# Compare EZClaim vs Qualifacts Insync 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare EZClaim and Qualifacts Insync based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/106348-144484/EZClaim-Medical-Billing-vs-InSync-EMR

---

# EZClaim vs Qualifacts Insync Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

EZClaimQualifacts Insync2/4 selected

[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.5 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

[## EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.5 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

Starting Price

$149.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [128 reviews](#user-reviews)

Positive

118

Neutral

9

Negative

1

[## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.2

Customer Service

4.6

Reviews Sentiment

HA

CH

LB

Based on [391 reviews](#user-reviews)

Positive

358

Neutral

20

Negative

13

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## Summary

* * *

Key features rated by users

Features selected based on 1,848 reviews from medical billing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

HIPAA Compliant

4.6

Charting

NA

Billing & Invoicing

4.6

Claims Management

4.4

Appointment Management

4.3

81%Fit

High performer

Feature ratings

HIPAA Compliant

4.8

Charting

4.4

Billing & Invoicing

4.1

Claims Management

4.4

Appointment Management

4.4

User satisfaction

User satisfaction

4.5

User reviews[128](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.5

User satisfaction

4.5

User reviews[391](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Ease of use

4.2

Functionality

4.4

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

$149Per User, Per Month

-   Free version
-   Free trial

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

EZClaim Medical Billing Software is a user-friendly, cost-effective medical billing system with a robust credit card processing option for the small-to-medium size offices.

Best for

We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy.

## User reviews

Pros & cons

HH

Heather H.

Medical Billing Specialist and company president

> "Using spreadsheet style "cells" throughout the program you can easily search for items, or edit bulk items in just a few..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101619)

KH

Kathy H.

Medical Billing, Credentialing and Contracting

> "Not fully integrated with Practice Fusion. When patient demo updates are made in Practice Fusion the office has to make..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101311)

Onel M.

OWNER, MLS, BSc, CPC

> "The layout is straightforward, the functions are clearly labeled, and the learning curve is minimal, which helps clients..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101247)

HM

Heather M.

PM

> "It is frustrating as the administrator that I cannot reset the passwords for my staff, especially given that we have..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102455)

Jackson B.

Contracts Manager

> "Overall, EZClaim is very helpful for billing our so-called "standard" claims, but it presents challenges around..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101646)

HM

Heather M.

PM

> "Cannot hide/remove fields that do not apply to our practice. That a claim does not open to the date field and to the POS..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102455)

HM

Heather M.

PM

> "I That it is now a cloud based service and I do not have to be onsite to access the database as I work in a different..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102455)

DM

Denise M.

Senior Controller

> "This results in large distortion of unpaid claims and make Accounts Receivable management very difficult."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101222)

MH

Megan H.

Utilization and Billing Specialist

> "I also really love the responsiveness of the help team. When I ran into a big problem I couldn't figure out, I got to have..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101276)

LN

Leslie N.

Office Manager

> "You have to reset your password quarterly and some computers don’t allow the easy reset so you have to call for help."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101297)

Cameron F.

Director of Operations

> "From navigating billing, payments, and even addressing support tickets, the whole team has been great and supportive"

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101520)

Jackson B.

Contracts Manager

> "The overall design is a bit dated and the exported reports are formatted in a challenging way to make useful."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101646)

MH

Megan H.

Utilization and Billing Specialist

> "I also like that I am able to leave myself detailed notes to refer to in each claim."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101276)

KP

Krystin P.

Revenue Cycle Coordinator

> "Wish there were more options on formatting statements, the info can appear all smushed together."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7118567)

Elena S.

Billing nanager

> "Real live eligibility with Trizetto combination is a great tol to speed up the billing process."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101443)

MS

Maggie S.

Office Manager

> "It can be frustrating having to add the last four digits of the nine digit zip code."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7103122)

BK

Beth K.

Controller

> "We are easily able to load our data into the system from our EMR."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101271)

Onel M.

