# Compare Prospect CRM vs Mailchimp 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Prospect CRM and Mailchimp based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/107031-110228/ProspectSoft-CRM-Software-vs-MailChimp

---

# Prospect CRM vs Mailchimp Features and Cost Comparison

Last updated June 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Prospect CRMMailchimp2/4 selected

[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.8 (142)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/)

[## Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.8 (142)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

Starting Price

£177.00/month

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

Based on [142 reviews](#user-reviews)

Positive

136

Neutral

2

Negative

4

[## Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/)

Starting Price

$13.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [17,643 reviews](#user-reviews)

Positive

16,146

Neutral

1,217

Negative

280

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## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 17,855 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.6

Lead Management

4.6

Sales Pipeline Management

4.6

Activity Dashboard

4.9

72%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.1

Sales Pipeline Management

4.1

Activity Dashboard

4.4

User satisfaction

User satisfaction

4.8

User reviews[142](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

Ease of use

4.6

Functionality

4.7

Value for money

4.6

Customer support

4.8

User satisfaction

4.5

User reviews[17,643](https://www.capterra.com/p/110228/MailChimp/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

Price starts from

Price starts from

£177Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$13Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

B2B wholesalers, distributors & manufacturers using Unleashed, Katana, Cin7, Xero, QuickBooks, Access Dimensions, Sage 50, or similar systems to manage stock, pricing & customers.

Best for

Mailchimp streamlines business operations by connecting over 11M companies worldwide with customers, allowing sales, creating and launching effective marketing campaigns in a single platform.

## User reviews

Pros & cons

CW

Collette W.

Chief Operations Officier

> "I look forward to utilising more and more of its reporting and algorithm functions to help me start being able to..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6622877)

BB

Bielle B.

Business Director

> "Core functionality required for daily use was not working as expected, particularly sales order workflows and..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___7102218)

SJ

Stuart J.

Specialist Vehicle Applications

> "Having worked in several companies, some using Excel as its database and still is after 20 years, (very frustrating)..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6831743)

BB

Bielle B.

Business Director

> "In our case, it added complexity and operational risk instead."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___7102218)

NA

Nicholas A.

Sales Executive

> "It provides a clear view of a range of clients accounts and details, vital in my role as sales."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6663808)

JW

John W.

BDM

> "We struggle with the quoting side as some of the links and the way it is reported to Unleashed are not reliable but,..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495)

KM

Kathy M.

Client Support Manager

> "The integration with our inventory and sales systems is seamless. "

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6872683)

NA

Nicholas A.

Sales Executive

> "Sending emails on there looks complicated vs just emailing on your normal account."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6663808)

KPS

Katrina Parris S.

Customer Service

> "The software creates comprehensive reports and it's a great tool for our Sales Team and Managers"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6737970)

MS

Masse S.

Realtor

> "Dashboard is too outdated and it is not very user friendly."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6413962)

JW

John W.

BDM

> "The reporting is quick and easy, and can be adjusted to pull the information you need out of the system in a flash."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495)

DT

Des T.

Director

> "Some things are not as straight forward to set up as you would like."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756)

DD

Drew D.

Sales Manager

> "The platform's usability and robust feature set outweigh the minor drawbacks."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485)

JG

Jason G.

Commercial Director

> "lacks PO element to tie the whole Sales order process together"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___5050103)

JW

John W.

BDM

> "From the sales side the addition of the "Magic Matrix" was great, I had something similar running in Excel and this..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495)

AW

Andrew W.

Director

> "Without it we would have struggled."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6800555)

PL

Philip L.

Director and Co-Owner

> "This is our first time at using an in depth CRM such as Prospect and the team were great at showing us around."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200)

JA

Jeffery A.

Admin

> "It’s not very user friendly to look at."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6826348)

MS

Masse S.

Realtor

> "The integration with the Matrix MLS is a plus."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6413962)

AE

Amanda E.

