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Simpro vs Smartsheet: Which is a better fit?

Updated on February 11th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 6,179 reviews from Workflow Management users.
% Fit
Not enough reviews
Feature ratings
Customizable Reports
3.7
Task Management
3.5
Commenting/Notes
--
Real-Time Data
3.3
API
--
% Fit
High performer
Feature ratings
Customizable Reports
4.3
Task Management
4.5
Commenting/Notes
4.6
Real-Time Data
4.5
API
4.3
User satisfaction
4.1
User reviews135
Ease of use
3.8
Functionality
3.9
Value for money
3.9
Customer support
3.9
4.5
User reviews3,412
Ease of use
4.3
Functionality
4.3
Value for money
4.4
Customer support
4.3
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Simpro is designed for field technicians doing commercial work, including plumbing, electrical, data networking, solar, HVAC, fire protection, and security industries.

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-97f56139-6466-4776-e4cd-08d90e8f9403
Elizabeth D
Office Administrator
5.0

Elizabeth D.: I'm Elizabeth, I'm an administrative assistant. I give simPRO five stars and if you want more reviews like this, click below. Before we switched to simPRO, we were using ServiceCEO. Before that, we were just using QuickBooks scheduling, which is not super great. And then ServiceCEO, the aspect of the company that we use, that actual ServiceCEO of a larger company, they're phasing that out and their other softwares just weren't for us. So we started looking into other softwares and FieldEdge was another one that we highly considered. They just didn't have as much customization that we needed. And so that's how we ended up with simPRO. We chose simPRO because of their customization. It's really awesome. It's very much tailored to the customer. They give you a great interface and give you a great software and then kind of give you the keys to the castle to kind of change it how you want and what works best for your company. They're very reasonably priced based on how many users we have, the mobile apps that we need out in the field. The mobile app was also huge for us. And then their customer service is also really great. They did a ton of demos with us before and everyone I've ever spoken with at the company has been really great. They are able to do everything we need them to do. And if I ever have any questions, I can just send them an email, give them a call and they're real quick to help us. And we can do all areas of our company through simPRO, and integrates with QuickBooks. And so we just do scheduling and everything, invoicing all out of simPRO and then it sends it straight to QuickBooks. Onboarding with simPRO in the beginning was really awesome. They came out for two on-site visits to help us, that was before COVID. So those were really great just to have them here in the office and meeting with the different departments and kind of seeing the scope of their work and what we needed to do. Since then, since they weren't able to come back again, they would've come out for a third time if I wanted them to. Obviously, it's a little expensive to do that, but anyone I speak with they're really helpful and can walk me through. So integration has been simple enough. It's taken us a really long time just with how COVID affected it and kind of their staffing, and then just the craziness of how that affected the pool industry. So I haven't had a ton of time to work on it. So it's taken a lot longer than expected. I think that was something I wish I would've known in the beginning of just really getting an idea of what it takes to implement a whole software. Some days I feel like I bit off more than I can chew, but I always know that people at simPRO are there to help. So it's not been terrible, but taken a lot longer than expected. I would say when you're looking into simPRO, definitely do a lot of demos with multiple people in their company if you're able to. They are just some that have different knowledge and different background, more experience and can kind of see a process through in your company and kind of see how that would work long-term for simPRO. That was really helpful for us. And then to also have different meetings during the demos with multiple areas of your company and just make sure that everything they need to be in the software is in it and that the software can do it. And then definitely invest in the on-site implementation. That was really huge for us and gave us a really great groundwork and understanding of what the next few months and year was going to look like for us.

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Kendrick N
CEO
5.0

Kendrick N.: Hi. My name is Kendrick, owner of Kennys Kitchen LLC. I give Smartsheet five out of five. The product I used was Microsoft Excel. I actually created my own sheets, so I was really doing everything myself. And one day I said, "You know what? Someone should be able to help you." I went searching, found Smartsheet; best decision I ever made. Inventory, scheduling, day-to-day operations, checklists, everything I need in one, which is what most businesses like. Getting started with Smartsheet was too easy. All I really had to do was enter my email address and sign up. I did start with the free trial, and the free trial went on for 30 days, but during that free trial, I just couldn't let it go and I've been using it ever since. Recommendations for anyone else using Smartsheet; stick with it for a while. Browse, explore, and look. You'll find what you need for your business, and that's no lie.

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User interface
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1 Video
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10529
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Simpro

Top Features
32/34
  • Graphical Workflow Editor
  • No-Code
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Business Process Automation
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • Email Management
  • Forms Management
  • Mobile Access
  • Monitoring
  • Progress Tracking
  • Project Workflow
  • Real-Time Data
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Workflow Configuration
See All features
Hide Workflow Management Software Features -

Smartsheet

30/34
Show Workflow Management Software Features +
Simpro
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smartsheet
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Simpro
  • By Simpro Software
  • Located in Australia
  • Founded in 2002
Smartsheet
  • By Smartsheet
  • Located in United States
  • Founded in 2012
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