eCMS vs Simpro: Which is a better fit?

Elizabeth D.: I'm Elizabeth, I'm an administrative assistant. I give simPRO five stars and if you want more reviews like this, click below. Before we switched to simPRO, we were using ServiceCEO. Before that, we were just using QuickBooks scheduling, which is not super great. And then ServiceCEO, the aspect of the company that we use, that actual ServiceCEO of a larger company, they're phasing that out and their other softwares just weren't for us. So we started looking into other softwares and FieldEdge was another one that we highly considered. They just didn't have as much customization that we needed. And so that's how we ended up with simPRO. We chose simPRO because of their customization. It's really awesome. It's very much tailored to the customer. They give you a great interface and give you a great software and then kind of give you the keys to the castle to kind of change it how you want and what works best for your company. They're very reasonably priced based on how many users we have, the mobile apps that we need out in the field. The mobile app was also huge for us. And then their customer service is also really great. They did a ton of demos with us before and everyone I've ever spoken with at the company has been really great. They are able to do everything we need them to do. And if I ever have any questions, I can just send them an email, give them a call and they're real quick to help us. And we can do all areas of our company through simPRO, and integrates with QuickBooks. And so we just do scheduling and everything, invoicing all out of simPRO and then it sends it straight to QuickBooks. Onboarding with simPRO in the beginning was really awesome. They came out for two on-site visits to help us, that was before COVID. So those were really great just to have them here in the office and meeting with the different departments and kind of seeing the scope of their work and what we needed to do. Since then, since they weren't able to come back again, they would've come out for a third time if I wanted them to. Obviously, it's a little expensive to do that, but anyone I speak with they're really helpful and can walk me through. So integration has been simple enough. It's taken us a really long time just with how COVID affected it and kind of their staffing, and then just the craziness of how that affected the pool industry. So I haven't had a ton of time to work on it. So it's taken a lot longer than expected. I think that was something I wish I would've known in the beginning of just really getting an idea of what it takes to implement a whole software. Some days I feel like I bit off more than I can chew, but I always know that people at simPRO are there to help. So it's not been terrible, but taken a lot longer than expected. I would say when you're looking into simPRO, definitely do a lot of demos with multiple people in their company if you're able to. They are just some that have different knowledge and different background, more experience and can kind of see a process through in your company and kind of see how that would work long-term for simPRO. That was really helpful for us. And then to also have different meetings during the demos with multiple areas of your company and just make sure that everything they need to be in the software is in it and that the software can do it. And then definitely invest in the on-site implementation. That was really huge for us and gave us a really great groundwork and understanding of what the next few months and year was going to look like for us.