Acct Mgr / Cus Experience

> "The only thing I don't like (and I understand the theory as to why) is that you can't duplicate email addresses. And..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4843595)

DT

Des T.

Director

> "Pipeline system is good and reminders per sales person in fine."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756)

AB

Andy B.

Sales Manager

> "adding notes to a customer profile and the sales process sometimes could get missed if it not placed in the current..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3575537)

MB

Matthew B.

BDM

> "Highly recommended for any business looking to elevate their customer relationship management."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6499031)

JC

Joe C.

Managing director

> "The software wasnt even live or active."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

DD

Drew D.

Sales Manager

> "Excellent integration with other tools and platforms."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485)

JC

Joe C.

Managing director

> "I had even paid for 10 hours training that was never used."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

SP

Shanta P.

Internal Sales Executive

> "Great, very easy to use and provides a lot of information with a touch of a button. And I am saying this without..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6706283)

Leo R.

business administrator

> "Objectively I have not found any type of failure that makes me consider a change or something that I dislike"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263)

AW

Andrew W.

Director

> "Prospect CRM is ideal for our small business."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6800555)

JB

James B.

General Manager

> "Examples of not covering 'the basics' include the customer type not integrating with the customer type in Unleashed,..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

PL

Philip L.

Director and Co-Owner

> "The support team, once onboard, are also great being really helpful with all the various questions we have."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200)

JC

Joe C.

Managing director

> "I switched too the company refused to let me go."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

AB

Adrian B.

Telemarketer - Data Admin

> "My experiences of the software on the whole have been really helpful."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6866438)

SM

Stephen M.

Director

> "The customer service team really needs a kick up the pantsm"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___4666877)

TW

Tony W.

Director

> "My sales team loves it, but I don't use it as much as they do."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6809532)

CM

Clare M.

Office Manager

> "The training items seem to be outdated or use different screen shots from the platform we use."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3579457)

DT

Des T.

Director

> "Very good but find the CRM but a little complicated for me."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756)

BC

Bronwyn C.

Office Admininstrator

> "Depending on your internet connection, sometimes it doesn't save when you update information. "

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2986663)

TO

TONY O.

Office Manager

> "For the most part easy to use, I personally need more training to get better benefit from it."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6667465)

JB

James B.

General Manager

> "This software has plenty of features and ideas, but it seems to have lost its way as it has developed to neglect the..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

Leo R.

business administrator

> "You can have a better administration of assets, orders, quotes, inventory and contractsits price is cheap and..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263)

JC

Joe C.

Managing director

> "I have had an awful experience with this company and I would strongly advise any other business owners to stay away..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

BK

Barry K.

Digital Marketing and Account Management

> "Their design facilitates one-on-one sales contacts and follow-up."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6368768)

SH

Steve H.

Sales Manager

> "sometimes order confirmation can be slow"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3034855)

DD

Drew D.

Sales Manager

> "User-friendly interface with intuitive navigation."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485)

JB

James B.

General Manager

> "We have had issues with all of these and as a small business, the amount of customisation that is possible is a bit..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

VR

Verified Reviewer

PM

> "When it was first implemented as a CRM system, I saw the improvements and advantages compared to the old system..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___5086011)

JB

James B.

General Manager

> "We do not unfortunately memorise the customer code of all of our customers!). As Prospect has grown, the support..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

TM

Tammi M.

Director of Sales

> "Love the dashboard."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6576695)

Chris D.

Director

> "We had a problem of duplicate products and incorrect product codes syncing from Unleashed and have still not..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2541063)

TM

Tammi M.

Director of Sales

> "Very well done and great experience, very glad we purchased the program."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6576695)

LL

Lisa L.

Estimating

> "Unable to copy and paste quotation lines rather than an entire quotation."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2477290)

PL

Philip L.

Director and Co-Owner

> "The onboarding team, \[sensitive content hidden\] were great."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200)

RD

Rebecca D.

