Shipwire vs Kentro: Which is a better fit?

Kari K

First Mate Sales & Account Mgt

It was easy to use, the interface is extremely friendly.

Ask a question, have someone creep over your history and try to apply new charges before the question is answered. Call them and have calls dropped repeatedly (its a new phone system!).

Kari K

First Mate Sales & Account Mgt

It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.

They are expensive and have lots of hidden fees. They are incapable of basic work orders or instructions.

You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should.

Ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away.

At first we liked that hey linked into shopify.

Your merchandise will be held hostage by a broken down system and mediocre customer service agents.

As someone who is a little tech challenged I love using it, I think it is super easy and manageable.

Without kentro our inventory department would be a disaster.

I love how easy the platform is for me to place orders & track them. I also really like how the person on the receiving end of the order gets immediately notified of the whereabouts of their package.

My only complaint is every time I click on an order under sales orders, it takes me back to the home page of orders instead of staying on the specific page.

Whenever we want to add something or improve a part of Kentro or process it’s always manageable and easy to fix. The real time features and historical data is all very useful.

Sometimes the format is difficult to navigate, for example scrolling left and right in different lines (e.g. orders).

The staff is extremely helpful in adjusting the system to my company's needs, overall a great experience working with Kentro.

No major red flags - it has exceeded expectations. Kentro seems to have a solid foundation, with many new features on the roadmap, particularly added functionality for demand and revenue forecasting.