OWNER, MLS, BSc, CPC

> "That mindset weakens trust, damages long‑term relationships, and ultimately harms the organization’s reputation."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101247)

TM

Tina M.

Biller

> "I use it for several different providers and it has exactly what I need for my crazy work life."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101388)

EK

Elena K.

Billing Specialist

> "It can be a little difficult to find the right report and include the correct information on it."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7106306)

Cameron F.

Director of Operations

> "Its ability to integrate and communicate with other software systems has been especially valuable."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101520)

WS

Wylon S.

Billing Manager

> "Resetting remote passwords without support is difficult."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101572)

VR

Verified Reviewer

Systems Engineer

> "Our system is hosted by EZClaim and we've never had to deal with an outage from EZClaim."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101433)

Onel M.

OWNER, MLS, BSc, CPC

> "At times, there can be a delayed response when urgent help is needed."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101247)

AC

Alisha C.

Owner

> "I have used multiple billing software and this has an easy flow for insurance collections."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101548)

YY

Yury Y.

Billing

> "Inability to access or slowness are often reported by the users."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102097)

Hanli V.

President

> "I love how detailed the software is and covers everything we need from an RCM standpoint."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101299)

MS

Melanie S.

Billing Director

> "It is hard to set up a report to get the exact information needed. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101208)

MC

Michael C.

President

> "They have grown with us and their platform is easily one of the best deals in the medical billing space."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101426)

HM

Heather M.

PM

> "Cannot build custom reports."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102455)

SF

Shanetrice F.

MEDICAL BILLER, CODER, PCT MANAGER

> "The system emphasizes ease of use and affordability over advanced automation and high-level analytics."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7113801)

Onel M.

OWNER, MLS, BSc, CPC

> "Progress cannot happen when the approach is “take it or leave it.”"

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101247)

KH

Kathy H.

Medical Billing, Credentialing and Contracting

> "Easy to use, useful and easy to understand reports, patient bill pay option now available, patient statement options"

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101311)

HM

Heather M.

PM

> "Cannot have two instances open at once."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102455)

MT

Melinda T.

Office Manager

> "Everyone that has helped was very patient, and walked us through slowly to help us understand. Whenever I needed help, it..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7105393)

MT

Melinda T.

Office Manager

> "After our system crashed we needed help. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7105393)

JC

Jeanette C.

Billing Specialist

> "They are always pleasant and friendly. If resolving my issues was going to take longer than expected they aways kept me..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101483)

JN

Joanne N.

Bookkeeper and Medical Billing Manager

> "Expressed my concerns although same issues occurred again."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102289)

KH

Kristin H.

Owner

> "I have been using ezClaim for about 5 years and haven't seen a software since that I think is better; and I have been on..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101738)

CHERIE F.

ADMINISTRATOR

> "I guess for me, it was time consuming in the very beginning. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7105505)

YY

Yury Y.

Billing

> "Software features fit our, and our clients' needs. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7102097)

MS

Melanie S.

Billing Director

> "Reports - not as user friendly. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101208)

WL

William L.

Accountant

> "Claim processing is simple and reporting is exactly as needed. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7109642)

GR

Giovanna R.

LCSW-R, Sole Proprietor, Owner

> "Integrating the EZClaim billing software with the EZClaim Scheduler, EZClaim Reminder Call, and the EZClaim BillFlash..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2807543)

MS

Melanie S.

Billing Director

> "For the most part, EZClaim is easy to use. If there is an issue, tickets are dealt with in a timely manner."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101208)

CS

CHRISTY S.

Billing Supervisor/Office Manager

> "The program takes a lot more training and use for a new user to be able to be confident in using the system because it is..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2778322)

VR

Verified Reviewer

Office Manager

> "Onboarding team helped our team get set up and ensured everything was running smooth."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101444)

DM

David M.