Customer Services

> "Can be long winded when processing quotes and samples - a lot of screens."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2376125)

Leo R.

business administrator

> "helps sales growth and better designed management in sales teams, thus improving the experience for customers"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263)

PR

Paul R.

Director

> "email integration with Office 365 can falter at times"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2696044)

LS

Laura S.

Director

> "It's ability to integrate with Xero, Unleashed and Mailchimp have allowed us to create a comprehensive stock aware..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3505626)

HN

Helen N.

Sales

> "Stock can sometimes be slow to match up with our stock system."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2384172)

AE

Amanda E.

Acct Mgr / Cus Experience

> "The support materials, chat feature, and live trainings are clear, concise, and refreshingly coherent."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4843595)

AJ

Andy J.

Director

> "None really happy with what it offers without being to compligated."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3025598)

TW

Tyler W.

VP of Sales

> "Prospect has been a very impactful addition for our sales organization thus far."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4968650)

AG

Andy G.

Sales Director

> "there is nothing that I feels needs inclusion in this box"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2379474)

[View Reviews](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

VR

Verified Reviewer

Operator

> "It’s a great option for businesses and individuals looking to manage marketing campaigns efficiently without needing advanced technical skills. While pricing can increase as your audience grows and..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7151161)

AF

Avery F.

Artist and Tour Manager

> "The worst part is that Mailchimp includes unsubscribed or inactive contacts in the billing, forcing me to do a recurring and tedious manual cleanup to avoid paying for empty space."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163614)

RP

Ralph P.

Associate

> "The templates, automation features, and reporting tools make it efficient to communicate with audiences and track engagement. While there can occasionally be a learning curve with some advanced..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163947)

BS

Brandi S.

Marketing Coordinator

> "Multiple test phone numbers texted the assigned keyword, but the entries did not reliably show in the dashboard, did not appear in the queue, and did not receive the automated SMS response."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

VR

Verified Reviewer

Marketing Manager

> "It gives you everything you need in one place, from email marketing and automation to segmentation, landing pages, and reporting, which makes it a very complete platform for serious marketing work."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7129909)

AH

Amir H.

E-Commerce Manager

> "The high-intensity pricing structures are not so good in terms of value when our customer base is increasing and customer service is virtually useless when you fall into their rigid spam filtering..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742)

RS

Radha S.

Legal Assistant

> "The drag‑and‑drop editor, pre‑designed templates, and clear workflows make day‑to‑day email marketing straightforward, even without extensive technical or design experience."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

Patrick S.

Corporate Finance

> "There are WP integration security issues that have come up by my hosting provider. While I keep all my software up-to-date, I have to keep scanning/repair software running in the background at all..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7105481)

AH

Amir H.

E-Commerce Manager

> "The convenience in the area of the drag-and-drop user interface is impressive that our marketing and sales team can create beautiful promotional products emails with ease and in a short period of time,..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742)

Andrew M.

Owner

> "Mailchimp has recently got bloated, still mostly known for emails, but offers plenty of other things such as landing pages, ads etc, so emails get lost in the bloat"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7156372)

Elton Takudzwa N.

Website Owner

> "The layout is clean and well-organized, allowing users to quickly find key features such as campaign creation, audience management, and analytics."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257)

MD

Max D.

Head of sales

> "Some of my ip data tracking doesn’t seem accurate for us and means we are unsure on the more precise details by country lalevel of our audience"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7162379)

AD

Alexandre D.

Secretary General

> "The contact management capabilities enable me to segment our customer base exactingly, which is critical in terms of personalizing the updates on our IT services."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7175902)

KF

Krista F.

Operations Manager

> "What I least like about mailchimp is that I cannot resend email to non-openers if i use the multiple subject line feature."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142253)

MP

Maksim P.

Business Owner

> "What I like most about about Mailchimp is the convenience of being able to send a mass text or email to all my customers, notifying them about my new batch of products and reminding them to place a bid."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7122403)

PG

Paula G.

