CallFire vs Squaretalk: Which is a better fit?

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

Kimbra K

Owner

It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction.

Amy A

Project Manager

It results in unwanted marketing emails to people who aren't potential customers.

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

One major complaint is when trying to export the data.

Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.

Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.

Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.

It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.

So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.

This company have a great product with great customer support. The software is friendly and good people are behind it.

If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.