Chief Operating Officer

> "For example, we use Practice Fusion with EZClaim, but the products are not seamlessly integrated and does create some work..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2764943)

CHERIE F.

ADMINISTRATOR

> "It is user friendly for sure. If you know how to use Windows, then you can teach yourself EZClaim! "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7105505)

DM

David M.

Chief Operating Officer

> "The only other thing I would mention is that there is no weekend or after hour support, which can be frustrating when we..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2764943)

KO

Karina O.

Senior Billing and Collections Specialist

> "overall experience is 7/8/10. if the suggestions I gave were updated than definitely could make it a 8.3/10."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101343)

CS

CHRISTY S.

Billing Supervisor/Office Manager

> "The process of switching from Ezclaim Advanced to Ezclaim Premier for our business was much more complicated and time..."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2778322)

DM

Denise M.

Senior Controller

> "Reports are good as long as the imports are succesful"

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101222)

JM

Jana M.

Director of Client Services

> "You cannot use a CSV upload to add many patients at a time."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2741531)

MP

Mary P.

Office Manager

> "The IT department is very professional, personal and helpful when I have any issues with EZClaim."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101290)

DM

David M.

Chief Operating Officer

> "The thing that I like least about EZClaim is its lack of integration with some of the practice management/emr softwares. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2764943)

BK

Brandi K.

CEO

> "The claims are easy to edit and go out smoothly most of the time."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101274)

AA

Alicia A.

Owner

> "We get reminders in NextStep but they do not translate to the scheduler. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2764526)

JB

Jody B.

RN, Office Manager

> "EZClaim is easy to install and integrates well with our EMR. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7103832)

JT

Jessica T.

Billing Specialist

> "Unable to tell how and why claims are denied."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2746896)

MS

Maggie S.

Office Manager

> "The customization and ease of use has been extremely helpful."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7103122)

ER

Elizabeth R.

Owner

> "Some problems accessing the program with in the last year."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2754916)

HH

Heather H.

Medical Billing Specialist and company president

> "Absolutely the best customer service of any software I've ever used, excellent training and tech support."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101619)

LT

Linda T.

President

> "They were patient with this non-computer person and never thought any question, as dumb or repeated was a bad one. "

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2741457)

KO

Karina O.

Senior Billing and Collections Specialist

> "Very user friendly for what needs to be done for a small company."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___7101343)

NB

Nicole B.

VP

> "you took something that was easy to use and made it so complicated ."

[See full review](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#Capterra___2764493)

[View Reviews](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

HA

Hayleigh A.

Doctor

> "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665)

CB

Celeste B.

Owner

> "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt like..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

CH

Crystal H.

Admin

> "Most reports export to excel making it easier to get the reporting that is being asked for"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277)

CB

Celeste B.

Owner

> "We have pages of glitches and errors that are impacted our payroll and our insurance billing."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

LB

Larry B.

Administrator

> "Has some nice features, enjoy the clinical charting schedule feature"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025)

CB

Celeste B.

Owner

> "We launched when our billing system wasn’t even set up due to the error of the Trainer."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

LB

Lauren B.

Occupational Therapy

> "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396)

CB

Celeste B.

Owner

> "I can't express the amount of stress it caused my staff and myself."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

NG

Nichole G.

Administrative Assistant

> "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

TR

Teri R.

Practice Office Manager

> "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and try..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508)

NG

Nichole G.

Administrative Assistant

> "They did work on fixing many of the issues that InSync had, which was very promising and very nice."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

MH

Maranda H.

Practice Manager

> "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321)

JW

Jessy W.

Systems Director

> "I love that we are finally using an EHR that requires little to no workarounds to get the job done!"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183)

VM

Vicky M.

Billing

> "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669)

MB

Michael B.

Director of Operations

> "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091)

VM

Vicky M.

Billing

> "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669)

MB

Michael B.

Director of Operations

> "The workflow for each department is customizable making the system near perfect for our company needs.5."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091)

PC

Paula C.

