# Compare Prospect CRM vs Nutshell 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Prospect CRM and Nutshell based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/107031-144340/ProspectSoft-CRM-Software-vs-Nutshell

---

# Prospect CRM vs Nutshell Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Prospect CRMNutshell2/4 selected

[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.8 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (618)](https://www.capterra.com/p/144340/Nutshell/reviews/)

[## Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.8 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

Starting Price

£177.00/month

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

Based on [141 reviews](#user-reviews)

Positive

136

Neutral

2

Negative

3

[## Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (618)](https://www.capterra.com/p/144340/Nutshell/reviews/)

Starting Price

$13.00/month

Value-for-Money

4.4

Functionality

4.1

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [618 reviews](#user-reviews)

Positive

544

Neutral

60

Negative

14

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,267 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.6

Lead Management

4.7

Sales Pipeline Management

4.6

Activity Dashboard

4.9

72%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

4.5

Lead Management

4.5

Sales Pipeline Management

4.5

Activity Dashboard

5.0

User satisfaction

User satisfaction

4.8

User reviews[141](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.6

Customer support

4.8

User satisfaction

4.4

User reviews[618](https://www.capterra.com/p/144340/Nutshell/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

£177Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$13Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

B2B wholesalers, distributors & manufacturers using Unleashed, Katana, Cin7, Xero, QuickBooks, Access Dimensions, Sage 50, or similar systems to manage stock, pricing & customers.

Best for

Nutshell is built for relationship-focused B2B organizations that are tired of juggling separate sales and marketing tools and don’t want to pay a full time admin to manage the software.

## User reviews

Pros & cons

CW

Collette W.

Chief Operations Officier

> "I look forward to utilising more and more of its reporting and algorithm functions to help me start being able to create..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6622877)

BB

Bielle B.

Business Director

> "Core functionality required for daily use was not working as expected, particularly sales order workflows and syncing..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___7102218)

SJ

Stuart J.

Specialist Vehicle Applications

> "Having worked in several companies, some using Excel as its database and still is after 20 years, (very frustrating) and..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6831743)

JW

John W.

BDM

> "We struggle with the quoting side as some of the links and the way it is reported to Unleashed are not reliable but,..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495)

JW

John W.

BDM

> "The reporting is quick and easy, and can be adjusted to pull the information you need out of the system in a flash."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495)

BB

Bielle B.

Business Director

> "In our case, it added complexity and operational risk instead."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___7102218)

NA

Nicholas A.

Sales Executive

> "It provides a clear view of a range of clients accounts and details, vital in my role as sales."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6663808)

NA

Nicholas A.

Sales Executive

> "Sending emails on there looks complicated vs just emailing on your normal account."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6663808)

KM

Kathy M.

Client Support Manager

> "The integration with our inventory and sales systems is seamless. "

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6872683)

MS

Masse S.

Realtor

> "Dashboard is too outdated and it is not very user friendly."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6413962)

KPS

Katrina Parris S.

Customer Service

> "The software creates comprehensive reports and it's a great tool for our Sales Team and Managers"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6737970)

AW

Andrew W.

Director

> "Without it we would have struggled."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6800555)

JW

John W.

BDM

> "From the sales side the addition of the "Magic Matrix" was great, I had something similar running in Excel and this is..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495)

JA

Jeffery A.

Admin

> "It’s not very user friendly to look at."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6826348)

Leo R.

business administrator

> "You can have a better administration of assets, orders, quotes, inventory and contractsits price is cheap and fairIts..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263)

DT

Des T.

Director

> "Some things are not as straight forward to set up as you would like."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756)

BK

Barry K.

Digital Marketing and Account Management

> "Their design facilitates one-on-one sales contacts and follow-up."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6368768)

AE

Amanda E.

Acct Mgr / Cus Experience

> "The only thing I don't like (and I understand the theory as to why) is that you can't duplicate email addresses. And..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4843595)

DD

Drew D.

Sales Manager

> "The platform's usability and robust feature set outweigh the minor drawbacks."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485)

JG

Jason G.

Commercial Director

> "lacks PO element to tie the whole Sales order process together"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___5050103)

AW

Andrew W.

Director

> "Prospect CRM is ideal for our small business."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6800555)

AB

Andy B.

