Employee Management
-   Financial Management
-   Generative AI
-   HR Management
-   Inventory Management
-   Marketing Automation
-   Mobile Access
-   Order Management
-   Payroll Management
-   Performance Metrics
-   Point of Sale (POS)
-   Productivity Tools
-   Project Management
-   Purchase Order Management
-   Purchasing & Receiving
-   Quotes/Estimates
-   Real-Time Data
-   Reminders
-   Reporting & Statistics
-   Sales Automation
-   Scheduling
-   Supply Chain Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Time & Expense Tracking
-   Time Off Management
-   Training Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

No recognitions have been awarded to Simpro

No recognitions have been awarded to Dynamics 365

### Deployment & support

Simpro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Simpro

-   By Simpro Software
-   Located in United States
-   Founded in 2002

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[3.95 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

vs

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Contact vendor for pricing

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[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[3.95 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

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Contact vendor for pricing

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[3.95 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

vs

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Contact vendor for pricing

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Features

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3.7

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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4.3

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365)

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[3.95 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

vs

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Contact vendor for pricing

Price

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3.9

Features

4.3

3.7

Ease of Use

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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4.3

Features

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4.1

Ease of Use

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Contact vendor for pricing

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3.9

Features

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3.7

Ease of Use

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Contact vendor for pricing

3.9

Features

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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Contact vendor for pricing

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