OFFICE MANAGER

> "when a client cancels the confirmation should not go out"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920)

TS

Tara S.

Psychologist

> "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731)

NG

Nichole G.

Administrative Assistant

> "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

MA

Melanie A.

Director of Speech and Language Services

> "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to independently..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

NG

Nichole G.

Administrative Assistant

> "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

MA

Melanie A.

Director of Speech and Language Services

> "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. If it..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

SD

Samantha D.

Executive Assistant of Clinical Opersations

> "Technical issues are common and it can take a long time for them to be fixed."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077)

AM

Alita M.

Medical Billing Revenue Asst.

> "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367)

DG

Desiree G.

Clinical Director

> "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting elements..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362)

MM

Michele M.

Executive Director

> "I like the color scheme and the layout."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985)

SW

Sarah W.

Senior Director of Programs

> "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265)

TS

Trish S.

Director of Quality Improvement

> "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140)

DM

Darrin M.

COO

> "Direct access to the clinical docs themselves outside of the encounter note is lacking. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060)

IH

Ian H.

CEO

> "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation, to..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048)

MH

Maranda H.

Practice Manager

> "The customer reps do not call when we provide them with times we are available."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321)

AH

Ashley H.

Owner

> "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

AK

Akash K.

Owner

> "Taxonomy codes were put in incorrectly which we didn't catch till later."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

AH

Ashley H.

Owner

> "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

CH

Cathleen H.

APRN, PMHNP-BC

> "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316)

AH

Ashley H.

Owner

> "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise annual..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

AK

Akash K.

Owner

> "They have since been bought by Qualifacts and things are going down the drain quickly."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

TS

Tara S.

Psychologist

> "Even more than the product, I have been so impressed by the quality of care \[sensitive content hidden\] has provided to our team as we have rolled out implementation in..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731)

KR

Katie R.

Patient Care Coordinator

> "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls with..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

BK

Beth K.

Assistant Director

> "With Insync we have been able to complete our paperwork in a more timely manner, our records are better organized and more secure, and the support teams available have..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3482499)

AK

Akash K.

Owner

> "Frequent errors in when they were implementing us."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

SF

Steve F.

Director

> "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer Adelia..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127)

SM

Stefanie M.

Clinical Director

> "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485)

AM

Anna M.

CEO

> "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

KR

Katie R.

Patient Care Coordinator

> "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

DA

David A.

Clinic Director and FNP-C

> "It is easy to learn the system and navigate."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739)

AK

Akash K.

Owner

> "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

HW

Hannah W.

Administration

> "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm sure..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

MA

Melanie A.

Director of Speech and Language Services

> "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

MS

Melissa S.

Practice Administrator

> "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game changer, and..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081)

AM

Anna M.

CEO

> "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

EM

Ethan M.

Psychiatrist

> "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909)

CM

Carmen M.

President

> "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

SW

Sarah W.

Senior Director of Programs

> "Customer support was timely and our implementation team was responsive to requests."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265)

AW

Alexis W.

Assistant Behavioral Health Director

> "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381)

KD

Kristin D.

Clinical Director

> "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

AC

Ayisha C.

Owner

> "The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752)

HW

Hannah W.

Administration

> "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

JL

Jennifer L.

Billing and Credentialing Coordinator

> "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office can't..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108)

KD

Kristin D.

Clinical Director

> "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

JF

Jennifer F.

CEO

> "The amount of changes mid-stream that we have had (i.e., our software wasn't set up for onboarding, the person who trained us left the day of our training, you switched..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___2851402)

KD

Kristin D.

Clinical Director

> "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has been..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

UH

Ursula H.

Licensed Professional Counselor

> "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383)

CM

Carmen M.

President

> "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

AM

Anna M.

CEO

> "As a more complex practice with many layers of services, the coding does not meet our needs."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

DG

Desiree G.

