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Simpro is designed for plumbing, electrical, data networking, solar, HVAC, fire protection, and security industries. Our workflows are geared towards those doing commercial work with 5-99 field techs
A fully-integrated ERP management and accounting system designed for larger field service businesses, ServMan by WorkWave delivers tools and functionality that adapt to your unique business needs.
We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
Sometimes can be a little sluggish. We have been kicked offline a couple of times.
Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
The custom reporting is a bit difficult and confusing.
The software has been great and had performed as described. The integration team has been awesome as well.
Customer Service is horrible, lots of broken promises.
Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate.
From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day.
One of the best things that our organization enjoys is the ability to customize the software.
The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed.
I've been using Servman software since 2005 and am very happy with the product. Rich, Bill, Robert, and the entire team at Servman are great to work with.
It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
A great product, great people. Certainly a very good choice for small to medium size service businesses.
Reports are on the weak side. Contract management and marketing sources are very weak.
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities.
Training classes are expensive and customizations can be difficult.
Elizabeth D.: I'm Elizabeth, I'm an administrative assistant. I give simPRO five stars and if you want more reviews like this, click below. Before we switched to simPRO, we were using ServiceCEO. Before that, we were just using QuickBooks scheduling, which is not super great. And then ServiceCEO, the aspect of the company that we use, that actual ServiceCEO of a larger company, they're phasing that out and their other softwares just weren't for us. So we started looking into other softwares and FieldEdge was another one that we highly considered. They just didn't have as much customization that we needed. And so that's how we ended up with simPRO. We chose simPRO because of their customization. It's really awesome. It's very much tailored to the customer. They give you a great interface and give you a great software and then kind of give you the keys to the castle to kind of change it how you want and what works best for your company. They're very reasonably priced based on how many users we have, the mobile apps that we need out in the field. The mobile app was also huge for us. And then their customer service is also really great. They did a ton of demos with us before and everyone I've ever spoken with at the company has been really great. They are able to do everything we need them to do. And if I ever have any questions, I can just send them an email, give them a call and they're real quick to help us. And we can do all areas of our company through simPRO, and integrates with QuickBooks. And so we just do scheduling and everything, invoicing all out of simPRO and then it sends it straight to QuickBooks. Onboarding with simPRO in the beginning was really awesome. They came out for two on-site visits to help us, that was before COVID. So those were really great just to have them here in the office and meeting with the different departments and kind of seeing the scope of their work and what we needed to do. Since then, since they weren't able to come back again, they would've come out for a third time if I wanted them to. Obviously, it's a little expensive to do that, but anyone I speak with they're really helpful and can walk me through. So integration has been simple enough. It's taken us a really long time just with how COVID affected it and kind of their staffing, and then just the craziness of how that affected the pool industry. So I haven't had a ton of time to work on it. So it's taken a lot longer than expected. I think that was something I wish I would've known in the beginning of just really getting an idea of what it takes to implement a whole software. Some days I feel like I bit off more than I can chew, but I always know that people at simPRO are there to help. So it's not been terrible, but taken a lot longer than expected. I would say when you're looking into simPRO, definitely do a lot of demos with multiple people in their company if you're able to. They are just some that have different knowledge and different background, more experience and can kind of see a process through in your company and kind of see how that would work long-term for simPRO. That was really helpful for us. And then to also have different meetings during the demos with multiple areas of your company and just make sure that everything they need to be in the software is in it and that the software can do it. And then definitely invest in the on-site implementation. That was really huge for us and gave us a really great groundwork and understanding of what the next few months and year was going to look like for us.
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