Director

> "I don't always think to look for un-subscriptions in the email summary and then I go send another email to the same list, so the people who unsubscribed are not included moving forward and it may take..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7138371)

Palash R.

Graphic designer

> "The platform also offers detailed audience segmentation and clear analytics, which are essential for tracking open rates and boosting campaign performance efficiently."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7156702)

BR

Bradley R.

IT Director

> "It’s a solid platform for straightforward email marketing, but once you start needing deeper customization or more advanced workflows, it may not keep up as well as some alternatives."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7144180)

CB

Christine B.

Marketing Manager

> "I also appreciated the variety of templates and the built-in analytics, which make it simple to track performance and optimize campaigns. While the platform can be quite expensive compared to..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562)

KA

Khyan A.

Senior Business Development Representative

> "List management and audience segmentation can become confusing as the database scales, particularly when multiple teams are working in the platform."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

VR

Verified Reviewer

Compliance Manager

> "Content optimizer, I also love the "Creative Assistant," which automatically pulls your brand colors and logos from your website to build designs for you"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039)

BS

Brandi S.

Marketing Coordinator

> "Another said contacts needed to already be in the audience before texting the keyword, which defeats the entire purpose of a text-to-join keyword campaign."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

RS

Radha S.

Legal Assistant

> "Creating email campaigns is straightforward, with clear workflows, drag‑and‑drop templates, and helpful prompts that make it accessible even for beginners."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

BS

Brandi S.

Marketing Coordinator

> "Attachments I tried to send by email were apparently redacted by their system, which meant I was being asked to provide proof and documentation but was not given a working way to do so."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

AF

Avery F.

Artist and Tour Manager

> "My emails look professional, which inspires trust, and segmenting my lists allows me to better understand my audience so I can send the right message at the right time."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163614)

VR

Verified Reviewer

Compliance Manager

> "price increase quickly, also the transition from a simple email tool to a full CRM has made the navigation slightly cluttered and more complex than it used to be."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039)

AB

Alexis B.

Cultural Director Of Cinema And Live Performance

> "I'm delighted to use Mailchimp as it provides powerful templates and polished drag and drop editor that helps to design well looking emails without needing a design team."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7178412)

NN

Nicholas N.

Quality Assurance Manager

> "Spam filtering at times flags critical messages particularly for first contact hence forgetting to check spam may result in loss of business"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142553)

ZR

Zane R.

Office Coordinator

> "The drag-and-drop builder makes it easy to create professional-looking campaigns quickly and makes it very efficient to create newsletters and event promotions."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7095215)

VR

Verified Reviewer

Public Relations Manager

> "The free plan is limited and the pricing for features can get expensive fast, though it is robust. While the interface is easy-to-use, it can sometimes be overwhelming visually or look cluttered."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7158773)

Kazi A.

Social Media Executive

> "It was the perfect tool to help me launch my small business marketing campaigns, and it integrates seamlessly with my website."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7104781)

RS

Radha S.

Legal Assistant

> "Additionally, the interface, while beginner‑friendly, can sometimes feel crowded or unintuitive when managing multiple campaigns, audiences, or settings."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

MD

Marilyn D.

Agent

> "While pricing can become expensive as subscriber lists grow, the range of features, integrations, and reliable email delivery make it a worthwhile investment for many businesses."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7165588)

JR

Jeff R.

Project Manager

> "While creating templates I did get stuck a few times and had to reach out to customer service where i was met with slower than desired response times."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7161328)

TF

Terrance F.

Business and Financial Officer

> "I love the comprehensive ability to design and distribute newsletters and emails to our subscribers while also managing and maintaining our subscriber database all in the Mailchimp platform."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850967)

JS

Jake S.

Founder and CEO

> "I also found it a little opaque - sometimes I would import new subscribers, having archived enough to be under the 10k threshold, but then face top up charges for reasons I never fully understood (it..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018)

SC

Stacy C.

Development Director

> "For small nonprofits, Mailchimp works well because it is designed for simple email newsletters, announcements, and community updates rather than ecommerce marketing."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7109504)

AD

Alexandre D.

Secretary General

> "I have also observed that response times of the customer support vary, which can be a hassle when there is a time-sensitive issue to address."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7175902)

Imanol Alfonso P.

CTO

> "It makes designing emails and automations quick and easy, has robust analytics and segmentation tools, and integrates smoothly with other platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7034428)

CB

Christine B.

Marketing Manager

> "Additionally, certain automations and reporting features aren’t as flexible as they could be compared to more specialized platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562)

RP

Ralph P.

Associate

> "The templates, automation tools, and reporting features help streamline the entire email marketing process."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163947)

KA

Khyan A.

Senior Business Development Representative

> "There are also some limitations around deeper automation and reporting compared to more enterprise-focused marketing platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

RB

Regina B.

Owner

> "What I like most about Mailchimp is how beginner-friendly the platform is, especially for small businesses and entrepreneurs who need professional email marketing tools without a steep learning curve."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7084901)

Samuel A.

Digital marketing manager

> "While importing files, you have it follow a format of names and email, it does not allow for a flexible contact type of email only and it's become costly when you have a larger email database to manage"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6653707)

AA

Amanda A.

Operations Manager

> "It offers value for small teams or organizations that need an all-in-one marketing platform that isn't too expensive for the features it provides."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7114133)

BS

Brandi S.

Marketing Coordinator

> "Based on this experience, I would be very cautious about relying on Mailchimp for SMS keyword campaigns or any time-sensitive marketing automation."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

PG

Patricia G.

Customer Service Lead

> "It helps us to keep a professional image without having to hire a dedicated designer, though the part of contact management needs constant cleanup."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7076467)

BR

Beckie R.

Owner

> "Additionally, even though you might have a perfectly scrubbed mailing list that you obtained over years personally via a dedicated website, after completing hours and perhaps days of work building..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6763114)

MW

Michelle W.

Executive Director

> "Mailchimp has an easy-to-use interface, automations, and excellent analytics that help our nonprofit send targeted campaigns and manage data effectively."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6864417)

RS

Radha S.

Legal Assistant

> "I also found some limitations in design flexibility and automation depth unless you upgrade to higher‑tier plans."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

VR

Verified Reviewer

Public Relations Manager

> "I like the features it has to integrate images and text boxes within emails to make them look professional/branded."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7158773)

VR

Verified Reviewer

Digital Marketer

> "Segmenting emails by audience is a bit difficult in the platform and had a steep learning curve."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7090146)

LB

Lindsay B.

Social Media Manager

> "I also used Mailchimp few times as Forms builder, it’s great when intraget to capaign and get more reports than I can without it"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7097938)

TR

Tanya R.

Creative Director

> "The free plan doesn't offer automations which is annoying if you're trying to set up delivery of a free ebook or other incentive. Once you move on to the paid plan, segmenting the audience is clunky -..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6632076)

VC

Valerie C.

Marketing Manager

> "You also have the ability to customize templates, which can help with branding even more."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139383)

Octavia T.

Graphic Designer

> "There is a learning curve with mailchimp that might hinder a person's initial integration of it into their team or personal business."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7159719)

AD

Alexandre D.

Secretary General

> "It is comprehensive on the basics of marketing and communication with clientele, and its analytics enable us to remain informed."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7175902)

VB

Violet B.

Artist Representative

> "I dislike that the platform itself is not as user friendly as I would like it to be and there are too many options that look too similar within their templates."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7137394)

PN

Poerwestri N.

Travel Manager

> "Mailchimp's interface is basic enough for campaign landing page creation, and interaction with customer data and list segmentation is easy for me."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6869896)

Suresh K.

Senior Business Executive

> "It gets a bit pricey as the number of contacts in your account increases and you are restricted in getting some good features as you are required to upgrade to a higher plan."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7053342)

KA

Khyan A.