Sales Manager

> "adding notes to a customer profile and the sales process sometimes could get missed if it not placed in the current live..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3575537)

TW

Tony W.

Director

> "My sales team loves it, but I don't use it as much as they do."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6809532)

Leo R.

business administrator

> "Objectively I have not found any type of failure that makes me consider a change or something that I dislike"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263)

PL

Philip L.

Director and Co-Owner

> "This is our first time at using an in depth CRM such as Prospect and the team were great at showing us around."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200)

CM

Clare M.

Office Manager

> "The training items seem to be outdated or use different screen shots from the platform we use."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3579457)

MS

Masse S.

Realtor

> "The integration with the Matrix MLS is a plus."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6413962)

JC

Joe C.

Managing director

> "The software wasnt even live or active."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

DT

Des T.

Director

> "Pipeline system is good and reminders per sales person in fine."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756)

JC

Joe C.

Managing director

> "I had even paid for 10 hours training that was never used."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

MB

Matthew B.

BDM

> "Highly recommended for any business looking to elevate their customer relationship management."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6499031)

JB

James B.

General Manager

> "Examples of not covering 'the basics' include the customer type not integrating with the customer type in Unleashed, the..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

DD

Drew D.

Sales Manager

> "Excellent integration with other tools and platforms."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485)

JC

Joe C.

Managing director

> "I switched too the company refused to let me go."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

SP

Shanta P.

Internal Sales Executive

> "Great, very easy to use and provides a lot of information with a touch of a button. And I am saying this without using..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6706283)

SM

Stephen M.

Director

> "The customer service team really needs a kick up the pantsm"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___4666877)

Leo R.

business administrator

> "helps sales growth and better designed management in sales teams, thus improving the experience for customers"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263)

BC

Bronwyn C.

Office Admininstrator

> "Depending on your internet connection, sometimes it doesn't save when you update information. "

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2986663)

PL

Philip L.

Director and Co-Owner

> "The support team, once onboard, are also great being really helpful with all the various questions we have."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200)

JB

James B.

General Manager

> "This software has plenty of features and ideas, but it seems to have lost its way as it has developed to neglect the..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

LS

Laura S.

Director

> "It's ability to integrate with Xero, Unleashed and Mailchimp have allowed us to create a comprehensive stock aware..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3505626)

JC

Joe C.

Managing director

> "I have had an awful experience with this company and I would strongly advise any other business owners to stay away from..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556)

AE

Amanda E.

Acct Mgr / Cus Experience

> "The support materials, chat feature, and live trainings are clear, concise, and refreshingly coherent."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4843595)

SH

Steve H.

Sales Manager

> "sometimes order confirmation can be slow"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3034855)

BK

Barry K.

Digital Marketing and Account Management

> "Aggressive new feature development"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6368768)

JB

James B.

General Manager

> "We have had issues with all of these and as a small business, the amount of customisation that is possible is a bit..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

AB

Adrian B.

Telemarketer - Data Admin

> "My experiences of the software on the whole have been really helpful."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6866438)

JB

James B.

General Manager

> "We do not unfortunately memorise the customer code of all of our customers!). As Prospect has grown, the support offered..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257)

DT

Des T.

Director

> "Very good but find the CRM but a little complicated for me."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756)

Chris D.

Director

> "We had a problem of duplicate products and incorrect product codes syncing from Unleashed and have still not resolved..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2541063)

TO

TONY O.

Office Manager

> "For the most part easy to use, I personally need more training to get better benefit from it."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6667465)

LL

Lisa L.

Estimating

> "Unable to copy and paste quotation lines rather than an entire quotation."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2477290)

Devin B.

CEO

> "We have been tremendously impressed by the implementation team as we set the entire system up. As we rolled out the..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3517320)

RD

Rebecca D.

Customer Services

> "Can be long winded when processing quotes and samples - a lot of screens."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2376125)

DD

Drew D.

Sales Manager

> "User-friendly interface with intuitive navigation."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485)

PR

Paul R.

Director

> "email integration with Office 365 can falter at times"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2696044)

Devin B.

CEO

> "We liked the ability to integrate this CRM with our inventory system, email system and accounting system (QuickBooks..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3517320)

HN

Helen N.