Clinical Director

> "What we like most about InSync is that we have been able to implement new workflows and automate procedures."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362)

LF

Lindsay F.

Therapy Program Manager

> "All other scheduling features are not user friendly- especially if you have more complex features as a practice."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195)

AC

Ayisha C.

Owner

> "I LOVE the to do option to coordinate between staff for medication issues and testing referrals. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752)

AM

Ashley M.

Business Operations Manager

> "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we have..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109)

CM

Carmen M.

President

> "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

JL

Jo L.

Exec Director

> "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734)

LG

Lisa G.

OWNER

> "Potential future functionality and ability to make some forms customizable after enhancements. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044)

KR

Katie R.

Patient Care Coordinator

> "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

SM

Suzanne M.

Finance and HR Manager

> "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284)

AC

Ayisha C.

Owner

> "Also the EDI contact was not helpful in resolving our enrollment issues. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752)

MJ

Madeline J.

PMHNP/Group practice owner

> "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595)

AC

Amanda C.

Assistant Practice Manager

> "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514)

JW

Jennifer W.

Practice owner/ Psychiatric Nurse Practitioner

> "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059)

SM

Shannon M.

Office Manager

> "The main problem we have run in to is getting the electronic faxing set up."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138)

[View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

## User interface

[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)

4.52 (128)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)

4.49 (391)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

EZClaim

26/47

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Billing & Invoicing
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Code & Charge Entry
-   Compliance Tracking
-   Credit Card Processing
-   Customer Database
-   Customizable Dashboard
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Dunning Management
-   Electronic Payments
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Historical Reporting
-   Insurance Eligibility Verification
-   Invoice History
-   Live Chat
-   Multi-Location
-   Online Intake Forms
-   PACS Integration
-   Payment Collection
-   Practice Management
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Remittance Advice
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Secure Data Storage
-   Self Service Portal
-   Workflow Management

[See all features](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/#features)

Qualifacts Insync

Top features

42/47

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Billing & Invoicing
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Code & Charge Entry
-   Compliance Tracking
-   Credit Card Processing
-   Customer Database
-   Customizable Dashboard
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Dunning Management
-   Electronic Payments
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Historical Reporting
-   Insurance Eligibility Verification
-   Invoice History
-   Live Chat
-   Multi-Location
-   Online Intake Forms
-   PACS Integration
-   Payment Collection
-   Practice Management
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Remittance Advice
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Secure Data Storage
-   Self Service Portal
-   Workflow Management

[See all features](https://www.capterra.com/p/144484/InSync-EMR/#features)

### Recognition

No recognitions have been awarded to EZClaim

No recognitions have been awarded to Qualifacts Insync

### Deployment & support

EZClaim

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Qualifacts Insync

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

EZClaim

-   By EZClaim
-   Located in United States
-   Founded in 1997

Qualifacts Insync

-   By Qualifacts
-   Located in United States
-   Founded in 2000

## Popular Comparisons

[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.52 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

vs

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4.6

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[View full comparison](https://www.capterra.com/compare/106348-129169/EZClaim-Medical-Billing-vs-Tebra)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

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[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.52 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

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[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.52 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

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[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.52 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

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4.6

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4.2

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[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.52 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

vs

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (904)](https://www.capterra.com/p/98735/athenaOne/reviews/)

$149/month

Price

Contact vendor for pricing

4.4

Features

3.8

4.6

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/98735-106348/athenaOne-vs-EZClaim-Medical-Billing)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

vs

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.71 (213)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/)

$75/month

Price

Contact vendor for pricing

4.4

Features

4.7

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR)

[EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[4.52 (128)](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews/)

vs

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[4.71 (589)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/)

$149/month

Price

$129/month

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/106348-142407/EZClaim-Medical-Billing-vs-ChiroFusion-Complete-Practice-Management)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

vs

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (170)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

$75/month

Price

Contact vendor for pricing

4.4

Features

4.4

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate)