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One Call Locate Ticket Management for 811 Call Before You Dig, excavating or locating services for Pipelines, Energy, Fiber, Telecom, municipalities, gas, water, electric & underground utilities.
Surfer primarily serves professionals involved in environmental services, engineering consulting, resource exploration and extraction, and education.
Customer service is very responsive and willing to help out with the most challenging questions or concerns. Great software for smaller companies who don't get a lot of tickets in each month.
We had a glitch with our setup which resulted in lost tickets over the course of two days.
The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.
The inability to prevent somebody from reopening a ticket by simply replying to email.
Fantastic experience, Great staff that is full of knowledge about the 811 process.
That I didn't find it sooner, had to suffer with another vendor until I found this.
BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.
We had a business need to replace a legacy ticket management program with an extremely aggressive schedule.
I truly recommend surfer to anyone who would like a much more streamlined GIS software that produces beautiful maps and it's cheaper than other top notch GIS programs.
Fairly large learning curve, earlier versions missed some key functions.
Customer support is fantastic. Basic features are relatively easy to use and advanced features have interesting applications that I look forward to learning and utilizing.
It can be difficult for a beginner to navigate surfer.
I am satisfied with its quality performance. I hope it will continue its excellent performance.
As many of the GIS softwares it can be difficult at first, but once you get the hang of it you shouldn't have any issues, just beware that there are not that many tutorials online.
That fantastic feeling when a cold, flat map is turned into a 3D display where you can do whatever you want. Very precise coordinates and altitude.
It is a bit hard to master it for novice users due to its deep learning cure.
Prioritize real-user-identified key features according to your needs to find your best fit.
BOSS811
Top FeaturesSurfer
BOSS811
Surfer
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