Sales

> "Stock can sometimes be slow to match up with our stock system."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2384172)

VR

Verified Reviewer

PM

> "When it was first implemented as a CRM system, I saw the improvements and advantages compared to the old system straight..."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___5086011)

AJ

Andy J.

Director

> "None really happy with what it offers without being to compligated."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3025598)

TM

Tammi M.

Director of Sales

> "Love the dashboard."

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6576695)

AG

Andy G.

Sales Director

> "there is nothing that I feels needs inclusion in this box"

[See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2379474)

[View Reviews](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

BC

Brook C.

Partner

> "The mobile app allows for on-the-go solutions, email integrations are powerful for historical context, and it's highly intuitive to use..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066619)

RB

Roderick B.

Director Owner

> "The fact I cannot use the WhatsApp integration in the UK - at the moment the section which allows marketing via WhatsApp is not yet..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7092735)

JT

John T.

Owner

> "The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065693)

JB

Jeff B.

CRO

> "Also, if your team is coming from a bigger CRM, there can be a short adjustment period where certain options you’re used to aren’t in..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064776)

Marcus B.

Founder and Advocate

> "Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7099583)

JF

Jody F.

Territory Sales Representative

> "All of the data is there, but extracting it in a customizable, meaningful report format is lacking."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7069096)

RW

Robert W.

Sales manager

> "It also allows for a more collaborative sales process, as you can easily see which tasks your colleagues have completed and see their..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064924)

Sera A.

Bussness development realtor

> "Sometimes the system creates duplicates, and it makes my job a little confusing as I need to redirect the lead."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065005)

BC

Brook C.

Partner

> "I think Nutshell's highlights include its UX/UI, efficiency of workflows, strong email and other integrations, and mobile app quality. "

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066619)

MM

Maggie M.

Business Development Coordinator

> "I wish there was less wait time- it takes a while to load sometimes and other times does not load at all (does not happen with other..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064755)

LE

Logan E.

Digital Marketing Manager

> "Pipelines are clear and customizable, activity tracking is straightforward, and managers get solid visibility into performance without..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7068832)

JL

Jessica L.

Business Development Consultant

> "It does not pick up on duplicate accounts within the system well and in results causes a lot of time wasted."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064740)

EJ

Erin J.

Director of Special Projects

> "Nutshell does a good job of organizing and maintaining full records of interactions, conversations, emails, and notes with our..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064966)

VR

Verified Reviewer

Marketing Director

> "We have outgrown the capabilities and have explored other options as this is not built for a service company (as told to us by our..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065797)

Nicky B.

Chief of Staff

> "We particularly like the ability to bcc Nutshell when we email a prospect and the email is automatically populated in their profile."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7103400)

Daniel N.

SVP of Business Development

> "It lacks a feature to create your own workflow from scratch."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064726)

Samantha C.

Marketing Specialist

> "I like that there has been an uptick in customization features which has helped us adapt the pipeline in the most efficient way for the..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7067354)

Alexander Elliot P.

CIO

> "Too many other products require less technical people to become more savvy and that causes resistance, and slow uptake."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064959)

MM

Madelynn M.

Campaign Director

> "It allows me to learn our clients wants and needs and to pick up threads that others have dropped"

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066672)

GT

Guy T.

COO

> "The app is no where near as efficient and easy to maneuver as the website and just as easy to open up a browser on the phone instead of..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6443338)

CO

Casey O.

Senior Consultant

> "Again, it is a nice way to have a lot of automation for a small company without having to spend a lot on one of the "big" CRM tools..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064798)

RL

Ryan L.

Sales Manager

> "Some features do not integrate with our high level of cyber security."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065473)

SL

Stefan L.

Sales Manager

> "I would like to deepen our company\`s use of Nutshell\`s different tools internally and hope to bring the b2b marketing function over to..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064893)

Nicky B.

Chief of Staff

> "Nutshell can feel a bit dated at times, like old enterprise SaaS software."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7103400)

Nicolas B.

Sales and Customer Service

> "It helps us out a lot streamlining and setting up reminders for the many steps that we have in our sales."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064720)

MY

Michele Y.

We don’t have titles

> "Just the fact that I cannot control undo things in the email section for instance, if I accidentally bump something and erase a large..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6333609)

Sera A.

Bussness development realtor

> "It did help reach our goal into understanding where the leads come from, geographical area, referrals, agents,etc."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065005)

VD

Verity D.

Sales

> "I do not have any dislikes with the program, but it does seem to lag after a contact is recorded."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064707)

Marcus B.

Founder and Advocate

> "It allows me to focus on running my business rather than figuring out software, and that simplicity is what really sets it apart."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7099583)

ER

Emily R.

Director of Communications

> "Because I use NS for communications, and it's what we use for our email marketing, I have an issue with the lack of drip sequence..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6664175)

JB

Jeff B.

CRO

> "The interface is clean, modern, and intuitive, and I can see exactly where deals sit in the pipeline at a glance."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064776)

Garret W.

Regional Account Manager

> "Unfortunately for my team, Nutshell is geared more towards products than services."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064916)

Sera A.

Bussness development realtor

> "The system guarantees security in its overall everyday task and it provides great customer support if something is not clear."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065005)

Andrew A.

Associate Director of Operations

> "It gets daily use from me and not having it would make my life so much more needlessly difficult."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064775)

Garret W.

Regional Account Manager

> "There is quite a bit of customization with Nutshell and it serves very well as a platform for goods/retail services."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064916)

Hayden L. C.

Market Research Analyst

> "I don't like not being able to call a support line."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064802)

SM

Sibusiso M.

Admissions Consultant

> "It makes it easy to manage leads, track communication, and stay organised throughout the admissions and follow-up process."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064922)

NC

Nick C.

Director of Business Development

> "It is also cumbersome to add a new customer, notes, and contacts while using the mobile app."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6711060)

Daniel N.

SVP of Business Development

> "I love all the automation that we have been able to incorporate into the CRM, Pipeline, and back office operations team."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064726)

ND

Normand D.

Business development

> "Information is sometimes too complicated to register & we do not have all the customers contact info in the first meeting."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6665568)

BC

Brook C.

Partner

> "We can see in real-time across devices which opportunities are advancing and where others were left behind."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066619)

JM

Jay M.

Territory sales manager

> "Not being able to add attachments to emails inside the system"

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6706802)

Ross M.

CPO

> "For core CRM needs like contact and lead management, it does exactly what we need without unnecessary complexity."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064742)

ET

Emilee T.

Account Sales Specialist

> "Sometimes hard to navigate when trying to find all contacts for a company with multiple branches."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6747095)

MM

Mnjunatha M.

Senior Business Consultant

> "Nutshel is a strong contender in the productivity and AI-assistance space, particularly for users who need to process information..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6809696)

Cherrye M.

Founder CEO

> "It doesn't feel small-business friendly."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065775)

KR

Kari R.

HR and Administration Manager

> "It's great to have everything in one place and to be able to see real time notes from the team."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7067743)

AW

Alexander W.

Manager of Marketing and Engagement

> "There are a few features that are not available in terms of sending mass emails."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6493305)

VD

Vlad D.

Project Manager

> "The variety of tools and integrations offered were useful and allowed our team to solve many challenges in different ways while helping..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6294023)

MM

Madelynn M.

Campaign Director

> "It can be complicated to learn to use, especially in the beginning."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066672)

SM

Sibusiso M.

Admissions Consultant

> "It’s a reliable CRM that supports day-to-day admissions and sales activities effectively."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064922)

SM

Sarah M.

Sales director

> "Lacks a few features of a salesforce, can’t manage SDR campaigns"

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6333573)

Ross M.

CPO

> "Support is consistently excellent, and the product feels well suited to smaller teams that value usability over heavy customisation."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064742)

DW

Derrick W.

VP of Business Development

> "Having some issues with setting up broadcast emails and the DNS setting, but working through it. "

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6338015)

Patrick G.

Chief Drinking Officer

> "Nutshell was the only platform that provided me with all the features I needed, without the bloat, at a price point that seemed too..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065690)

TO

Tatiana O.

Marketing and Talent Manager

> "I also dislike the same feature for the automatic emails, it becomes a pain point."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6333604)

KH

Kelsey H.

Coordinator

> "You just keep moving forward! And customer support is nice because if I have a FAQ, then the chat bot can answer it."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065809)

DM

Diana M.

Account Manager

> "The mobile app is less efficient than the desktop version"

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6695380)

VD

Verity D.

Sales

> "I love the duplicate feature to prevent the same client being entered."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064707)

CD

Catherine D.

Owner

> "Website integration. When \[sensitive content hidden\] left, we had a lull of customer service."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6536606)

JF

Jordan F.

Regional Sales Manager

> "Easy user interface that allows you to filter leads/contacts quickly."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7068584)

JA

Jon A.

Water Treatment and Inside Sales Consultant

> "A lot of the marketing functions are less than intuitive."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6585237)

RT

Reed T.

Business development manager

> "It also is easy to keep track of potential customers and what stage they are in the sales process."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7087904)

CD

Cindy D.

Client Engagement Coordinator

> "email synch is a little sketchy."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6549519)

KM

Keagen M.

Business Development Consultant

> "Easy pipeline management – You can see exactly where every lead or deal stands without digging through clutter."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7070772)

MS

Michael S.

Agency Owner

> "There was always something missing, or it was clunky and too difficult to set up."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6581112)

RM

Reilly M.

Director of Business Development

> "Most CRMS can be complex or hard to track emails but this is very easy"

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064862)

KC

Kelsey C.

Sales Manager

> "Once in a while I am searching for a company, and it won't show up.."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6671105)

KL

Kate L.

Sales and Marketing

> "What I liked most about Nutshell CRM is how simple and user-friendly it is while still offering all the tools we need as a small..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065050)

ML

Mark L.

CEO

> "Copying emails into Nutshell and assuring they are attached to the correct Lead, and only to the correct Lead, is a pain in the neck. "

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___4964606)

AB

Alex B.

Marketing Coordinator

> "Syncing with Gmail/Outlook is seamless, making communication tracking effortless."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7000272)

JT

Joel T.

Owner

> "I also think customer support is a bit lacking after hours and it would be nice if you had some extended hours to be able to live chat..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___5069602)

RG

Richard G.

CEO

> "Our pipeline and revenue boards are great motivators. As we set KPIs with our team, we are seeing some great competition and increased..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6803523)

MT

Matthew T.

Business Development Executive

> "I don't like that it can be hard to find leads."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6750305)

ER

Emily R.

Director of Communications

> "I love the ability to track client communications, leave notes for colleagues, and have all client information in one place."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6664175)

AO

Allison O.

Development Director

> "The hardest part of Nutshell to understand and use is the Dashboard."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6451664)

JL

Jessica L.

Business Development Consultant

> "Does integrate well with other platforms as well for a more streamline use."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064740)

TH

Tonya H.

Brand Marketing Director

> "I am not liking the design features - very basic."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6622155)

Elias W.

marketing and finance

> "It is an excellent platform to have a perfect follow-up of sales and manage each client, with marketing through email it has been a..."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6533576)

NC

Nick C.

Director of Business Development

> "Seems buggy at times."

[See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6711060)

[View Reviews](https://www.capterra.com/p/144340/Nutshell/reviews/)

## User interface

[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)

4.79 (141)

[Nutshell](https://www.capterra.com/p/144340/Nutshell/)

4.36 (618)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Prospect CRM

31/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#features)

Nutshell

Top features

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/144340/Nutshell/#features)

### Recognition

No recognitions have been awarded to Prospect CRM

No recognitions have been awarded to Nutshell

### Deployment & support

Prospect CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nutshell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Prospect CRM

-   By The Access Group
-   Located in United Kingdom
-   Founded in 1996

Nutshell

-   By Nutshell
-   Located in United States
-   Founded in 2009

## Popular Comparisons

[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

vs

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[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

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[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.36 (618)](https://www.capterra.com/p/144340/Nutshell/reviews/)

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4.4

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[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

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Price

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4.7

Features

4.3

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/107031-155928/ProspectSoft-CRM-Software-vs-Zoho-CRM)

[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.36 (618)](https://www.capterra.com/p/144340/Nutshell/reviews/)

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[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

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Features

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4.7

Ease of Use

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[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

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4.7

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4.4

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[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/)

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Features

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4.7

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