Senior Business Development Representative

> "Team collaboration is also solid because marketing content, campaigns, and reporting can all sit centrally rather than being spread across multiple systems."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

BS

Brandi S.

Marketing Coordinator

> "Instead of resolving the issue or refunding us for a product that was not working, Mailchimp offered pausing the account as an alternative."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

EAJ

Esami Allan J.

Web Developer

> "Mailchimp most important functionality is its automation feature,which saves time and ensure audience get the right message at the right time."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6860165)

HB

Holly B.

Professional recruiter

> "If you use a free email account then it will not deliver the email campaigns properly."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118249)

Elton Takudzwa N.

Website Owner

> "Mailchimp has been a valuable addition to my website particularly in helping me capture email leads and convert them into sales."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257)

JC

Jeff C.

Marketing Director

> "Compared to some other similar softwares we've used at our hospitality group, the pricing made some jumps over the years that was a little frustrating."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123470)

Jennifer H.

Accounts Receivable

> "The interface is clean, the email builder is intuitive, and creating campaigns or basic automations doesn’t require much technical effort."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7134588)

VR

Verified Reviewer

Operator

> "I also found that navigating some settings and audience management features was not always as intuitive as expected"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7151161)

BY

Brian Y.

Visa Consulting Specialist

> "Mailchimp has assisted me in sending organized updates and information emails and my communication with visa clients has become more balanced and professional."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7069016)

JC

James C.

Customer Success Manager

> "Some of newsletter/email templates are too rigid in their design, and if I want to create something truly unique, I have to resort to custom/blank creation forms in order to achieve the goal I want."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6762810)

Emmanuel K.

Sr. Business Administrator

> "It's a great tool to use for emails where many things can be customized and a good way to keep track and have great functional capabilities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118272)

RS

Radha S.

Legal Assistant

> "Overall, while Mailchimp is powerful and easy to start with, cost escalation and feature restrictions can be frustrating as your marketing needs become more advanced."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

SE

Sawyer E.

Recruiter

> "Mailchimp helped me to streamline my email campaign and helped me to decrease the amount of time needed to do this task."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7130023)

KA

Khyan A.

Senior Business Development Representative

> "I can’t comment too deeply on value for money since I’m not directly involved in the commercial side, and I haven’t needed customer support due to not experiencing any major issues personally."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

WV

Will V.

Conference Coordinator

> "Mailchimp offers a great way to market our conferences, from registration dates to sponsorship opportunities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7081708)

MP

Marissa P.

executive director

> "It's challenging as a small org to be able to afford the paid subscription when and can't send newsletters to everyone that gives you their email."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795)

FO

Feraud O.

Owner

> "The cost and free trail period are great. If you have a startup or are new to email marketing you can use Mailchimp to build a small audience list with for free and see how email marketing is before..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6859783)

Krista G.

VP

> "We had trouble with our emails going to our customer's spam folders."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7149286)

Palash R.

Graphic designer

> "What I like most about Mailchimp is its user-friendly drag-and-drop email builder and robust automation capabilities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7156702)

Crystal A.

Freelance Writer

> "I made this decision because of the overall cost that is associated with the product and I was not able to get a free version of this product."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7177355)

[View Reviews](https://www.capterra.com/p/110228/MailChimp/reviews/)

## User interface

[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)

4.77 (142)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

4.48 (17,643)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Prospect CRM

Top features

33/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#features)

Mailchimp

29/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/110228/MailChimp/#features)

### Recognition

No recognitions have been awarded to Prospect CRM

Mailchimp is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Prospect CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Mailchimp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Prospect CRM

-   By Fonn
-   Located in United Kingdom
-   Founded in 1996

Mailchimp

-   By Intuit
-   Located in United States
-   Founded in 1983

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4.3

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/107031-152769/ProspectSoft-CRM-Software-vs-eWay-CRM)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/)

vs

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[4.51 (6,243)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

$13/month

Price

$15/month

4.4

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/110228-171840/MailChimp-vs-HubSpot-Marketing)